A “Salo Health” charge on your credit card or bank statement is almost certainly a recurring payment to salo.health, an online supplement seller whose only product is a dietary supplement called the GLP-1 Booster.1Salo Health. Salo GLP-1 Booster If the charge was unexpected, it most likely came from a “Subscribe & Save” plan that renews automatically. You can stop future charges by canceling the subscription at least 48 hours before the next renewal date, and you can challenge a charge you did not authorize by disputing it with your card issuer.
One quick point of confusion to clear up: salo.health has no connection to Salo Health Strategies, the Washington, D.C. healthcare consulting firm at salohealth.com founded by former Medicaid official Matt Salo.2AHIP. Matt Salo The charge on your statement is from the supplement company.
Why the Charge Keeps Coming Back
Salo sells the GLP-1 Booster as a one-time purchase or through a discounted “Subscribe & Save” plan. Reported bundle pricing in late 2025 was roughly $47.99 for a 30-day supply, about $34.99 per bottle for 90 days, and around $25.99 per bottle for 180 days, with free shipping.3Salo Health. Subscribe and Save Bundles
Under Salo’s terms and conditions, effective January 4, 2025, subscriptions renew automatically unless you cancel at least 48 hours before the next renewal date. The company advertises “Cancel Anytime” on its bundle page, but the terms also state that any discounts you received during the subscription may be revoked if you cancel early.4Salo Health. Terms and Conditions
How To Cancel Before the Next Renewal
Salo’s published terms do not describe a self-service cancellation portal. The company lists two contact channels:
- Email: hello@salo.health
- Phone: +1 (484) 263-5085
The 48-hour window is the part that matters. A cancellation request has to reach Salo two full days before your renewal date, or the next charge will go through. If you are not sure when your next renewal falls, contact the company as soon as possible and ask for written confirmation that the subscription has been canceled.4Salo Health. Terms and Conditions
Whether You Can Get a Refund
Salo’s refund policy is narrower than many customers expect. Refunds are available only for unopened products returned within 20 days, and a $9 return shipping fee is deducted from the refund. Defective items are covered by a 14-day limited warranty. Refunds are processed to the original payment method within 10 to 30 business days. To start a return, email hello@salo.health or call +1 (484) 263-5085 and ask for a return label.5Salo Health. Terms and Conditions – Refund Policy
Because the bottle has to be unopened, a customer who has already used any of the product generally will not qualify under Salo’s own policy. That is why stopping the next shipment before it leaves matters more than trying to return one after it arrives.
Disputing the Charge With Your Card Issuer
If Salo will not resolve the issue, or if you believe the charge was unauthorized in the first place, federal law gives you a separate path. Under the Fair Credit Billing Act, you can dispute a billing error, including an unauthorized charge or a charge for goods you never received, by sending written notice to your credit card issuer within 60 days of the statement date on which the charge first appeared.6FTC. Using Credit Cards and Disputing Charges
Send the notice to the issuer’s billing-inquiry address, not the payment address. Include your name, account number, the amount and date of the charge, and why you believe it is an error. Certified mail with a return receipt creates a paper trail. Once the issuer receives the letter, it has 30 days to acknowledge it and up to 90 days to complete the investigation. You may withhold payment on the disputed amount during that time without being reported as delinquent, and federal law caps your liability for unauthorized charges at $50.6FTC. Using Credit Cards and Disputing Charges
If you disagree with the outcome, you can escalate by filing a complaint with the Consumer Financial Protection Bureau.7CFPB. How Do I Dispute a Charge on My Credit Card Bill You can also file complaints with the FTC and with your state attorney general’s consumer protection division if you believe the subscription enrollment or cancellation process was deceptive.