An IObitsoft charge on your credit card is a payment to IObit, a Chengdu-based software company that sells Windows utilities like Advanced SystemCare, Driver Booster, and IObit Malware Fighter. The line item often reads “2checko*IOBIT” or “2CO.com” because IObit’s billing runs through 2Checkout, now owned by Verifone.12Checkout. 2Checkout (Verifone) Homepage22Checkout. IObit Customer Success Story In most disputed cases the charge is an automatic subscription renewal the cardholder didn’t expect. You have three ways to deal with it: request a refund from IObit within 60 days, cancel auto-renewal through the Verifone customer portal so it doesn’t happen again, or file a chargeback with your bank.
Why the Charge Appeared
IObit turns on recurring billing by default when you buy a paid “PRO” license. You have to manually disable it, and unexpected renewals are the single most common complaint on IObit’s own community forums.3IObit. IObit FAQ4IObit Forums. Unauthorized Charge of €162.68 on My Bank Account Reported amounts range widely: forum posts document charges of $29.99, $32.65, $75, and €162.68, roughly matching IObit’s product prices, which run from under $10 for basic utilities to about $30 or more for flagship products and bundles.5IObit Forums. Charged by IObit but Did Not Purchase Anything6IObit Forums. Charged $75 for Something I Don’t Recognize7IObit. IObit Store
Another common source of confusion is the Download Insurance Service (DIS), an optional add-on that can appear pre-selected during checkout. One forum user reported that items added to the cart, including DIS and a backup CD option, could not be unchecked before the page refreshed.8IObit Forums. Help With Checkout IObit’s refund policy specifically lists DIS purchases made “without knowing that it can be removed” as a valid refund scenario.9IObit. IObit Refund Policy
Some cardholders say they don’t recognize the charge at all and never bought IObit software. Forum moderators have suggested that some of these cases may involve unauthorized use of the cardholder’s payment details.5IObit Forums. Charged by IObit but Did Not Purchase Anything If that matches your situation, treat it as a fraud issue with your bank rather than a refund conversation with IObit.
How To Get a Refund From IObit
IObit offers a 60-day money-back guarantee on products purchased directly from iobit.com. The guarantee does not cover purchases made through resellers or unauthorized channels. Auto-renewal charges are listed as a valid refund reason when the customer was unaware of the renewal option and did not receive an email reminder beforehand.9IObit. IObit Refund Policy
Submit refund requests through IObit’s dedicated form at iobit.com/en/refund.php. The form asks for a license code or order reference number. If you can’t find yours, IObit has a separate “Lost Code” retrieval tool at iobit.com/en/lostcode.php. General questions can go through the online feedback form at iobit.com/en/onlinefeedback.php, and the company says representatives respond within 24 to 48 hours.10IObit. IObit Contact Us IObit does not appear to offer phone-based customer support.11IObit. IObit Online Feedback
Refunds are generally not granted after the 60-day window, if the customer changed their mind, or if the customer didn’t read the product description before buying.9IObit. IObit Refund Policy Once a refund is approved, the associated product license is automatically deactivated.
How To Cancel Auto-Renewal
Because IObit’s payments flow through 2Checkout (Verifone), canceling auto-renewal happens in the Verifone customer portal, not on the IObit website. The steps documented by users on IObit’s forums:
- Log in to the Verifone “myAccount” portal.
- Go to “My Products.”
- Find the relevant order.
- Select “Stop automatic subscription renewal” under the subscription status.
- Confirm the cancellation.
Some users have also had success at estore.iobit.com, which leads to a subscription management interface.12IObit Forums. Where Do I Cancel the Automatic Renewal3IObit. IObit FAQ
Filing a Chargeback With Your Bank
If IObit doesn’t resolve the charge directly, contact the bank or credit card issuer and request a chargeback. This is a formal dispute governed by the card network’s rules. Valid grounds generally include unauthorized transactions, charges after a subscription has been canceled, incorrect amounts, and non-receipt of goods or services.13Banking Ombudsman New Zealand. Chargebacks Cardholders typically have 120 days from the transaction date to initiate a dispute, and the process often takes several weeks to months because the merchant has the opportunity to submit evidence contesting the claim.14Stripe. Chargebacks 101
Before escalating to your bank, it can help to identify exactly what the charge was for. 2Checkout’s website (2co.com) offers an “Order / Transaction Look-up” tool that pulls up the underlying order behind a “2CO.com” or “2checko*IOBIT” descriptor.12Checkout. 2Checkout (Verifone) Homepage
Dealing With the 2Checkout Layer
2Checkout (Verifone) is IObit’s merchant of record and runs the ordering system, shopping cart, and recurring billing.22Checkout. IObit Customer Success Story When something goes wrong, customers sometimes get bounced between IObit, 2Checkout, and PayPal.15IObit Forums. 2Checkout Is a Joke The dividing line is this: product issues like software problems or license activation go back to IObit, while billing questions are handled by 2Checkout’s shopper support team.12Checkout. 2Checkout (Verifone) Homepage Knowing which side of that line your issue sits on saves time.