A Shapeitz charge on your credit card is a recurring monthly subscription fee from Shapeitz.com, an online fitness video platform that bills every 30 days on the anniversary of your sign-up. If you don’t recognize it, the likely explanations are a forgotten sign-up, a free trial that converted, or a purchase made by someone else with access to your card. You can stop future charges quickly, and a refund is often available if you act within 30 days.
Why the Charge Is on Your Statement
Shapeitz sells access to a library of workout and wellness videos covering strength training, cardio, yoga, pilates, stretching, meditation, and nutrition. The dollar amount on your statement usually identifies which plan is active:1Shapeitz. Terms of Service
- $19.87 monthly — Bronze plan (strength, cardio, general exercise)
- $28.87 monthly — Silver plan (adds nutrition, stretching, pre-workout, meditation)
- $34.79 monthly — Gold plan (full library, including yoga and pilates)
- $2.00 one-time — Daily 24-hour pass, no recurring billing
The three monthly tiers renew automatically. Shapeitz’s terms say subscribers receive an electronic notification five to seven days before each renewal charge posts.1Shapeitz. Terms of Service
How to Cancel the Subscription
Shapeitz offers three cancellation methods. The fastest is the online form at shapeitz.com/cancel.php, which asks for the email address or last four digits of the card used at sign-up. After you submit it, billing stops and the site sends an email confirmation.2Shapeitz. Cancel Membership You can also cancel by calling (844) 753-1973 or by emailing assist@shapeitz.com.1Shapeitz. Terms of Service
Access to the video library continues through the end of the current billing period, then terminates. No further charges apply as long as the cancellation is processed before the next renewal date. Keep the confirmation email in case you later need to prove when you canceled.
Getting a Refund From Shapeitz
Shapeitz’s terms allow refund requests within 30 days of a billing charge for subscribers who are unsatisfied. Refunds go back to the original payment method. The company says it processes them within 24 hours on its end, but they can take 7 to 14 days to appear on a bank statement depending on the card issuer.1Shapeitz. Terms of Service Request the refund through the same email or phone channels used for cancellation, and reference the charge date and amount.
Disputing the Charge With Your Bank
If Shapeitz will not issue a refund, or if the charge is genuinely unauthorized, you can dispute it with your card issuer. Under the Fair Credit Billing Act, your liability for an unauthorized charge is capped at $50, and the issuer must investigate once you file a proper dispute.3Federal Trade Commission. Using Credit Cards and Disputing Charges
To preserve full legal protections, send the dispute in writing to the card issuer’s billing-inquiries address within 60 days of the statement date showing the charge. Include your account number, a description of the disputed charge, and copies of supporting documents such as any Shapeitz cancellation confirmation. The Consumer Financial Protection Bureau recommends sending it by certified mail so you have proof of delivery.4Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Once the issuer receives your written notice, it must acknowledge receipt within 30 days and resolve the dispute within 90 days. During that period you are not required to pay the disputed amount, and the issuer cannot report the account as delinquent or take collection action on the contested charge.3Federal Trade Commission. Using Credit Cards and Disputing Charges
Reporting Unwanted Charges
If you believe Shapeitz charged you without proper consent or made cancellation unreasonably difficult, you can file a complaint with the FTC at ReportFraud.ftc.gov or through the CFPB’s online complaint portal.5Federal Trade Commission. Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions State attorneys general also have authority under the Restore Online Shoppers’ Confidence Act to bring civil actions against subscription sellers that violate federal disclosure and consent requirements.6U.S. Congress. Restore Online Shoppers’ Confidence Act