A sentiments charge on your credit card is almost always a billing from Scentiment LLC, an online fragrance subscription retailer based in Doral, Florida. The name on your statement may not match what you remember from checkout, which is why the charge looks foreign. If someone in your household bought a perfume or cologne from Scentiment, the company likely enrolled that purchase in an auto-renewing subscription. If no one did, you can dispute the charge with your card issuer under federal law.
Why the Charge Keeps Coming Back
Scentiment subscriptions renew automatically every 30 days by default. The company’s terms treat failure to cancel before the renewal date as acceptance of the next charge and shipment.1Scentiment. Subscription Terms A one-time fragrance order often includes a subscription option that a buyer clicks through without noticing, and the second charge lands 30 days later under a descriptor that doesn’t obviously read as “the perfume site.”
Before doing anything else, ask whether anyone in your household placed a fragrance order in the last month or so, and log into the customer portal at scentiment.com to see if an account exists tied to your email.
How to Cancel a Scentiment Subscription
Scentiment directs customers to cancel through its online customer portal or by emailing support@scentiment.com. Cancellation requests must arrive at least two days before the next scheduled renewal date. Canceling is prospective only: it stops future renewals but does not refund a charge that has already posted or an order already in fulfillment.1Scentiment. Subscription Terms
If the portal won’t process the cancellation or support doesn’t reply, treat that as your cue to move the fight to your card issuer.
How to Dispute the Charge and Get Your Money Back
The Fair Credit Billing Act covers billing errors on credit card accounts, including unauthorized charges, charges for goods you never received, and transactions you don’t recognize.2FTC. Using Credit Cards and Disputing Charges Use it.
- You have 60 days. Your written dispute must reach the card issuer within 60 days of the date the first statement showing the charge was sent to you.3CFPB. Regulation Z, Section 1026.13
- Write to the billing inquiries address. That address is different from the one you send payments to. Include your name, account number, the dollar amount and date of the charge, and why you believe it’s an error. Attach copies of any supporting documents.4FTC. Sample Dispute Letter and Instructions
- Send it certified mail, return receipt requested. That gives you proof of delivery.2FTC. Using Credit Cards and Disputing Charges
- Flag it online too. Most issuers let you open a dispute in the app or on the website. Do that for speed, but still mail the letter to preserve your full federal rights.
What the Issuer Has to Do
Once your letter arrives, the issuer must acknowledge it in writing within 30 days and finish the investigation within two complete billing cycles, and not more than 90 days.3CFPB. Regulation Z, Section 1026.13 While the investigation is open, the issuer cannot try to collect the disputed amount, report it as late to credit bureaus, or close your account for filing the dispute.2FTC. Using Credit Cards and Disputing Charges You can withhold payment on the disputed amount but still need to pay the rest of your bill.
What You Owe If the Charge Was Unauthorized
Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive even that under zero-liability policies.2FTC. Using Credit Cards and Disputing Charges If you reported the card lost or stolen before the charges appeared, you owe nothing.
When It Isn’t Scentiment at All
A small, unfamiliar charge is not always a subscription. Fraudsters run low-dollar test transactions to confirm a stolen card number works before attempting a bigger purchase, and those tests can appear under any merchant name.5Office of the Comptroller of the Currency. Credit Card and Debit Card Fraud If you see a charge for a dollar or two from a source you can’t place, call your card issuer, request a new card number, and consider a fraud alert with Equifax, Experian, or TransUnion.
Where to Escalate
If the merchant won’t refund you or the issuer’s investigation goes sideways, several agencies take complaints.
- Consumer Financial Protection Bureau. File at consumerfinance.gov/complaint or call (855) 411-2372. The CFPB forwards the complaint to the company and typically gets a response within 15 days.6CFPB. Submit a Complaint
- Federal Trade Commission. Report at ReportFraud.ftc.gov. The FTC shares reports with more than 2,000 law enforcement partners but does not resolve individual cases.7FTC. Report Fraud
- State attorney general. The consumer protection division in your state can investigate companies operating in or targeting your state’s residents.