A charge labeled “ST JUDE INTERNET DNTN” on your credit or debit card statement is an online donation to St. Jude Children’s Research Hospital, processed by its fundraising arm ALSAC in Memphis, Tennessee. “DNTN” is simply the abbreviation banks use for “donation” because statement descriptors have tight character limits.1Airwallex. What Is This Charge on My Credit Card The merchant zip code 38105 is St. Jude’s headquarters, and the phone number tied to the descriptor, (800) 822-6344, is the hospital’s donor services line.2St. Jude Children’s Research Hospital. How to Cancel or Change a Donation If you don’t remember giving, the charge is usually either a one-time gift you forgot, a recurring monthly donation, or something a family member set up using your card.
Why the Charge Is on Your Statement
St. Jude accepts both one-time donations and recurring monthly gifts through its website. The recurring program is called Partner In Hope, and it charges the same card every month until you cancel.2St. Jude Children’s Research Hospital. How to Cancel or Change a Donation A charge you don’t recognize could trace back to a donation made months or years ago, a gift someone else in your household made, or a contribution through a St. Jude TeamRaiser page or a Facebook fundraiser benefiting the hospital.
How to Verify the Charge Is Yours
The fastest check is your email. Online donations trigger an automatic confirmation receipt, so searching your inbox and spam folder for “St. Jude” and matching the amount and date to your statement will usually identify the charge within a minute.
If nothing turns up there, log in to your St. Jude “My Supporter Account” at stjude.org. The account shows your complete donation history going back to 1980 and lets you download current-year tax receipts.3St. Jude Children’s Research Hospital. What Is My Supporter Account4St. Jude Children’s Research Hospital. Tax Documents Records are pulled by the email address used at the time of the gift, so a donation made under a different email may not appear.
If the charge still isn’t accounted for, call St. Jude donor services at (800) 822-6344, Monday through Friday, 7 a.m. to 9 p.m. Central, or email donors@stjude.org. Representatives can look up transactions by your name, email, or the last four digits of your card.2St. Jude Children’s Research Hospital. How to Cancel or Change a Donation A second general donor line is available at (800) 805-5856.5St. Jude Children’s Research Hospital. Donate to St. Jude
How to Cancel a Recurring Donation
If the charge is a Partner In Hope monthly gift you want to stop, you have three options:
- Log in to your My Supporter Account at stjude.org and manage or cancel the monthly donation from your profile.6St. Jude Children’s Research Hospital. Can I Manage My Monthly Partner In Hope Account Online
- Call (800) 822-6344 during business hours. St. Jude asks that you give enough advance notice for both the hospital and your bank to process the change.5St. Jude Children’s Research Hospital. Donate to St. Jude
- Email a cancellation request to donors@stjude.org.7St. Jude Children’s Research Hospital. My Supporter Account Home
St. Jude does not publish a refund policy for completed donations. If you believe a refund is owed, raise it directly with donor services.
If You Didn’t Authorize the Charge
If nobody in your household gave and St. Jude has no record of a gift on your card, treat the charge as potentially fraudulent. Scammers have impersonated St. Jude by phone, thanking “donors” and asking for a card number, expiration date, and security code.8WNDU. Scam Alert: Fake Checks and Calls From St. Jude’s Stolen card numbers are also sometimes tested with small charitable donations to confirm the card is live before being used for bigger purchases.1Airwallex. What Is This Charge on My Credit Card
Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50. To dispute, send written notice to your card issuer’s billing inquiry address within 60 days of the statement date, including your name, account number, and a description of the charge. The issuer must acknowledge the complaint within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount while the investigation runs, and the issuer cannot report you as delinquent or send that balance to collections during that time.9Federal Trade Commission. Using Credit Cards and Disputing Charges
For a recurring charge you have already asked St. Jude to stop, the Consumer Financial Protection Bureau recommends also telling your bank or credit union in writing that you have revoked the authorization. If a payment posts after revocation, it counts as an error, and your bank should help you recover the money.10Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
How to Tell a Fake St. Jude Solicitation From a Real One
St. Jude runs its authorized online fundraising through registered pages on stjude.org. The hospital does not sponsor third-party events, and third parties are prohibited from soliciting donations by telemarketing, door-to-door canvassing, or roadside collections.11St. Jude Children’s Research Hospital. Fundraiser FAQ If someone contacts you by phone, text, or in person claiming to collect for St. Jude, don’t hand over payment information. Verify the solicitation first by calling the special events team at (800) 457-2444 or emailing specialevents@stjude.org.