A charge labeled “Slice” on your credit card statement is almost always a payment for a pizza order placed through Slice, an online ordering platform that connects customers with independent pizzerias. The order may have been placed on the Slice app, on slicelife.com, or on a local pizzeria’s own website if that shop runs its ordering system through Slice. According to Slice, menu prices are set by the pizzeria and Slice does not add its own fees on top of those prices, though the restaurant may set a delivery fee and a minimum order amount.1Slice. Frequently Asked Questions
Why the Charge Shows Up as Slice Instead of the Pizzeria
Slice is a technology platform for independent pizza shops. Customers search by address or zip code, browse menus, and order for delivery or pickup, either through Slice’s own app and website or through a pizzeria’s branded site powered by Slice.1Slice. Frequently Asked Questions When you check out, the payment is processed through Slice’s system, so the descriptor that reaches your bank often reads “Slice” or a variation of it rather than the name of the pizzeria you ordered from. That mismatch is the most common reason the charge looks unfamiliar at first glance.
Slice is not a delivery service in the DoorDash or Uber Eats sense. More than 80 percent of partner shops use their own drivers, so ordering through Slice is closer to calling the pizzeria directly than to hiring a courier through a third party.2Contrary Research. Slice Company Overview
What the Charge Actually Covers
The amount on your statement reflects the food you ordered, any delivery fee the pizzeria set, sales tax, and any tip you added. Slice’s consumer FAQ states plainly that menu prices are determined by the pizzeria and that Slice itself does not add fees to those prices.1Slice. Frequently Asked Questions Any delivery charge you saw at checkout was set by the restaurant.
This is different from how many large delivery apps work. Those platforms typically layer their own service and delivery fees on top of the restaurant’s menu prices. With Slice, the price you paid should match what the pizzeria posted, plus whatever delivery fee that shop chose to apply.
How to Match the Charge to a Specific Order
A few quick checks usually identify the transaction:
- Search your email for a receipt from Slice or from the pizzeria. Slice sends an order confirmation to the email address used at checkout.
- Open the Slice app or sign in to slicelife.com and look at your order history. The date, amount, and pizzeria name will be listed there.
- Ask anyone else who uses the card, including household members and authorized users. Family orders placed by someone else are a common source of “mystery” Slice charges.
- Check the date of the charge against any pizzeria you ordered from recently, even weeks earlier. A charge can sometimes post after a delay, or you may have ordered from a local shop’s website without realizing it ran on Slice.
Slice offers 24/7 customer service, and contacting them with the charge amount and date is the fastest way to trace an order you cannot find on your own.
If You Still Do Not Recognize the Charge
If none of the above turns up an order, treat it the way you would any other unrecognized card charge. Contact Slice first to confirm whether an order exists on your account and, if so, what email address and delivery address were used. If Slice has no record of a legitimate order tied to you, or if the order was placed without your authorization, call the number on the back of your card and open a dispute with your card issuer. Federal card protections generally limit your liability for unauthorized credit card charges, and your issuer can reverse the transaction while it investigates.
A Separate Situation: The 3.99% Card Price at the Pizzeria Counter
If the charge you are looking at came from ordering in person at a pizzeria rather than online, there is one more thing worth knowing. Slice offers pizzerias a “0% Credit Card Processing” program for in-store sales. Under it, the shop’s point-of-sale system automatically calculates a 3.99% service fee on credit and debit card purchases, and customers paying cash or with an in-store gift card receive a 3.99% discount. Slice describes it as a dual pricing or cash discount program rather than a surcharge, and cites the Durbin Amendment of the 2010 Dodd-Frank Act as its legal basis.3Slice. 0% Credit Card Processing
What this means for you as a customer: if a pizzeria uses this program, the price you pay by card is slightly higher than the cash price. How that difference is presented on the receipt varies by shop and by state. New York’s disclosure law, effective February 11, 2024, requires businesses to post the total credit card price up front and treats several common receipt practices, such as adding a “service fee,” “non-cash adjustment,” or “processing fee” line, as non-compliant. Violations carry a civil penalty of up to $500 each.4Governor of New York. Governor Hochul Announces New Law to Clarify Disclosure of Credit Card Surcharges5Erie County Consumer Protection. NYS General Business Law §518 Changes If you believe you were charged a surcharge that was not properly disclosed, disclosure rules in your state may give you a path to complain to your state’s consumer protection office.
For online orders placed through the Slice platform, this in-store program does not apply. What you see at checkout on the app or website is what posts to your card.
The Short Version
A Slice charge on your card is a pizza order. Look for the confirmation email, check the order history in the Slice app, and ask anyone else who uses the card. If nothing matches, call Slice to confirm, and if the order is not yours, dispute the charge with your card issuer.