A “UGperks” charge on your bank or credit card statement is a $14.90 annual membership fee for Uncommon Perks, a subscription program run by the Brooklyn-based online gift retailer Uncommon Goods. The charge almost always traces back to a 14-day free trial you opted into at checkout, often to get free shipping on a single order. When the trial ends without cancellation, the fee posts automatically and then renews every 12 months.1Uncommon Goods. Uncommon Perks
How To Cancel the Membership
Cancellation is done through your Uncommon Goods online account. Sign in, open the Perks section of your account dashboard, and you’ll see two options. “Turn off Recurring Billing” stops future renewals but keeps your benefits active through the end of the current paid term. “Cancel Membership” ends it right away.2Uncommon Goods Support. How Do I Manage or Cancel My Perks Membership
One catch: if you signed up during a free trial and never finished creating a full account, the dashboard won’t recognize you. Use the account-creation link in the original Perks welcome email first, then log in and cancel.
How To Get a Refund
Uncommon Goods will refund a Perks fee only if two conditions are both met: the charge posted within the last 30 days, and you haven’t used any Perks benefits (like free shipping on an order) since it renewed. Send the request to perks@uncommongoods.com.2Uncommon Goods Support. How Do I Manage or Cancel My Perks Membership Charges from prior years fall outside the window. In at least one documented complaint, the company declined to refund an older annual charge on that basis.3Better Business Bureau. Uncommon Goods LLC Complaints
If the company won’t refund you, dispute the charge with your card issuer. The Consumer Financial Protection Bureau’s guidance is to try the merchant first and then ask your card company for a chargeback; for billing errors, you have 60 days from the date the charge appears on your statement to file.4Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card You can also file complaints at ReportFraud.ftc.gov and with your state attorney general.5Federal Trade Commission. Getting Into and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions
Why the Charge Looks Unfamiliar
Most people who see UGperks on a statement don’t remember signing up for a subscription. The trial is offered as an add-on during a normal purchase, sometimes months before the fee actually posts, and the amount is small enough that it doesn’t jump out. After the first year, it renews automatically every 12 months.
Uncommon Goods says it emails a renewal reminder about a month before each annual charge, but customers have repeatedly reported that these messages land in spam folders and never get seen. Some said they didn’t realize they had ever enrolled at all.3Better Business Bureau. Uncommon Goods LLC Complaints
What You’re Actually Paying For
Perks isn’t a scam charge; it’s a real benefits program. For the $14.90 annual fee, members get unlimited free standard shipping (three to five business days) on U.S. orders including Alaska and Hawaii, $10 off expedited shipping, two $5 promo codes emailed every six months, invitations to members-only sales, and a doubled $2-per-purchase donation to a nonprofit partner the member picks.6Uncommon Goods. Uncommon Perks For frequent shoppers, one order’s shipping can cover the fee. For anyone who bought a single gift once and forgot about the site, it’s a recurring bill for nothing.
If Cancellation Gets Stuck
The Better Business Bureau profile for Uncommon Goods LLC lists 29 complaints over three years, with several tied specifically to Perks charges.3Better Business Bureau. Uncommon Goods LLC Complaints The company holds an A+ BBB rating, though the average customer review score is 1.28 out of 5 across 18 reviews.7Better Business Bureau. Uncommon Goods LLC Customer Reviews
Recurring friction points reported by customers:
- A cancellation link the help article referenced didn’t appear in the sidebar where the instructions said to look.
- Emails asking to cancel came back with automated replies pointing to the same help pages the customer had already tried.
- The membership couldn’t be found under the email the customer gave because it had been tied to a different account.
- A June 2026 BBB review described password-reset loops and AI support responses pointing to account tools that weren’t working; the reviewer said the process felt “designed to make it difficult to cancel a subscription.”7Better Business Bureau. Uncommon Goods LLC Customer Reviews
In most BBB-mediated cases, Uncommon Goods refunded the disputed fee and confirmed the cancellation. In its responses, the company has acknowledged that renewal reminder emails can be filtered by mail providers and has directed customers to verify status through the online account portal.3Better Business Bureau. Uncommon Goods LLC Complaints
If direct contact and the BBB route don’t resolve it, the card dispute is the reliable backstop. File within 60 days of the charge posting, keep copies of your cancellation requests and any automated replies, and note the date you first tried to cancel.