A charge labeled “STAYSECUREAPP,” “Stay Secure Mobile,” or “STAY-SECURE.APP” on your statement is a Stay Secure app charge for a digital privacy subscription that bills $19.95 per month. Most people find it after a free trial quietly converts to a paid plan. You can stop it by canceling with the company, canceling through your phone’s app store, or disputing the charge with your bank.
What the Charge Is
The product is Cyber Privacy Suite Protection, sold at $19.95 per month by Intelligent Recording Ltd.1StaySecure. Pricing Depending on how your bank formats merchant names, the same charge can appear as “STAYSECUREAPP,” “Stay Secure Mobile,” or “STAY-SECURE.APP.” Some banks list the payment processor instead of the product, which is why the line can look unfamiliar even when the amount is right.
One thing to rule out first: a separate app also called “StaySecure” exists on the Apple App Store as a smart lock controller for property access. If your charge amount doesn’t match $19.95, you may be looking at that unrelated product.
Why It Showed Up
The usual cause is a free trial that expired. Many privacy apps collect card details during signup and start billing automatically when the trial window closes, with no separate prompt. From then on the charge repeats on a set cycle until you cancel.
Pre-installed software on new laptops and phones is the other common source. During device setup, a single tap can activate a trial that becomes a paid subscription weeks later. If the first charge date lines up roughly a month after you bought or set up a device, that is likely what happened.
How to Cancel
Where you signed up controls how you cancel. If you subscribed through the App Store or Google Play, canceling inside the Stay Secure app itself won’t stop the billing because the payment relationship is with Apple or Google.
Contact Stay Secure Directly
For subscriptions bought through the company’s website, the fastest route is the company itself:2Stay Secure Help Center. Help Center
- Phone: +1 866 972 2067, 9 AM to 9 PM Eastern, seven days a week
- Email: cs@stay-secure.app
Have the charge date, amount, and any confirmation email ready. Support can usually locate your account from the email address tied to the subscription.
Cancel on iPhone
Open Settings, tap your name, then tap Subscriptions. Find Stay Secure and tap Cancel Subscription. If there is no cancel button, or you see a red expiration message, the subscription is already canceled.3Apple Support. If You Want to Cancel a Subscription From Apple For a free trial, cancel at least 24 hours before it ends to avoid the charge.
Cancel on Android
Open the Google Play app, go to your subscriptions, select Stay Secure, and tap Cancel subscription.4Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
If Stay Secure isn’t listed in either app store, you subscribed on the company’s website. Log into your account there to look for a cancellation option in billing, or use the phone or email above.
Getting a Refund
Canceling stops future charges. It does not automatically return the most recent one, and access continues through the end of the current billing period.5StaySecure. General Terms and Conditions A refund is a separate request.
Through Apple
Sign in at reportaproblem.apple.com, choose “Request a refund,” select a reason, and pick the Stay Secure charge from your purchase history. Apple typically responds within 48 hours.6Apple Support. Request a Refund for Apps or Content That You Bought From Apple A pending charge has to finish posting before you can submit.
Through Google Play
Google recommends contacting the developer first for subscription refunds. If you believe the charge was unauthorized, you can report it through Google’s payment center within 120 days of the transaction.7Google Play Help. Learn About Google Play Refund Policies
Directly From Stay Secure
For website purchases, call +1 866 972 2067 or email cs@stay-secure.app.2Stay Secure Help Center. Help Center The company’s published terms don’t specify a refund window or whether partial refunds are given, so the outcome can depend on how soon you reach out.
Disputing the Charge With Your Bank
If cancellation and refund requests don’t work, or the charge is genuinely unauthorized, file a billing dispute with your credit card issuer under the Fair Credit Billing Act.
Send written notice to your card company within 60 days of the statement date that first showed the charge.8Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors Include your name, account number, the disputed amount, and the reason. Most banks also accept disputes through their app or website, but a written notice protects your statutory rights.
Once the notice arrives, the issuer has 30 days to acknowledge it and must resolve the dispute within two billing cycles, capped at 90 days.8Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors During the investigation, the creditor cannot collect the disputed amount or close your account over it. If the bank sides with you, the charge and any related interest are removed. If not, you’ll owe the original amount plus any finance charges that accrued.
Keeping It From Happening Again
The pattern is almost always a free trial that auto-converts. Set a calendar reminder two days before any trial expires. On iPhone, you can cancel a trial right after signing up and still keep access through the trial window. Review the subscriptions list in your phone’s settings every few months. And when a charge you don’t recognize appears, act inside the 60-day dispute window; waiting past it limits what federal law can do for you.