A “SUPER+” line on your bank or credit card statement is a recurring subscription charge from Super.com, a travel-booking and fintech app whose paid membership is called Super+. It usually shows up as SUPER+ * 1-833-773-8471 and is most often $15 per month, though the fee can vary depending on the plan accepted at sign-up. You can stop the charge by canceling in the app or by phone, ask Super.com for a refund, and, if that fails, dispute the charge with your card issuer.
What the SUPER+ Charge Is
Super+ is a paid membership tier inside the Super.com app. It gives members discounted hotel rates, higher cash-back percentages on purchases made through the Super.com Card (issued by MRV Banks on the Mastercard network), and interest-free cash advances of up to $250. The membership is required to use several of the app’s core features, including the card itself.
The standard price is $15 per month, and annual plans are also offered. Super.com’s terms state that “the fees for membership may vary” and that different terms may be offered from time to time. The exact fee tied to your account is listed under “My Account” in the app. Consumer complaints have referenced other amounts, including $5, $8, and $30, which may reflect promotional pricing, partial billing attempts, or plan changes.
Why You May Not Recognize It
Most complaints about Super+ come from people who say they never knowingly signed up. The Better Business Bureau’s profile for Super.com notes that its complaints “primarily concern issues with Super+ subscription enrollment,” with 2,834 total complaints filed as of mid-2026. Complainants describe the membership being pre-selected or bundled into a one-time hotel booking without clear disclosure of the ongoing monthly fee.
People typically notice the charge in one of two ways: an unfamiliar line item on a statement, or repeated billing attempts after a single transaction. One complainant documented 72 billing attempts over eight months, some on the same day in varying amounts. Others report that billing attempts continued after they asked for their account to be closed.
How To Cancel Super+
Super.com offers two cancellation methods, and there is no cancellation fee.
- In the app: tap the menu icon, go to Account Details, then Super+ Membership Details, then Manage Membership. A direct cancellation link is also available at super.com/home when you’re logged in.
- By phone: call +1 (844) 461-2577 and select the Super+ Membership option. The automated system can process the cancellation without transferring you to an agent.
Cancellation takes effect immediately. If you cancel during a free trial, no charge is applied.
Getting a Refund From Super.com
Super.com’s terms describe membership fees as “non-refundable except as expressly set forth in these Terms of Use.” In practice, the company does issue refunds in many cases, particularly after a formal BBB complaint. Super.com says it reviews each case individually and reaches out to resolve disputes.
To request a refund, provide the email address and phone number tied to your account so support can find the membership. You can reach support through in-app live chat (available around the clock), by phone at 1 (844) 461-2577, or by email at travelsupport@super.com. Approved refunds return to the original payment method within three to five business days, per the company. In some cases Super.com has issued “Super credits” for future bookings instead of a cash refund.
Super.com recommends contacting support directly before going to your bank, but you are not required to follow that advice.
Disputing the Charge With Your Bank or Card Issuer
If Super.com won’t resolve the charge, you can dispute it through your credit card company or bank. Under the Fair Credit Billing Act, you have the right to dispute unauthorized or erroneous charges by sending a written dispute letter to the issuer’s billing-inquiry address. The letter must reach the issuer within 60 days of the statement date on which the charge first appeared, and should include your name, account number, the charge amount and date, and why you’re disputing it. Certified mail is recommended.
Once your issuer receives the dispute, it must acknowledge it within 30 days and resolve it within 90 days. During that window you can withhold payment on the disputed amount without being reported delinquent. Federal law also caps your liability for unauthorized credit card charges at $50.
Consumer Protections That Apply
Recurring-billing practices like Super+ are covered by several laws that give a dispute teeth. The Restore Online Shoppers’ Confidence Act, enacted in 2010, requires any seller using a “negative option feature,” where a consumer is charged unless they act to cancel, to clearly disclose all material terms before collecting billing information, obtain the consumer’s express informed consent, and provide simple ways to stop the charges.
The FTC’s updated Negative Option Rule, commonly called the “click-to-cancel” rule, took effect on January 14, 2025, with a compliance deadline of May 14, 2025. It requires that canceling be at least as easy as signing up, that sellers obtain “unambiguously affirmative consent” before charging consumers, and that all material terms be disclosed clearly before billing information is collected. The rule covers free-trial-to-paid conversions and automatic renewals across all media.
Because Super.com is headquartered in San Francisco, California’s Automatic Renewal Law also applies. It requires businesses to make renewal terms “clear and conspicuous” before obtaining consent, provide an acknowledgment of the terms and cancellation instructions, and offer an online cancellation method that is “prominently located” in account settings. Amendments effective July 1, 2025 explicitly prohibit obstructing or delaying cancellation. Goods or services provided without the required affirmative consent are treated under California law as an “unconditional gift” to the consumer.