A charge reading “SP DRIFTGOODS” on your bank or card statement is a payment to Drift, a subscription company that sells scented air fresheners for cars and homes. The “SP” is Shopify Payments, which processes the transaction, and “DRIFTGOODS” is Drift’s billing name. If you weren’t expecting the SP DRIFTGOODS charge, the usual cause is a Drift subscription that auto-renewed or was never fully canceled.1ChargebackHit. Onboarding Parameters
What the Descriptor Means
Shopify automatically adds “SP” in front of a merchant’s chosen billing descriptor when it processes the card transaction.1ChargebackHit. Onboarding Parameters Drift is based in Kaysville, Utah, and was acquired by the fragrance subscription company Scentbird in October 2022, though the two brands still run separate subscription programs.2WWD. Scentbird Acquires Car Air Freshener Company Drift Descriptor fields are capped at 22 characters, so the company name is truncated and the Shopify prefix makes it look unfamiliar even to customers who remember signing up.
Why the Charge Appeared
Drift’s standard subscriptions are billed for each delivery and auto-renew at the end of each period unless you cancel. Monthly plans typically run around $8.3Drift. Subscription Policy Two other billing patterns can also produce a charge that looks out of the blue. On pre-orders, only a partial deposit may be taken at checkout, with the balance charged later. On “try before you buy” orders, your card is authorized upfront and then charged in full after the return window closes.4Drift. Terms of Service If weeks or months have passed since you interacted with Drift, any of these can be the source.
How to Cancel a Drift Subscription
Drift says subscriptions can be canceled at any time. The fastest route is the “manage subscription” link inside any Drift order confirmation email, which opens the specific subscription tied to that order.5Drift. Subscription Policy You can also sign in to the subscription portal at drift.co using the email address or mobile number attached to the account.6Drift. Subscription Management Portal
If those don’t work, contact Drift directly at hello@drift.co or support@drift.co, or through the contact form on the site.7Drift. FAQs Keep a copy of the message. If a charge posts after you cancel, that record is what you’ll use to get it reversed.
Getting a Refund From Drift
What you’re entitled to depends on what was charged. For defective products, Drift will refund the most recent month’s charge, less original shipping, if you ask within 14 days of receipt. For general dissatisfaction, refunds are at Drift’s discretion and may come as loyalty points, a replacement, or money back. Emailed refund requests are typically processed within five business days.4Drift. Terms of Service
Standard non-subscription items can be returned within 30 days if unused and in original packaging; shipping isn’t refunded and sale items are excluded. Returns go through info@drift-products.com with the original order number.8Drift Products. Support The BBB profile, which lists Drift Goods under the same record as Scentbird, Inc., notes that on the Scentbird side subscriptions are generally non-refundable, but a renewal charge can be refunded in full if you ask within 30 days of that first automatic renewal payment.9BBB. Drift Goods Business Profile
Disputing the Charge With Your Bank
If Drift doesn’t resolve the issue, you can dispute the charge with your card issuer. Under federal law, the written billing dispute has to be sent within 60 days of the statement date on which the charge first appeared.10FTC. Disputing Credit Card Charges Include your name, account number, the amount and date of the charge, and the reason you’re disputing it. Send it to the billing-dispute address on your statement, which is usually not the same as the payment address.11CFPB. How Do I Dispute a Charge on My Credit Card Bill
The card company must acknowledge your notice within 30 days and complete its investigation. If it decides in your favor, the charge is removed. If it sides with the merchant, it has to explain the decision in writing and tell you what you owe.11CFPB. How Do I Dispute a Charge on My Credit Card Bill
Filing a Complaint
Drift Goods holds a D rating from the Better Business Bureau, with 417 complaints on file. The BBB has stated that the business has not resolved the underlying causes of a pattern of complaints, and recurring themes in customer reviews include difficulty canceling subscriptions, charges appearing without clear consent, and slow customer service.9BBB. Drift Goods Business Profile You can add your own complaint to that BBB record, and you can file with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or (855) 411-2372.10FTC. Disputing Credit Card Charges