A “sonopz” charge on your credit card or bank statement is a recurring monthly fee from Sonopz, an online platform that sells subscriptions to a library of browser-based games. The amount runs from $19.90 to $34.90 a month depending on the tier, plus a one-time $2.00 day pass option. If you don’t recognize it, you can cancel with Sonopz directly, ask for a refund, or dispute the charge with your card issuer.
Why Sonopz Is Billing You
Sonopz offers access to thousands of browser-based games across arcade, puzzle, action, adventure, and casino-style genres. Nothing is downloaded; the games run in a web browser, and the library sits behind a paid membership.1Sonopz. Sonopz Games Homepage
If someone with access to your card signed up, the charge will keep repeating every 30 days until the account is canceled. One detail worth knowing if the charge reappears after a decline: Sonopz uses a third-party payment recovery service called Paymend, which automatically reprocesses failed card transactions on its own banking infrastructure rather than the merchant’s.2Sonopz. Terms of Service That can make a charge you thought was blocked come back through under a different route.
What the Dollar Amount Tells You
All four Sonopz membership levels appear on statements under the descriptor “sonopz.” Matching the amount to a tier can help confirm the charge:2Sonopz. Terms of Service
- Platinum, $34.90 per month, full access to all games.
- Gold, $29.90 per month, basic and gold-tier games.
- Silver, $19.90 per month, basic games only.
- Basic Daily, $2.00 for 24 hours, a one-time charge with no recurring billing.
The three monthly plans renew every 30 days on the anniversary of the original purchase. The company’s terms do not describe a free trial, and subscribers remain responsible for charges up to the point of cancellation.
How to Cancel and Request a Refund
The fastest route is the online cancellation page at sonopz.com/cancel.php. It asks for the email address used at signup and the last four digits of the card on file. Once you submit the form, billing stops and a confirmation email is sent.3Sonopz. Cancel Membership
You can also cancel by phone at (855) 428-8400 or by email at support@sonopz.com. Access continues through the end of the current billing period and then expires, so the cancellation has to be completed before that period ends to avoid the next charge.2Sonopz. Terms of Service
Sonopz’s terms allow refunds within 30 days of receiving the service. Approved refunds are processed within 24 hours and returned to the original payment method, though it can take 7 to 14 days for the money to show up depending on your bank.
How to Dispute the Charge With Your Bank
If you can’t reach Sonopz, the cancellation doesn’t stop the billing, or you never authorized the charge in the first place, you can dispute it with the card issuer. Under the Fair Credit Billing Act, a written dispute has to reach your credit card company within 60 days of the statement date on which the charge first appeared.4Federal Trade Commission. Using Credit Cards and Disputing Charges
Send the letter to the issuer’s billing-inquiry address, not the payment address. Include your name, account number, and a description of the charge in dispute. Certified mail with a return receipt gives you proof of delivery. The issuer must acknowledge the complaint in writing within 30 days and resolve it within 90 days.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
While the investigation is open, you don’t have to pay the disputed amount or related finance charges, and the issuer cannot report you as delinquent on it or close your account over it. Federal law caps your liability for unauthorized credit card charges at $50.4Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit cards get similar protections but on tighter timelines. The Consumer Financial Protection Bureau recommends contacting the bank right away and following up in writing. You can also file a complaint with the CFPB at consumerfinance.gov/complaint or by calling (855) 411-2372.6Consumer Financial Protection Bureau. Steps You Can Take if You Think Your Card Data Was Hacked