A ShopAvalonCo charge on your statement is a billing descriptor for Avalon Shop, an online beauty and personal care retailer that consumers have reported for unauthorized recurring charges after a low-priced initial purchase advertised on social media. If you didn’t authorize the amount, you can dispute it with your bank or card issuer under federal law and, in most cases, get the money back. You’ll also need to take a separate step to stop the merchant from billing you again.
Who Avalon Shop Is
Avalon Shop operates online and appears on card statements as “shopavalonco” or a close variation. The business has been reported to the Better Business Bureau’s Scam Tracker, with a listed support email of support@avalonshop.com and phone number (888) 861-3426.1Better Business Bureau. Scam Tracker Report 1029827
The complaint pattern is consistent: a customer buys a product at a low introductory price after seeing a social media ad, then finds a larger charge on their statement weeks later that they didn’t knowingly agree to. That structure is what regulators call a negative option: one price and one purchase on the surface, with fine print that authorizes ongoing charges unless you cancel.
How to Dispute a ShopAvalonCo Charge on a Credit Card
If the charge hit a credit card, the Fair Credit Billing Act caps your liability for unauthorized charges at $50, and many issuers go further with zero-liability policies.2Investopedia. Fair Credit Billing Act To use those rights:
- Call your card issuer using the number on the back of the card and tell them you want to dispute an unauthorized charge.
- Follow up in writing within 60 days of the statement date that first showed the charge. Send the letter to the billing inquiries address your issuer designates, not the payment address, and include your name, account number, the charge amount and date, and why you’re disputing it.3Federal Trade Commission. Using Credit Cards and Disputing Charges
- Send it by certified mail with return receipt so you have proof of delivery.4California Office of the Attorney General. Credit Cards: Dispute a Charge
Once the dispute is filed, your issuer must acknowledge it within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount during that period without being reported as delinquent.3Federal Trade Commission. Using Credit Cards and Disputing Charges If the investigation finds the charge was unauthorized, the issuer must remove it along with any related interest or fees.2Investopedia. Fair Credit Billing Act
How to Dispute a Charge on a Debit Card
Debit card protections exist but the clock runs faster. Notify your bank within two business days of discovering the unauthorized charge to keep your liability to $50 or the transaction amount, whichever is less. Waiting longer than two days can push your exposure to $500, and waiting beyond 60 days after the statement date can leave you liable for later charges entirely. Your bank generally has 10 business days to investigate and must provide a temporary credit if it needs more time.5Consumer Financial Protection Bureau. How Do I Get My Money Back After an Unauthorized Transaction
How to Stop the Charges From Coming Back
Winning a dispute on one charge doesn’t shut off the next one. Because the billing is recurring, you have to cut off the merchant’s access to your account:
- Send Avalon Shop a written revocation. Email support@avalonshop.com or call (888) 861-3426 and explicitly revoke permission for any future charges. Keep copies of everything.6Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
- Tell your bank or card issuer you’ve revoked authorization and ask for a stop payment order on this merchant. Your bank may charge a fee for the service.6Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
- Ask for a new card number. If the merchant has your card on file, a new number ensures the old one can’t be billed. Issuers will usually reissue at no charge when fraud is involved.
- Watch your statements. If a charge still goes through after you’ve revoked authorization, report it right away. You’re entitled to a full refund in that case.
Where to Report It
Reporting the charge helps regulators spot patterns and can support enforcement action against the seller.
- Federal Trade Commission: file at ReportFraud.ftc.gov. The FTC enters reports into its Consumer Sentinel database, which is accessible to more than 2,000 law enforcement agencies.7Federal Trade Commission. Report Fraud
- Consumer Financial Protection Bureau: if your bank or card issuer mishandles the dispute itself, file a complaint with the CFPB.8Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
- Your state attorney general: most states run an online consumer complaint portal, and the National Association of Attorneys General maintains a directory at naag.org.9National Association of Attorneys General. Consumer File a Complaint
- Better Business Bureau: file a scam report at bbb.org/scamtracker.
The FTC has also warned consumers specifically about social media ads promoting well-known brands at unusually low prices, advising shoppers to search the seller’s name alongside “scam” or “complaint” before buying and to use a credit card rather than a debit card or payment app, because credit cards carry the strongest dispute rights.10Federal Trade Commission. Social Media Ad With Super Low Prices Could Be a Scam