A “Scrubs and Beyond Aurora” charge on your credit or debit card statement is a purchase from Scrubs & Beyond, a national medical apparel retailer, made at its store in Aurora, Colorado. The store sits at 1113 S. Abilene St. inside the Abiline Market Center. If the amount matches something you or an authorized user on your account bought there, the charge is legitimate. If it doesn’t, the likely explanations are a pending pre-authorization, a Klarna installment, a confusing billing descriptor, or a register error, and you have clear steps to resolve it.
Where the Charge Comes From
Scrubs & Beyond is the largest retailer of healthcare apparel and accessories in the United States, with roughly 113 stores across 30 states and a large e-commerce operation.1GlobeNewsWire. Kindthread Launches as Purpose-Driven Organization The Aurora store sells scrubs, lab coats, stethoscopes, compression socks, medical shoes, and related gear, and it accepts major credit and debit cards, mobile wallets, Apple Pay, Klarna, and cash.2Scrubs & Beyond. Aurora – Abiline Mkt. Ctr.
The store’s direct number is (720) 748-7783. Standard hours are Monday through Friday 10:30 a.m. to 6:30 p.m., Saturday 10:00 a.m. to 6:00 p.m., and Sunday 11:00 a.m. to 5:00 p.m.2Scrubs & Beyond. Aurora – Abiline Mkt. Ctr.
One quick note that removes a common worry: Scrubs & Beyond’s loyalty program, Beyond Rewards, is free and points-based, with no subscription fee or recurring billing.3Scrubs & Beyond. Beyond Rewards A charge on your statement is not coming from a membership.
Why the Charge May Not Look Familiar
Before disputing anything, check whether one of these ordinary explanations fits:
- An authorized user or household member, such as a spouse or family member working in healthcare, bought scrubs at the Aurora location on your card.
- The charge is a pre-authorization hold rather than a completed sale. Klarna’s “Pay in 4” option in particular creates a pending authorization to reserve funds for the first installment; if the order is canceled or declined, the hold typically drops within 24 hours, though your bank may take up to seven business days to update the available balance.4Klarna. Why Did Klarna Charge Me Twice
- You used Klarna at checkout. The first installment is collected at purchase and the rest post biweekly, sometimes labeled under Klarna, sometimes under the store.5Klarna. Scrubs & Beyond – Pay With Klarna
- The statement descriptor is abbreviated or references a parent company or location code, making the charge harder to place. Scrubs & Beyond is owned by Kindthread, which also owns Landau, White Cross, and Chefwear.6Genesis Capital. Genesis Capital Advises Scrubs & Beyond on Its Sale to Kindthread
- A register error posted a charge you were told didn’t go through. Customers have reported to the Better Business Bureau being told a card was declined at checkout, only to find the charge on their statement afterward.7Better Business Bureau. Scrubs & Beyond LLC Complaints
Start With the Store
Call the Aurora store at (720) 748-7783 or Scrubs & Beyond guest service at 1-866-972-2849. Email works too: guestservice@scrubsandbeyond.com.8Scrubs & Beyond. Returns & Exchanges Have the last four digits of your card, the transaction date, and the exact amount ready. Store associates can pull the transaction and, if it was a register error, reverse it.
Response times can be uneven. The Better Business Bureau gives Scrubs & Beyond a D- rating and has flagged a “Pattern of Complaints,” with 69 filed in a recent three-year period and a noted failure to respond to many of them.9Better Business Bureau. Scrubs & Beyond LLC BBB Business Profile If you don’t hear back in a reasonable window, move to your bank.
Dispute the Charge With Your Card Issuer
Your rights and timelines depend on whether the card is a credit card or a debit card.
Credit Card Disputes
The Fair Credit Billing Act lets you dispute a billing error in writing within 60 days of the statement date on which the charge appeared. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days.10Federal Trade Commission. Using Credit Cards and Disputing Charges While the investigation is open, you can withhold payment on the disputed amount, and the issuer cannot report you as delinquent for that portion.11Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Federal law caps liability for unauthorized credit card charges at $50, and most major issuers extend that to zero.
Debit Card Disputes
Debit card timing is stricter. If your card or card number was used without authorization, telling your bank within two business days limits liability to $50. Beyond two business days but within 60 days of the statement, exposure can climb to $500. After 60 days, you could be on the hook for the full amount of unauthorized transactions that took place during the delay.12FDIC. What Should I Do if I Have Unauthorized Charges on My Debit Card
If the Retailer and Bank Can’t Resolve It
Colorado residents can file a complaint with the Colorado Attorney General’s Consumer Fraud Unit online at coag.gov under the “Products | Services” or “Credit | Debt” categories. The office runs a Consumer Mediation Program that may help negotiate a resolution.13Colorado Attorney General. File a Complaint The main line is 720-508-6000.14Colorado Attorney General. Consumer Protection For disputes under $7,500, Colorado’s Small Claims Court is another option.
If the Charge Is Yours but You Want a Refund
Scrubs & Beyond accepts returns within 45 days of receipt if items are in original, unworn, and unwashed condition. Embroidered or altered pieces cannot be returned. Returns are free at any U.S. store, cost a $5 flat fee through a Happy Returns Bar, or can be mailed back at your expense. Refunds go to the original payment method and typically post within two to three business days after the return is received, though carrier delays can add up to another week. The company does not process direct exchanges, and original shipping charges are not refundable.8Scrubs & Beyond. Returns & Exchanges For merchandise damaged in transit or shipped incorrectly, contact guest service at 1-866-972-2849 or guestservice@scrubsandbeyond.com with the order number.