An SP Resilia charge on your bank or credit card statement is a Stripe-processed payment to Resilia, a supplement brand that sells Oil of Oregano softgels on a 30-day auto-renewing subscription through resilia.shop. The “SP” prefix is Stripe’s payment descriptor, identifying the processor rather than a separate company. If you weren’t expecting the charge, it almost certainly comes from a subscription set up at checkout that has been renewing every 30 days on the same calendar day as your original order.1Resilia. Terms of Service
Resilia’s “Automatic Refill” option saves 25% at checkout and ships a new supply every 30 days until you cancel.2Resilia. Resilia Oil of Oregano Softgels The company is operated by Sack Consulting Inc. d/b/a Resilia, based in Miami, Florida.3Resilia. Terms of Service
How to Cancel the Subscription
Resilia’s subscription policy gives you two direct options:
- Log in to the Loop Subscriptions customer portal at resilia.shop/a/loop_subscriptions/get-subscription-link and cancel from inside the portal.4Resilia. Subscription Policy
- Email support@resilia.shop with your full name and order number.4Resilia. Subscription Policy
Cancellation must reach Resilia at least 24 hours before your next billing date, or you’ll be charged for another shipment.1Resilia. Terms of Service Phone and text support runs seven days a week from 8 AM to 9 PM at (203) 516-7743, and the website offers 24/7 live chat.5Resilia. Contact Us
The portal is run by a third-party Shopify app called Loop Subscriptions, which lets merchants insert retention offers and incentives into the cancellation path. Expect a few extra screens before the cancellation is confirmed.6Loop Subscriptions. Loop Subscriptions Home Save the confirmation email or a screenshot showing the subscription is canceled.
Getting a Refund
Refund requests must be submitted within 30 days of the delivery date. Renewal charges processed after that first 30-day window are not eligible for a refund, shipping fees are non-refundable, and Resilia does not accept product returns.7Resilia. Refund Policy If you’re inside the window, send your request to support@resilia.shop with your order number.
If You Can’t Get the Charge Reversed
If you canceled but keep seeing charges, or you never authorized the subscription at all, contact your card issuer. The FTC recommends calling the number on the back of your card or using your bank’s online dispute tool to open a chargeback, then following up in writing to build a record.8Federal Trade Commission. How To Stop Subscriptions You Never Ordered Keep any cancellation emails, portal screenshots, and notes from phone calls with dates and names.
You can also ask your bank to block future charges from the merchant. Some banks let you stop specific recurring payments through their online tools, but the request generally needs to go in at least three business days before the next scheduled charge.9U.S. Bank. How To Stop Recurring Credit Card Payments Blocking a payment at the bank does not cancel the agreement itself, so cancel with Resilia too.10HelpWithMyBank.gov. Preauthorized Payments and Closed Accounts
Your Rights on Credit and Debit Cards
Under the Fair Credit Billing Act, you can dispute an unauthorized or incorrect credit card charge by notifying your issuer in writing within 60 days of the statement. The issuer must acknowledge within 30 days and resolve the dispute within two billing cycles, and it cannot report the disputed amount as delinquent while the investigation is pending.11Discover. Fair Credit Billing Act Liability for unauthorized credit card charges is capped at $50, and drops to zero for online or phone transactions where the physical card wasn’t presented.12FDIC. Are You Protected When Shopping With a Credit or Debit Card
Debit card protections are tighter. If your card number was used without the card being lost or stolen, you face no liability as long as you report it within 60 days of receiving the statement showing the unauthorized charge. Miss that window and you could be responsible for every unauthorized transfer before you notify the bank.12FDIC. Are You Protected When Shopping With a Credit or Debit Card
Make Sure You Have the Right Resilia
Two unrelated companies use the Resilia name, and searching for the wrong one wastes time. The supplement brand behind an SP Resilia charge is at resilia.shop.3Resilia. Terms of Service A separate New Orleans-based software company for nonprofits, Exempt Me Now Inc. d/b/a Resilia, operates at resilia.com and has no apparent corporate relationship to the supplement seller.13Resilia. About Resilia For a credit card charge, direct your cancellation and refund request to resilia.shop.