A “Try UpCircle” charge on your bank or credit card statement comes from UpCircle Beauty, a UK skincare company that sells products made from upcycled natural ingredients. The charge is almost always one of two things: a one-time purchase of a sample or “pamper” kit, or a recurring monthly payment on a subscription. If you don’t recognize it, log into your UpCircle account to check for an active subscription, or contact the company directly.1UpCircle Beauty. Contact Us
Why the Charge May Look Unfamiliar
UpCircle sells trial kits such as the “Pamper + Gift” skincare kit, which includes samples and a gift card toward full-size items. These kits are sold as one-time purchases and do not, by themselves, enroll you in a subscription.2UpCircle Beauty. Pamper Kit A “try upcircle” descriptor on your statement most likely traces back to one of these kits.
The company also offers subscription plans with an initial charge followed by recurring monthly charges, processed through Stripe.3UpCircle Beauty. Subscription Terms and Conditions Because Stripe handles the payment, your statement may show “Stripe” alongside or instead of the UpCircle name, which is a common reason the charge looks unfamiliar at first glance. Stripe offers a charge lookup tool that will confirm the merchant behind an unrecognized payment before you decide what to do next.4Stripe. Charge You Don’t Recognize From Stripe
How To Cancel an UpCircle Subscription
If the charge is recurring, you can cancel any time with no cancellation fee. To avoid being billed for the next month, cancel at least 24 hours before the next scheduled payment date. If you cancel after payment has already processed, that month’s delivery will be your final one.3UpCircle Beauty. Subscription Terms and Conditions
Cancellation happens through UpCircle’s subscription management portal, which runs on a platform called Skio. You can log in with an email or SMS code, or through an existing Shopify account.5UpCircle Beauty. Account Login Inside the account, subscription settings and payment authorizations can be managed or ended, and payment methods can be updated under the “pre approved payments” tab.3UpCircle Beauty. Subscription Terms and Conditions
If you’d rather have help, UpCircle’s customer service is reachable at customercare@upcirclebeauty.com or hello@upcirclebeauty.com, by phone at +44 (0) 800 368 9570, or through the website’s contact form. The company aims to respond within 48 hours on weekdays.1UpCircle Beauty. Contact Us
Getting a Refund
UpCircle accepts returns of unused, unopened items in their original packaging within 14 calendar days of receipt. To start a return, email customercare@upcirclebeauty.com and request a returns authorization number and form. Return shipping is at your expense, and original shipping charges are not refunded.6UpCircle Beauty. Return and Refund Policy Once the item is received and inspected, approved refunds go back to the original payment method within a few working days.7UpCircle Beauty. Help Center
Subscribers get a separate 14-day cooling-off right: you may cancel a subscription contract within 14 days of receiving the products, provided items are unopened and unused, by selecting cancel in your account and returning the goods at your own expense.3UpCircle Beauty. Subscription Terms and Conditions Any order issue must be raised within 14 calendar days of the order date.6UpCircle Beauty. Return and Refund Policy
Disputing the Charge With Your Bank
If UpCircle doesn’t resolve the issue, or the charge looks unauthorized, you can dispute it through your credit card issuer. Under the Fair Credit Billing Act, send a written dispute to the card issuer’s billing inquiries address within 60 days of the statement date on which the charge first appeared. Include your name, account number, a description of the disputed charge, and copies of any supporting documents.8FTC. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While the investigation is open, you can withhold payment on the disputed amount without being reported as delinquent. Federal law caps liability for unauthorized charges at $50, and many issuers offer zero-liability policies on top of that.8FTC. Using Credit Cards and Disputing Charges