Syncsoft Charge: How to Cancel, Dispute, and Get a Refund

A Syncsoft charge on your bank or card statement comes from a software subscription service that typically bills a $0.89 trial and then auto-renews at $49.80 per cycle if you don’t cancel before the trial ends.¹ Many people don’t recognize the line item because it appears under one of many billing descriptors, not always as a plain company name.

How the Charge Appears on Your Statement

Syncsoft says the transaction may show up under any of these names: Ant Syncsoft, Syncsoft, Syncsoft vM1, Syncsoft vM2, Syncsoft vM3, Syncsoft vrM1, Syncsoft vrM2, Syncsoft vrM3, Syncsoft mcM1, Syncsoft mcM2, Syncsoft mcM3, Syncsoftn, Syncsoftw, Syncsoftm, Syncsoftv, or Syncsoftr. Any of those refer to the same subscription service. The company’s site does not specify the exact trial length or renewal cadence, only that the $0.89 trial converts to $49.80 once the trial ends.¹

How to Cancel a Syncsoft Subscription

Syncsoft routes cancellations through a chat feature on its website. Click the blue chat button at the bottom right of the page and type “cancel subscription.” The system will ask for the email address you used at purchase and the service you want to cancel. Once you submit, the subscription stops auto-renewing and recurring charges end.¹ For anything the chat can’t handle, the company lists SyncSoftTL-help@outlook.com as a support address.

Syncsoft says it charges no fees to process a refund, but the site doesn’t publish refund eligibility rules or a timeline.¹ If you’re asking for money back on charges already taken, expect to follow up.

If You Signed Up Through Google Play

Canceling on Syncsoft’s website is not enough when the subscription was set up through Google Play. Google Play subscriptions have to be canceled inside Google’s own subscription management, and uninstalling the app does not cancel the billing.² Open your Google Play account, go to the Subscriptions section, and confirm whether Syncsoft is listed there before assuming it’s gone.

Disputing the Charge and Getting a Refund

If Syncsoft won’t respond, if you never signed up, or if the trial converted before you could cancel, your next step depends on how you paid.

Credit or Debit Card

Under U.S. federal law, you don’t have to pay for services you never ordered, and unauthorized debits are treated as a crime. File a dispute (a chargeback) with your card issuer through its online portal, by phone, or in writing. The FTC also asks consumers to report unauthorized charges at ReportFraud.ftc.gov.³

Google Play

Within 48 hours of purchase, you can request a refund directly through Google Play’s refund workflow. After 48 hours, Google sends you to the app developer, because developers handle refunds under their own policies.⁴ If the transaction was truly unauthorized and no one with account access made it, Google lets you report it within 120 days, though doing so can result in the associated Google payment profile being restricted.⁵

GCash

GCash does not process refunds itself; its policy is that refund requests go to the merchant.⁶ What GCash will do is investigate an unauthorized transaction if you file a report through the GCash Help Center within 15 days of the transaction date. Investigations run between 48 hours and seven days.⁷ To stop further charges, use “My Linked Payments” inside GCash to unlink the third-party service.⁸

Touch ‘n Go eWallet

Report an unauthorized TNG charge within 90 days through the TNG support portal or the app’s security settings. The investigation wraps up within 14 calendar days, and a confirmed unauthorized charge is refunded within five working days, with compensation capped at RM5,000. TNG won’t refund if you authorized a third party to use the account, if you disclosed personal information to a scammer, or if you already filed a chargeback with a card issuer for the same transaction.⁹

Consumer Protection Laws That May Help

In the United States, the FTC’s position is that you are not obligated to pay for services you didn’t order, and card issuers are required to investigate billing disputes; unresolved issues can be reported to the FTC or a state attorney general.³

In the Philippines, the Consumer Act (Republic Act No. 7394) treats automatic renewals without clear disclosure and charges for unsolicited services as deceptive sales practices, and the Electronic Commerce Act of 2000 (Republic Act No. 8792) requires accurate subscription terms in electronic contracts. The Department of Trade and Industry handles complaints for claims under ₱400,000 and can schedule a mediation hearing within 10 days of filing, though enforcement against merchants not registered in the Philippines often depends on chargebacks rather than direct regulatory action.¹⁰

In Malaysia, the Consumer Protection Act 1999 covers electronic transactions and treats recurring subscription arrangements as “future services contracts.” Consumers may cancel such contracts, and suppliers may only charge up to five percent of the full contract price plus the value of any services already provided, with refunds for overpayments due within 14 days of cancellation. The Act also makes misleading price information an offense, including omissions that would lead a consumer to believe a price is lower than it is. Redress runs through the Tribunal for Consumer Claims.¹¹

1
Sync-Soft. Sync-Soft Official Site
2
Google Play Help. Subscriptions on Google Play
3
Federal Trade Commission. How to Stop Subscriptions You Never Ordered
4
Google Play Help. Request a Refund for Google Play Purchases
5
Google Payments. Report Unauthorized Transactions
6
GCash Help Center. Report Unrecognized Payment or Subscription
7
GCash Help Center. Unauthorized Transactions in My GCash Account
8
GCash Help Center. How to Unsubscribe or Unlink GCash From Another App
9
Touch ‘n Go. Unauthorised Transaction Reporting Policy
10
Respicio & Co. How to Get a Refund for an Accidental Digital Subscription in the Philippines
11
ASEAN Consumer. Consumer Protection Act 1999 (Amendment 2019)