A charge from help.usemotion.com is a subscription payment to Motion, an AI-powered calendar and task management app. The two most common amounts are $19 per seat per month and $29 per seat per month on annual billing, so if the figure on your statement lands near one of those and you or someone with access to your card signed up, the charge is almost certainly a real Motion subscription. If nothing about it looks familiar, the most likely explanation is a free trial that converted to a paid plan.
What the Charge Should Look Like
Motion sells two tiers, both priced per user. The Pro AI plan is $19 per seat per month and the Business AI plan is $29 per seat per month when billed annually.1Motion. Pricing Annual billing runs about 33% cheaper than month-to-month, so monthly billing posts noticeably higher on both tiers.
Two things commonly push the actual charge above those round numbers. First, Motion’s terms exclude sales, use, value-added, and other applicable taxes from the listed price and pass them on to you.2Motion. Terms of Service A $19 plan at a combined 8% tax rate would post as $20.52. Second, on team accounts the total reflects the number of seats. Five people on the Pro AI plan produce one charge of $95 plus tax. If someone else set up the workspace, check with them before treating an unfamiliar multiple of $19 or $29 as suspicious.
Why a Trial Turned Into a Paid Charge
Motion offers a seven-day free trial and requires a credit card to start it. If you don’t cancel before the seven days end, the system automatically bills you for the plan you chose at sign-up. There’s no reminder email or grace period, which is where most surprise charges originate.
How to Cancel Your Motion Subscription
Only the account owner can cancel. If your workspace was set up by someone else, that person has to do it. The steps inside the app are:3Motion Help Center. How to Cancel Your Motion Plan
- Open the Workspace dropdown menu.
- Select Workspace settings.
- Click Plan & billing.
- At the bottom left, choose “I’d like to cancel my plan” and follow the prompts.
Canceling stops future charges. It does not automatically refund time you’ve already paid for. If you cancel partway through an annual term, Motion’s default position is to keep the balance.
Asking Motion for a Refund
Motion’s terms of service state that purchases are non-refundable. The language covers unused subscription time, prepayments, and account content, whether you cancel or Motion terminates your access.4Motion. Motion Terms of Service The same terms note that Motion may issue refunds at its discretion, so asking is still worthwhile, particularly if you were billed right after a trial ended and never used the product.
Email support@usemotion.com with your account email, the date and amount of the charge, and a short explanation of why you’re asking.4Motion. Motion Terms of Service You can also use the chat widget on the help center or the help icon in the top-left of the app.5Motion. Contact Support Save copies of whatever you send. If Motion refuses, your next option is your bank or card issuer.
Disputing the Charge With Your Bank
Your protections depend on whether the charge hit a credit card or a debit card.
Credit Card
The Fair Credit Billing Act gives you the right to dispute billing errors, including charges for goods or services you didn’t accept or that weren’t delivered as agreed.6Federal Trade Commission. Fair Credit Billing Act You must send a written dispute to your card issuer within 60 days of the statement date on which the charge appeared.7Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Include your name, account number, the amount in question, and why you believe it’s wrong. Send it to the address your issuer lists for billing disputes, not the payment address. Sending it to the wrong place can cost you the statutory protections.
Once received, the issuer has to acknowledge the dispute within 30 days and resolve it within two billing cycles. During the investigation it cannot report the disputed amount as delinquent or try to collect it.
Debit Card
Debit card charges fall under the Electronic Fund Transfer Act and Regulation E, which govern electronic transfers from your bank account.8Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs Your liability for unauthorized transactions depends on how fast you report them, and the bank has up to 10 business days to investigate before provisionally crediting your account. If the subscription charge was authorized at some earlier point, even by starting a trial, disputing it as unauthorized under Regulation E is a harder case to win than the equivalent credit card dispute.
What to Gather Before You Call
Pull this together first, whether you’re writing to Motion or your bank:
- The email address on your Motion account.
- The exact date, amount, and descriptor (help.usemotion.com) from your statement.
- The last four digits of the card that was charged.
- A PDF of the invoice, downloadable from Workspace settings → Plan & billing → Invoices & payment method if you still have access.9Motion Help Center. How Can I Find My Invoices for Motion
- Screenshots of any emails or chats with Motion support, especially a refund denial.
For credit card disputes, remember the 60-day clock runs from the statement date, not from the day you noticed the charge. If you’re close to the edge, file the dispute in writing first and keep negotiating with Motion after.
When to Treat It as Fraud Instead
Not every unfamiliar charge is fraud. Search your inbox for anything from Motion or usemotion.com; a welcome email or trial confirmation means someone using your email address signed up. Ask family members or coworkers with access to your card whether they started a trial. Consider whether you subscribed to a bundle or productivity platform that includes Motion through a third party.
If none of that fits and you’re confident you didn’t authorize the charge, call your card issuer and report it as potential fraud. Most will freeze the card, send a replacement, and open an investigation. A fraud report is a different process from a billing dispute, with different rules and timelines, so tell your bank clearly which one you’re filing.