A “Tilbury Tech” charge on your bank or credit card statement is a billing descriptor tied to Charlotte Tilbury, the luxury beauty brand. It usually comes from an order placed on CharlotteTilbury.com or in the Charlotte Tilbury app, and most often from a recurring subscription renewal that ships automatically every few months.1Charlotte Tilbury Help Center. Subscriptions If you don’t recognize it, the fix is either canceling the subscription in your account, requesting a refund from customer care, or disputing the charge with your card issuer.
Why the Descriptor Says “Tilbury Tech”
Card statements rarely show a clean brand name. Charlotte Tilbury sells to U.S. customers through Charlotte Tilbury Beauty Inc., a Delaware-registered subsidiary with offices in New York, which sits under the UK holding company Islestarr Holdings Limited.2Charlotte Tilbury. Terms and Conditions3GOV.UK Companies House. Islestarr Holdings Limited Depending on how the payment processor abbreviates the merchant name, the string that lands on your statement can be a shortened form rather than “Charlotte Tilbury.” That’s how the same brand can appear on one statement as its full name and on another as “Tilbury Tech.”
It’s Probably a Subscription You Forgot About
The most common source of a surprise charge is Charlotte Tilbury’s subscription service, which automatically ships products on a recurring basis. Customers choose a billing interval of every three, four, or six months and receive a 15% discount on each subscription order.1Charlotte Tilbury Help Center. Subscriptions The first order is charged at signup; each renewal charges automatically at the selected interval. Charlotte Tilbury says it emails a reminder seven days before each upcoming payment.4Charlotte Tilbury Help Center. When Will I Be Charged for My Subscription Because the cycles can be months apart, the renewal often catches subscribers off guard.
If the charge isn’t a subscription, check for a recent one-time order on the site or app, and consider whether anyone else with access to the payment method could have placed one.
How to Cancel a Charlotte Tilbury Subscription
To stop future renewals, log into your Charlotte Tilbury account, go to the “Subscriptions” page, and cancel at least 24 hours before the next scheduled payment. Charlotte Tilbury does not currently let customers pause a subscription or edit items or delivery frequency; canceling and starting a new subscription is the only option.5Charlotte Tilbury Help Center. Can I Change or Cancel My Subscription Anytime Canceling stops future shipments but does not by itself refund a charge that has already posted.
Getting a Refund on the Charge
For a product you’ve already been billed for, Charlotte Tilbury accepts returns of unused or gently used items within 30 days of purchase. Returns are initiated through the company’s online portal, and refunds go back to the original payment method and can take up to 21 business days to process.6Charlotte Tilbury Help Center. What Is Your Return Policy
Charlotte Tilbury asks customers to contact its customer care team first to resolve billing problems, before opening a formal dispute with the bank. Once a chargeback is filed, the company says it can no longer issue a refund on its end, and the card-issuer dispute process can take up to 90 days.7Charlotte Tilbury Help Center. I Disputed an Order but Can You Issue My Refund Now
Disputing the Charge With Your Card Issuer
If the charge is unauthorized or the company won’t resolve it, you can dispute it through your credit card issuer. Under the Fair Credit Billing Act, you must send a written dispute to the issuer’s billing inquiries address within 60 days of the statement date. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days. You don’t have to pay the disputed amount while the investigation is pending.8Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps your liability for unauthorized credit card charges at $50.9Federal Trade Commission. What To Do if Youre Billed for Things You Never Got or You Get Unordered Products
One boundary worth knowing: debit card protections are more limited and fall under separate federal rules. If the charge hit a debit card, contact your bank promptly rather than relying on FCBA credit protections.8Federal Trade Commission. Using Credit Cards and Disputing Charges