The SP PURECUT charge on your statement is a $29.99 recurring monthly fee for a membership called the PureCut Collective, run by the company behind purecut.co. It typically appears about 30 days after someone orders a titanium cutting board from the site, because every eligible order is automatically bundled with a “pre-activated” free trial that converts to a paid monthly subscription unless you cancel it.1PureCut Support. Payment Charges
Why the Charge Showed Up
PureCut sells cutting boards through purecut.co. According to the company’s own support pages, every eligible purchase comes with a “complimentary” 30-day trial of the PureCut Collective. The trial is “pre-activated” and “automatically included” with the order, so buyers don’t opt in; they have to opt out to avoid being billed later.2PureCut. Refund Policy After 30 days, the membership auto-renews at $29.99 per month until canceled. The company advertises benefits like rotating discounts of up to 50 percent off its store, free shipping, priority support, early access to limited products, and quarterly gifts.1PureCut Support. Payment Charges
Consumers have reported the charge as a surprise. Reports filed with the BBB Scam Tracker in August, September, and October 2025 describe customers who placed a one-time order for cutting boards and then discovered recurring $29 monthly charges they say they never authorized. In at least one case the company allegedly denied having any record of the order when contacted; in another, emails requesting cancellation went unanswered.3BBB. Scam Tracker Report 10353824BBB. Scam Tracker Report 10622375BBB. Scam Tracker Report 1086987 PureCut does not have an accredited BBB business profile.
How to Cancel the Membership
PureCut does not offer a self-service cancellation button or an online account portal. To stop the monthly billing, you need to contact the company directly through one of two channels:
- Email support@purecut.co
- Call (855) 533-0185, Monday through Friday, 11:00 a.m. to 7:00 p.m. Pacific time
Have your order number and the email address you used at checkout ready.6PureCut Support. Auto-Charge Save a copy of the email you send, or note the date and time of your call, because that record matters if the charges continue and you later file a dispute.
Getting a Refund From PureCut
PureCut’s refund policy is narrow. The company states that once a subscription payment has been charged, “no refunds can be issued for that payment.”2PureCut. Refund Policy For the underlying product, cancellation requests must be submitted within 24 hours of purchase and before the order has shipped. The company does acknowledge that “duplicate orders and orders that include only digital products (such as the Pure Cut Collective or Lifetime Warranty) are eligible for refunds,” which suggests a subscription-only charge can be refunded if you catch it quickly.7PureCut Support. Cancellations – Did Not Intend to Order
If PureCut will not refund you, or will not respond, your next step is your bank.
Disputing the Charge With Your Card Issuer
Under the Fair Credit Billing Act, you can dispute unauthorized charges or charges for goods and services not delivered as agreed. The dispute has to be sent in writing to the card issuer’s billing inquiry address within 60 days of the statement containing the charge.8FTC. Using Credit Cards and Disputing Charges
Once a dispute is filed, the issuer must acknowledge it within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount during the investigation, and the issuer cannot report that amount as delinquent or send it to collections. Federal law caps liability for unauthorized charges at $50.8FTC. Using Credit Cards and Disputing Charges The Consumer Financial Protection Bureau recommends trying to resolve the issue with the seller first, but notes that card issuers can reverse charges through a chargeback when the seller is unresponsive.9CFPB. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card
Your written dispute should include your name, account number, the date and amount of the charge, and a brief explanation. Attach copies of any email or call records showing you asked PureCut to cancel. Sending it by certified mail with return receipt gives you a paper trail.8FTC. Using Credit Cards and Disputing Charges
Where Else to Report the Charge
Alongside the bank dispute, you can report PureCut’s billing practices to government agencies that track complaint patterns:
- Your state attorney general’s consumer protection division. Most offices accept online complaints with the business name, website, a description of what happened, and supporting documents like statements and emails.
- The CFPB, online or by phone at (855) 411-2372.9CFPB. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card
- The Federal Trade Commission, which collects complaints and has reported receiving over 100,000 complaints related to negative-option billing practices in the past five years.10FTC. FTC Seeks Public Comment in Response to Advance Notice of Proposed Rulemaking Regarding Negative Option
What the Law Says About Auto-Enrolled Trials
The practice of enrolling buyers in a subscription unless they object is what regulators call “negative-option” billing. The main federal statute is the Restore Online Shoppers’ Confidence Act (ROSCA), which requires online sellers to clearly disclose all material terms of a recurring charge before taking billing information, get express informed consent, and provide a simple way to cancel. Violations can draw civil penalties of up to $53,088 per occurrence.11Arnold & Porter. FTC and State AGs Continue to Scrutinize Subscription Practices
No public enforcement action against PureCut specifically has been reported. The point for a cardholder is more practical: the “I never knowingly agreed to a $29.99 monthly subscription when I bought a cutting board” framing is a recognized consumer-protection category, and it’s the framing to use when you write to your card issuer or your state attorney general.