A charge labeled UOL*JUNO ONLINE on your credit card or bank statement is a subscription fee from Juno Online Services, a dial-up and DSL internet provider owned by United Online, Inc. (“UOL”). The customer service number tied to the descriptor is 888-839-5866.1Juno Online Services. Terms of Service If you don’t recognize it, the usual explanations are an old Juno account that auto-renewed, a household member’s signup, or billing that continued after an attempted cancellation. To stop it, cancel through Juno’s My Account portal or billing line, then dispute any charges you didn’t authorize with your card issuer.
What the Charge Pays For
Juno has sold internet access since the mid-1990s, starting as free dial-up and later adding paid tiers. Its current main plan is unlimited dial-up at $15.95 per month, with the first month free.2Juno Online Services. Juno Internet Service The company also sells DSL service and keeps a free email-only tier. Charges under the UOL*JUNO ONLINE descriptor have historically shown up in amounts like $9.95, $15.95, and $39.99, matching different monthly and annual plans.
Juno and NetZero are both brands of United Online, Inc., which handles the billing.3United Online. United Online The service is still active, with current sign-up pages for new customers.4Juno Online Services. Juno My Account
Why the Charge May Look Unfamiliar
Juno’s paid plans renew automatically. Under the terms of service, signing up for any paid plan authorizes recurring charges to the payment method on file, with no further notice required. Monthly subscribers are billed on the same date each month based on their original registration date, and multi-month plans renew at the end of each term. The terms state plainly that “Juno will not obtain any additional authorization from you for any recurring payments or automatic billing options.”5Juno Online Services. Terms of Service
Because of that structure, people often discover charges tied to accounts they forgot about or thought were free. Consumer reviews describe accounts that moved from a free tier to a paid plan, and situations where billing continued after a cancellation attempt.6ConsumerAffairs. Juno Reviews Check whether anyone in your household signed up, and look at your email for Juno receipts going back several months.
How to Cancel Juno and Stop the Billing
Juno’s terms direct subscribers to cancel through the My Account portal on juno.com.5Juno Online Services. Terms of Service You can also cancel by phone. The numbers listed in Juno’s terms are:
- Dial-up service: 1-888-811-5866
- DSL or satellite service: 1-888-213-9093
- General billing and customer service: 1-800-654-5866
One trap worth knowing about: deleting the Juno software or removing the account from the app does not cancel billing. You have to go through the formal cancellation process.1Juno Online Services. Terms of Service If your plan carries a minimum term and you cancel early, an early termination fee may apply.5Juno Online Services. Terms of Service
Keep a record of the cancellation. Take a screenshot of the My Account confirmation, or if you cancel by phone, note the date, time, representative name, and any confirmation number. Reviewers in 2023 and 2024 reported difficulty getting through by phone and advised contacting their bank directly if Juno did not process the cancellation.7ConsumerAffairs. Juno Reviews
Disputing the Charge With Your Card Issuer
If a charge is unauthorized, or Juno refuses to refund one after you canceled, you can dispute it with your credit card company. Under the Fair Credit Billing Act, send a written dispute to the address your card issuer designates for billing inquiries, and send it within 60 days of the statement date on which the charge first appeared.8FTC. Using Credit Cards and Disputing Charges Include your name, account number, the amount, and why you believe the charge is wrong. Certified mail with a return receipt is the safest way to send it.
Once the issuer receives your letter, it has 30 days to acknowledge it in writing and must resolve the dispute within 90 days or two billing cycles.8FTC. Using Credit Cards and Disputing Charges You can withhold payment on the disputed amount during the investigation, and the issuer cannot report you as delinquent on it or send it to collections. Federal law caps your liability for unauthorized credit card charges at $50.9Fairfax County. Understanding the Fair Credit Billing Act
If your card issuer doesn’t follow the proper dispute procedures, you can file a complaint with the Consumer Financial Protection Bureau.10CFPB. How Do I Dispute a Charge on My Credit Card Bill These Fair Credit Billing Act protections apply to credit cards. If the charge hit a debit card or came out of your bank account directly, you still have dispute rights, but the rules, deadlines, and liability limits are different.
Don’t Wait Too Long to Raise It With Juno
Juno’s own terms set a short internal window for billing disputes. Any discrepancy must be raised with Juno within 100 days of the charge (an older version of the terms said 90 days), or the company treats the amount as accepted and considers its liability waived.5Juno Online Services. Terms of Service The terms also require any lawsuit to be filed within one year and bring the case in New York state or federal court. California residents can contact the state’s Division of Consumer Services for help.1Juno Online Services. Terms of Service
Practically, that means doing two things quickly once you spot a UOL*JUNO ONLINE charge you don’t want: cancel the subscription so no more charges post, and either request a refund from Juno in writing or dispute the charge with your card issuer within the 60-day federal window. Doing both protects you if one route stalls.