A charge on your statement reading SUPPORTPDFFILLER.COM, SUPPORTPDFFILLER.COM BROOKLINE MA, PDF FILLER SUPPORT, or a similar variation is a subscription payment to PDFfiller, a cloud-based service for editing, signing, and managing PDF documents. The pdfFiller support charge almost always traces back to a 30-day free trial that someone with access to your card signed up for and that converted to a paid plan when the trial ended. The dollar amount tells you which plan is running: Basic is $20 per month, Plus is $30, and Premium is $40, with annual billing producing larger single charges.
PDFfiller’s parent company is airSlate, so your bank’s merchant details may show that name too. If the charge is a mystery to you, check whether a family member or anyone sharing your device signed up. Saved payment methods in browsers are a common culprit.
Why the Charge Appeared Now
The free trial begins the moment a plan is selected and payment information is entered. When those 30 days end, the subscription renews automatically at the regular price and keeps renewing every billing period unless it’s canceled first.1pdfFiller. Refund Policy People often sign up to handle one task, a tax form or a contract, and forget the trial clock is running. That’s why the first paid charge usually feels like it came out of nowhere. PDFfiller’s terms also state that fees are non-refundable except where the refund policy or applicable law says otherwise.2pdfFiller. Terms of Service – Section: You Agree to Pay the Fees Owed for the Services
Matching the Dollar Amount to a Plan
PDFfiller sells three individual plans:
- Basic at $20 per month for a single user, covering core editing and e-signature features.
- Plus at $30 per month, adding more advanced tools.
- Premium at $40 per month for the full feature set.
Annual billing cuts the monthly rate but produces one larger charge, so a transaction north of $100 is likely a yearly plan. Business accounts with multiple user licenses run higher still. Knowing which tier is active helps you decide whether to cancel outright, downgrade, or pursue a refund.
Cancel the Subscription First
Canceling stops future charges but does not, on its own, refund anything already billed. Log in and:
- Click your profile icon and open My Account.
- Go to the Subscription & payment tab.
- Click Cancel subscription.
You keep access until the end of the current billing period after canceling. You then have one month to download any files stored in your account before they become unavailable.3pdfFiller. How Do I Cancel My Subscription Deleting your account entirely removes all documents immediately, so pull copies first if you need them.
Request a Refund Within 180 Days
PDFfiller gives first-time self-service subscribers 180 days from the initial payment date to request a refund, which is a more generous window than most subscription software offers. You start the process by contacting support through live chat, email, or a support ticket.1pdfFiller. Refund Policy Live chat runs around the clock and is the fastest route for billing questions; email goes to support@pdffiller.com; a formal support ticket through the Help Center creates a reference number you can later show to your bank.4pdfFiller Blog. pdfFiller Customer Service How to Contact Support
Have these ready before you reach out:
- The email address on the account
- The Invoice ID or Transaction ID from your billing statement or account dashboard
- The exact charge date and dollar amount
Some requests won’t be granted. PDFfiller denies refunds for transactions older than 180 days, subscriptions sold through its sales team rather than self-service, purchases made through the App Store or Google Play, and international or currency conversion fees. The policy also carves out a “significant usage” exception: if your account activity shows heavy use of the service, PDFfiller may deny the refund at its discretion even inside the 180-day window.1pdfFiller. Refund Policy No published threshold defines “significant,” which is where most refund disputes stall.
Approved refunds are processed immediately but can take up to seven business days to appear on your statement, depending on your bank.1pdfFiller. Refund Policy
Dispute the Charge With Your Card Issuer
If PDFfiller denies your request or stops responding, the next step is a billing dispute through your credit card issuer. The Fair Credit Billing Act governs this process. You must send your issuer a written notice of the billing error within 60 days of the statement date that first showed the charge.5Consumer Financial Protection Bureau. Regulation Z 1026.13 Billing Error Resolution That clock is strict. Don’t wait on PDFfiller before contacting your bank if the 60 days are running out.
The written notice should include your name and account number, the charge you believe is wrong with its dollar amount, and a short explanation of why it’s an error. Send it to the billing inquiry address on your statement, not the general payment address. Issuers often accept disputes online or by phone as well, but the written notice preserves your full statutory rights.
Your issuer must acknowledge the notice within 30 days of receiving it. It then has two complete billing cycles, and no more than 90 days, to either correct the error or explain in writing why it believes the charge is valid.6Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors During the investigation the issuer cannot try to collect the disputed amount from you or report it as delinquent. Many issuers also post a provisional credit while they investigate, which becomes permanent if the dispute is resolved in your favor.
What Happens If You Just Leave It
An unwanted subscription left alone keeps billing monthly or annually. If the card on file expires or closes and a charge fails, PDFfiller’s terms authorize the company to keep attempting to collect, and you remain responsible for any uncollected amounts.2pdfFiller. Terms of Service – Section: You Agree to Pay the Fees Owed for the Services Unpaid balances can, in general, be referred to collections, and a collection account can sit on your credit report for seven years from the original delinquency date. Cancel first, request a refund if you’re inside the 180-day window, and open a dispute with your card issuer if PDFfiller won’t resolve it.