A “SuperAwesome London” charge on your bank or credit card statement points to SuperAwesome Trading Limited, a London-based children’s advertising technology company. The company sells business-to-business services and does not appear to run any direct consumer subscription or store, so a charge under this name on a personal card is worth investigating.1SuperAwesome. What Is SuperAwesome
Who SuperAwesome Is
SuperAwesome Trading Limited is a private company registered in England under company number 03885555, with its registered office at 167-169 Great Portland Street, London, W1W 5PF.2UK Companies House. SUPERAWESOME TRADING LIMITED – Company Overview It calls itself a “kidtech” firm and builds infrastructure that helps brands, game developers, and content creators reach children online while complying with COPPA in the United States and GDPR-K in the EU.1SuperAwesome. What Is SuperAwesome
Its main product, AwesomeAds, serves contextual advertising to kid-directed apps and websites. The terms explicitly state that the platform is intended for advertisers and publishers, not consumers.3SuperAwesome. AwesomeAds Terms of Use A free children’s app the company used to run, PopJam, had no in-app purchases and was shut down in March 2023.4SuperAwesome. A Bittersweet Announcement – Its Time to Say Goodbye to PopJam The word “London” on the statement is simply the merchant’s registered location, which billing descriptors typically include alongside the business name.
Why the Charge Might Have Appeared
Because SuperAwesome does not sell to consumers directly, a charge bearing its name usually falls into one of a few categories:
- A payment processed through one of SuperAwesome’s partner brands or developers may surface under SuperAwesome’s merchant descriptor instead of the brand you would recognize.
- A business-to-business invoice may have been billed to a personal card by mistake.
- The charge may be unauthorized, meaning card details have been used without your permission.
Before treating the charge as fraud, check your email — including the spam folder — for order confirmations, free-trial sign-ups, or renewal notices that might tie back to a service partnered with SuperAwesome. Ask anyone else in your household, especially children or teenagers who use games and apps aimed at younger audiences, whether they made a purchase recently.
Contacting SuperAwesome Directly
If the charge is not recognized after those checks, contacting the company first is a reasonable step. SuperAwesome can be reached by email at enquiries@superawesome.com or by phone at +44 (0) 203 668 6677.3SuperAwesome. AwesomeAds Terms of Use A representative may be able to confirm whether the charge relates to a partner service or was processed in error.
How to Dispute the Charge
If the company cannot explain the charge, UK cardholders have several routes for recovering the money.
Report an Unauthorized Payment to Your Bank
For a transaction you did not authorize, the Financial Conduct Authority advises contacting your bank immediately. Claims must be made within 13 months of the transaction date, and a valid refund should be credited by the end of the next business day.5FCA. Fraudulent Payments
Request a Chargeback
For debit or credit card payments where goods or services were not received or not as described, you can ask your card provider to initiate a chargeback.6Citizens Advice. Getting Your Money Back if You Paid by Card or PayPal
Use Section 75 for Credit Card Purchases
If the charge was on a credit card and the amount is between £100 and £30,000, the Consumer Credit Act 1974 may give you an additional route through a Section 75 claim.6Citizens Advice. Getting Your Money Back if You Paid by Card or PayPal
Escalate to the Financial Ombudsman
If your bank or card provider rejects the dispute, you can refer the matter to the Financial Ombudsman Service for an independent review.5FCA. Fraudulent Payments
While you wait for a resolution, keep an eye on the same card for further charges. A single unrecognized transaction is sometimes a test run before a larger one, and freezing or replacing the card early can prevent a second loss.