A charge from Verb Direct LLC on your credit card or bank statement is almost always a recurring software subscription sold to the direct sales industry, most often verbCRM, verbLIVE, verbLEARN, or verbPULSE. The products are still running, but the business was sold in 2023, so support and cancellations are now handled by a different company. If you don’t recognize the charge, it may be a forgotten free trial that converted to paid billing, a subscription another authorized user on your account signed up for, or a plan someone in a sales organization tied to your card.
What the Charge Is Paying For
Verb Direct, LLC was a Software-as-a-Service subsidiary of Verb Technology Company, Inc. that sold subscription tools to direct sellers.1U.S. Securities and Exchange Commission. Verb Technology Company Inc Form 10-K The products that generate this billing descriptor are:
- verbCRM, a customer relationship management platform with interactive, clickable video content
- verbLIVE, an interactive livestream platform with click-to-purchase during broadcasts
- verbLEARN, a gamified video-based learning system for sales training
- verbPULSE, a coaching and notifications tool for sales representatives
These are subscriptions, so charges recur monthly or annually until someone cancels them.1U.S. Securities and Exchange Commission. Verb Technology Company Inc Form 10-K
Why the Statement Still Says “Verb Direct”
On June 13, 2023, Verb Technology sold the operating SaaS assets of Verb Direct, LLC to SW Direct Sales, LLC, a special-purpose entity created by the private equity firm Scaleworks, Inc. in San Antonio, Texas.2Nasdaq. Verb Sells Its Direct Sales Business Assets The successor apps, including HussleCRM (the former verbCRM), verbLIVE, and GoProspect, are now listed on the Google Play Store under SW Direct Sales, LLC, with support handled through the Hussle brand.3Google Play. HussleCRM App Listing The billing descriptor on your statement may still read “Verb Direct LLC” if the underlying merchant account has not been renamed.
Common Reasons an Unfamiliar Charge Appears
Before disputing, it’s worth checking whether the charge has a legitimate source you’ve forgotten. Recurring possibilities include a free trial or product demo that rolled into a paid plan, a subscription set up by another authorized user on your card, or a team software plan in a direct sales organization that was billed to your payment method.
How to Cancel or Get a Refund
The most direct route is contacting the current operator. SW Direct Sales, LLC handles support for the former Verb Direct products at support@hussle.tech.3Google Play. HussleCRM App Listing Ask them to identify the account tied to your card, cancel the subscription, and refund recent charges. Note that the parent company, Verb Technology, no longer operates these products, so contacting Verb Technology directly will not resolve the charge.
Disputing an Unauthorized Charge
If the charge is genuinely unauthorized or the merchant won’t respond, you have dispute rights under the Fair Credit Billing Act. Send a written dispute to the billing inquiries address on your card statement within 60 days of the statement date on which the charge first appeared. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days, and you can withhold payment on the disputed amount during the investigation without being reported delinquent to credit bureaus.4Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps your liability for unauthorized charges at $50, and many issuers apply a zero-liability policy that goes further.