A “LiveNX” charge on your credit card is a subscription payment to the Liven wellness and self-discovery app, posted under one of the many billing descriptors Liven uses. The two that most often read as “LiveNX” are thelivenx and SGT*thelivenx, both of which belong to the same company.1Liven. Liven Descriptors: How to Recognize a Charge on Your Bank Statement
Why the Descriptor Looks Like Something Else
Liven uses dozens of billing descriptors, and which one you see depends on the payment processor that handled your transaction. Other variations include theliven, STP*V*theliven.com, vgtheliven, wellbeingtheliven, and innertheliven.1Liven. Liven Descriptors: How to Recognize a Charge on Your Bank Statement Website subscriptions and App Store or Google Play subscriptions route through different processors, which is part of why the same company shows up on statements in so many different ways.
What the Amount Tells You
Liven’s App Store listing shows a weekly plan at $7.99, a yearly premium plan at $59.99, and a lifetime option at $99.99.2Apple App Store. Liven: Discover Yourself Website signups start at a weekly introductory price that converts to a monthly plan beginning at $19.99.3Liven. Liven App vs Balance App If a second Liven charge appears alongside your main subscription, it is likely one of two add-ons: Livie (an AI assistant) or Coaching (one-on-one support). Each bills on its own cycle of roughly 31 days.4Liven. Why Was I Charged an Additional Subscription
Trials are short: three days for the weekly plan and seven days for the yearly plan through the app stores.5Liven. Billing Cycle: How Often Am I Charged Every plan auto-renews unless you cancel before the next billing date.6Liven. Why Was I Charged
How to Cancel the Subscription
Deleting the Liven app from your phone does not cancel the subscription, and this is one of the most common sources of confusion among users.7Apple App Store. Liven: Discover Yourself – Reviews You cancel through the channel you originally paid through.
If you subscribed on Liven’s website, open the app and go to Settings, then Membership, or email support@theliven.com to cancel.8Liven. How to Cancel My Liven Subscription Website subscriptions do not appear in Apple’s or Google’s subscription management screens, so looking there alone can make the subscription seem invisible.
If you subscribed through the App Store or Google Play, cancel from your device’s subscription settings rather than from inside the Liven app.8Liven. How to Cancel My Liven Subscription
To stop the next charge, cancel at least 24 hours before the current period ends. You keep access through the end of the period you already paid for.9Liven. Terms of Use
How to Request a Refund From Liven
Liven states that it has a 30-day money-back policy. To ask for a refund, email support@theliven.com from the address used for the purchase and include the charge details.10Liven. How to Request a Refund Each request is reviewed individually.
Consumer complaints filed with the Better Business Bureau describe a recurring pattern in which Liven offers a 50 percent partial refund rather than a full one. One consumer disputed a $79.99 renewal and was offered $40; another was offered roughly half of a $94.85 auto-renewal; a third reported the same 50 percent offer on a $38.95 charge.11Better Business Bureau. Liven – Complaints Some consumers who pushed back or filed a formal complaint eventually received full refunds. App Store reviewers describe the same half-refund offer and report being told that the 14-day withdrawal right is forfeited at purchase.7Apple App Store. Liven: Discover Yourself – Reviews
Disputing the Charge With Your Bank
If Liven won’t refund the charge, you can dispute it with your card issuer. Under the Fair Credit Billing Act, write to the address your issuer designates for billing inquiries (not the payment address) within 60 days of the first statement showing the charge. Include your name, account number, the amount and date of the charge, and why you’re disputing it.12Federal Trade Commission. Using Credit Cards and Disputing Charges Certified mail creates a record that you met the deadline.
Your issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount during the investigation without being reported delinquent.12Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps your liability for unauthorized charges at $50. If the subscription is one you did authorize but want to contest on quality grounds, you may need to show you first tried to resolve the issue with Liven and that the charge exceeds $50.
If the charges are truly unauthorized, for example if someone else used your card, the Office of the Comptroller of the Currency recommends contacting your bank’s fraud department immediately, asking for a replacement card, and placing a fraud alert with Equifax, Experian, or TransUnion.13Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud