A VPDFHouse charge on your bank or card statement is a subscription payment to PDFHouse, an online PDF editing service run by Astrevon Limited, a company registered in Limassol, Cyprus. Most people see it after signing up for a trial that cost under two dollars and then renewed at a much higher monthly rate. You can stop it by cancelling with the merchant, blocking further payments at your bank, and disputing any charges you didn’t authorize.
What PDFHouse Actually Charged You For
PDFHouse sells online tools for filling, editing, signing, and converting PDF files. The pricing is built around a short paid trial that converts into a full subscription. A limited-access trial costs $0.95 for seven days, and a full-access trial costs $1.95 for seven days. When the trial ends, the account rolls over to $24.90 per month on the annual plan.
The descriptor on your statement may read “VPDFHouse,” “PDFHouse,” or a variant added by the payment processor. All of them trace back to the same merchant. The Cyprus registration matters in a practical sense: you’re dealing with an offshore company, so your leverage sits with your bank and card issuer more than with any US regulator’s direct reach over the merchant.
Cancel the Subscription First
Start by logging into your account at the PDFHouse website and looking for a cancellation option in the membership or account settings. If you find one, use it and save the confirmation page. That screenshot is evidence later if charges keep appearing.
If the site doesn’t offer a working cancellation path, contact the company directly:
- Billing email: billing@pdfhouse.com
- Support email: support@pdfhouse.com
- Phone: +44 (808) 501-3713
- Postal address: Astrevon Limited, Georgiou A, 83, Shop 17, Germasogeia, 4047, Limassol, Cyprus
Include the email address on the account, the last four digits of the card being charged, and the date and amount of the most recent charge. That’s what the support team needs to find the account without a long back-and-forth.1PDF House. Contact Us
A cancellation confirmation should arrive by email within a business day or two. Keep it. If billing continues, that email is the single most useful piece of evidence you have.
Ask for a Refund if You’re Still Inside the Window
PDFHouse’s own policy allows a full or partial refund of the subscription fee if you request it within seven days of registering. Outside that window, the company is unlikely to refund voluntarily.2PDF House. Subscription Policy
If you’re inside seven days, ask the merchant before you go to your bank. A merchant refund is faster and simpler than a formal chargeback. If you’re past the window or the company refuses, move on to the dispute and stop-payment routes below.
Block Future Charges Through Your Bank
Cancelling with the merchant does not always end the billing. Blocking payments at the bank is a separate step, and for debit cards and ACH withdrawals you have a specific legal right to do it.
Under Regulation E, your bank must honor a stop-payment order on a preauthorized recurring electronic transfer if you give notice at least three business days before the next scheduled payment. You can place the order orally, though banks commonly ask you to confirm it in writing within 14 days.3Consumer Financial Protection Bureau. Comment for 1005.10 Preauthorized Transfers
For a credit card, call the number on the back of the card and ask the issuer to block future charges from PDFHouse or Astrevon Limited. Most issuers can flag the merchant so new charges are declined automatically. This isn’t a statutory right the way the debit stop-payment rule is, but issuers generally accommodate the request.
Do both: cancel with the merchant and block at the bank. If you only block the card without cancelling, the merchant may treat the account as unpaid and try to collect.
Dispute a Credit Card Charge
If a VPDFHouse charge posted without your authorization, or the company kept billing after you cancelled, you can file a billing error dispute under the Fair Credit Billing Act. Send written notice to the billing address on your statement within 60 days of the statement date that first showed the disputed charge. Include your name and account number, state that there’s a billing error, and explain why.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
Once the issuer receives your notice, it must acknowledge the dispute in writing within 30 days and resolve it within two complete billing cycles, up to a maximum of 90 days. While the investigation runs, the issuer cannot try to collect the disputed amount or report it as delinquent. Many issuers post a provisional credit during the investigation, though the statute doesn’t require one.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
You can usually open a dispute by phone or through your issuer’s app, and that is often enough. Sending the written notice within 60 days is what triggers the full set of FCBA protections, so do it in writing if the amount is meaningful or you expect pushback.
Dispute a Debit Card Charge
Debit card disputes are governed by the Electronic Fund Transfer Act and Regulation E, and the deadlines are tighter. Your maximum liability depends on how quickly you report:
- Report within 2 business days of learning about the unauthorized charge: liability capped at $50, or the actual amount, whichever is less.
- Report after 2 business days but within 60 days of the statement: liability can rise to $500, depending on the timing of the transfers.
Debit disputes matter more urgently than credit disputes because the money is already out of your account. A credit dispute holds the merchant’s money; a debit dispute tries to claw yours back.5Consumer Financial Protection Bureau. 1005.6 Liability of Consumer for Unauthorized Transfers
If something like hospitalization or extended travel kept you from reporting on time, your bank is required to extend the deadlines by a reasonable period. Contact the bank as soon as you can and explain what happened.
If Charges Keep Appearing After You Cancelled
Post-cancellation billing is where most complaints about services like this concentrate. Work through the steps in this order:
- Screenshot each new charge next to your cancellation confirmation email. The pair is what proves the billing is unauthorized.
- Email billing@pdfhouse.com with the cancellation confirmation attached and demand a refund of every post-cancellation charge. Keep everything in writing.
- Place a stop-payment order or merchant block with your bank if you haven’t already.
- Open a billing error dispute with your card issuer for each unauthorized charge, using the cancellation email as your evidence.
- File a complaint at ftc.gov/complaint. You may not get a personal response, but complaints feed into federal enforcement against companies with patterns of deceptive billing under the Restore Online Shoppers’ Confidence Act.6Office of the Law Revision Counsel. 15 U.S. Code 8403 – Negative Option Marketing on the Internet
The combination of a bank block and a formal dispute is usually what stops the charges for good. That law requires online sellers using automatic-renewal billing to disclose the terms clearly, get your express consent before charging, and offer a simple way to stop recurring charges, so a merchant that buries the terms or makes cancellation difficult may be violating it.6Office of the Law Revision Counsel. 15 U.S. Code 8403 – Negative Option Marketing on the Internet