A charge from shipmentfree.com on your statement is a recurring monthly fee from ShipmentsFree, a membership program that advertises shipping rebates and price-protection refunds. The amount is usually $19 or $25 and renews every thirty days until you cancel. Most people don’t remember signing up because enrollment happens through a pop-up offering a rebate right after you check out on an unrelated retail site. To stop the bleeding, cancel with ShipmentsFree directly, then dispute the past charges with your bank or card issuer.
Confirm the Charge Is Yours
The merchant descriptor on your statement will usually read “shipmentfree.com” or a close variation, and the recurring amount is most commonly $19 or $25 per month. Formatting varies by bank, but the “shipmentfree” name is almost always visible in the transaction line.
If you’re not sure, search your email inbox for “shipmentfree” or “shipmentsfree.” A welcome message from the company, often containing a membership ID, is the clearest confirmation. That ID sometimes appears in the statement descriptor as well.
How You Likely Got Enrolled
ShipmentsFree partners with third-party retailers to display promotional banners during or immediately after checkout. Consumers have reported seeing these offers after purchases on Panda Express, Depop, shopgoodwill, and MLB’s official merchandise page. The banner typically promises a $20 rebate on the purchase you just made or a free trial. Clicking through and entering payment details enrolls you in the membership.
The trial lasts seven to fourteen days at little or no cost. Once it ends, the full monthly fee begins and keeps billing every thirty days. Because it happens in the middle of a legitimate purchase, the first clue most people get is the charge itself, weeks or months later.
Cancel With ShipmentsFree First
The fastest way to stop future charges is to cancel directly. You can reach ShipmentsFree customer service at (310) 356-6886 or (800) 524-2165, or log in at shipmentsfree.com/dashboard to cancel online. Before you call or log in, have the email address you used at the original purchase, the date of the first charge, and the last four digits of the billed card.
Online cancellation will likely include retention prompts trying to keep you subscribed. Click through them and complete the cancellation. You should receive a confirmation email within a day or two; save it. If the company issues a refund, funds typically reappear within three to five business days. Watch the next billing cycle to make sure nothing new posts.
Federal law backs you up here. Under the Restore Online Shoppers’ Confidence Act, any business using negative-option enrollment (where silence or inaction counts as acceptance) must provide a simple way to stop recurring charges.1Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing The FTC’s negative option rule requires cancellation to be at least as easy as sign-up and offered through the same medium. If you enrolled online, the company must let you cancel online without forcing you onto a phone call.
Don’t Just Replace Your Card
A common first move is to ask the bank for a new card number, on the assumption that this ends the recurring charge. It often doesn’t. Visa, Mastercard, and the other major networks run account updater services that automatically forward your new card number to merchants with recurring billing authorization on the old card. The handoff happens quietly between the network and your bank, with no action required from you or the merchant.
ShipmentsFree can therefore keep billing a reissued card without ever asking you for new payment details. To stop the charges through your bank rather than through the company, you need a formal dispute or a block on the specific merchant, not a card replacement.
Dispute Past Charges With Your Bank or Card Issuer
If cancellation doesn’t resolve the past charges, or you believe the billing was unauthorized from the start, dispute the transactions. Your rights and timing depend on whether the charges hit a credit card or a debit card.
Credit Card Charges
For credit card charges, the Fair Credit Billing Act gives you 60 days from the date your card issuer sends the statement to submit a written dispute identifying the error. Your notice should include your name, account number, the amount, and why you believe the charge is wrong. The issuer must acknowledge within 30 days and resolve the investigation within two billing cycles, and no more than 90 days.2Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors While the dispute is open, the creditor cannot collect the disputed amount or report it as delinquent.
Most issuers also let you start a dispute by phone or in-app, and many will issue a provisional credit while they investigate. The 60-day clock is the thing to watch. If you’ve let the charge sit for months, go back through your statements and dispute the most recent one that still falls inside the window.
Debit Card Charges
Debit card charges fall under the Electronic Fund Transfer Act and Regulation E. The stakes are higher because the money leaves your account immediately, and your liability tracks how quickly you report:
- Within 2 business days of discovering the charge: maximum liability is $50.
- After 2 business days but within 60 days of your statement: liability can reach $500.
- After 60 days from your statement: you could be on the hook for the full amount of any unauthorized transfers that occur after that 60-day window.
That last tier is where people lose money. If ShipmentsFree has quietly billed your debit card for six months and you never looked at your statements, the bank has no obligation to reimburse the charges that posted after the 60-day mark on your earliest statement.3eCFR. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
To dispute, call your bank’s fraud or disputes department and follow up in writing. Under Regulation E, the bank must investigate and resolve the claim within 10 business days, or 20 business days for new accounts. It can take up to 45 days if the bank issues a provisional credit while investigating.
Stop Future Charges Through Your Bank
Even if you originally authorized the recurring charge, you can revoke that authorization. Regulation E gives you the right to stop any preauthorized transfer by notifying your bank at least three business days before the scheduled payment date. You can do this orally or in writing, and the bank may ask you to confirm an oral stop-payment request in writing within 14 days.4Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers Once you’ve placed the stop-payment order, the bank is liable if it lets the charge through anyway.
This is the belt-and-suspenders move: cancel with ShipmentsFree to end the subscription, then place a stop-payment order with your bank in case the company tries to bill again.
If Nothing Works, File a Complaint
When direct cancellation and a bank dispute both fail, escalate to federal regulators. The Consumer Financial Protection Bureau takes complaints about financial products and services at consumerfinance.gov/complaint. You’ll need your contact information and supporting documents like statements and any correspondence with the company. The CFPB forwards the complaint to the company, which generally has 15 days to respond.
You can also file with the Federal Trade Commission, especially if the enrollment felt deceptive. The FTC doesn’t resolve individual disputes, but complaints feed enforcement patterns. When enough consumers report the same company, the agency can bring an action under Section 5 of the FTC Act or under the Restore Online Shoppers’ Confidence Act for deceptive negative-option marketing.1Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing