An Affemity charge on your bank or card statement is a recurring subscription fee from Affemity, an AI relationship-coaching app billed by Suprante Inc., a Delaware-registered company. It may show up as “Affemity” or the misspelled variant “Afemity.” If you don’t recognize it, you’re not alone: consumer complaints point to confusing checkout flows, trials that quietly convert to paid plans, and subscriptions that keep running after people think they’ve canceled.1Better Business Bureau. Suprante Inc Complaints
What the Subscription Is
Affemity markets itself as a relationship coaching platform for women, with an AI chat assistant, a message-composing tool, growth challenges, and articles from relationship specialists. It’s available on iOS and runs on a subscription model with tiers ranging from roughly $8 to $80 depending on the plan.2Apple. Affemity Relationship Coach on the App Store
Subscriptions renew automatically unless you cancel before the renewal date. Two things catch people off guard. First, deleting the app does not cancel the subscription. Second, the billing name on your statement is often Suprante Inc. rather than Affemity, which is why many people miss the charge for weeks before recognizing it.1Better Business Bureau. Suprante Inc Complaints
Complaints filed with the Better Business Bureau describe a few recurring patterns. One consumer said they intended to buy a single $9.99 product but were billed $72.28 for additional offers they didn’t knowingly purchase. Another reported $149.94 in weekly $24.99 charges they hadn’t authorized.1Better Business Bureau. Suprante Inc Complaints App Store reviewers describe charges that escalate: one user said weekly billing continued after a trial cancellation and climbed from $10 to $32 per week over several months, and some reviewers couldn’t locate the subscription in their Apple account settings at all.3MWM. Affemity Relationship Coach Reviews
How to Cancel It
How you cancel depends on where you signed up.
If you subscribed through the Apple App Store, cancel through Apple’s subscription management inside your account settings on your iPhone or iPad. Deleting the Affemity app does nothing to the billing.
If you subscribed on the Affemity website, Affemity’s terms direct you to cancel through the account settings on the site, or to follow the cancellation instructions provided at the time of purchase.4Affemity. Terms of Use
Check both places if you’re not sure which path you used. The company does not publish a customer service phone number; email to support@affemity.com is the primary contact method cited in complaints.
How to Get Your Money Back
Affemity’s official money-back policy sets a narrow window and strict conditions. Users in the United States and Canada must contact the company within seven days of the initial purchase and before the subscription period ends, and must submit screenshots proving they completed at least two courses along with written feedback on those courses. Applications are reviewed at the company’s discretion.5Affemity. Money Back Policy
Residents of the European Union and United Kingdom have a stronger position: a 14-day right of withdrawal that doesn’t require completing any coursework. If you consented to immediate access to the service, you may only be eligible for a partial refund.4Affemity. Terms of Use
If the company won’t resolve the charge, dispute it with your bank or card issuer as a chargeback. The BBB record shows that in most disputed cases, Affemity has either issued refunds directly or agreed not to contest bank-initiated chargebacks.1Better Business Bureau. Suprante Inc Complaints Affemity’s terms warn that filing a chargeback may result in account termination; if your goal is to stop the billing, that’s usually acceptable.4Affemity. Terms of Use
A few practical notes before you call your bank. Cancel the subscription first, through Apple or the website, so new charges don’t keep accruing while the dispute is open. Pull together screenshots of the checkout screens if you still have access, your statement entries showing the charges, and any emails from support@affemity.com. If the billing name on your statement reads “Suprante” rather than “Affemity,” tell your bank the two names refer to the same service.
Where to Report the Charge
If you believe you were charged deceptively, you can report the issue to the FTC at ReportFraud.ftc.gov or to your state attorney general through consumerresources.org.6National Association of Attorneys General. Shedding Light on Dark Patterns California residents can report potential automatic-renewal violations directly to the California Attorney General’s office, which enforces the state’s Automatic Renewal Law.7California Office of the Attorney General. Consumer Alert on California Automatic Renewal Law
Filing a BBB complaint is another route. The BBB has no enforcement power, but complaints there have prompted Affemity to issue refunds or stop contesting chargebacks in most of the cases on record. In its responses, the company has consistently maintained that charges were authorized at checkout and that billing terms were disclosed, while in practice resolving most disputes by canceling the subscription and refunding or not contesting the bank’s chargeback.1Better Business Bureau. Suprante Inc Complaints