A “ROKU FOR PEACOCK TV LLC” charge on your bank or card statement is a Peacock subscription that was signed up for through a Roku device, with Roku collecting the payment on Peacock’s behalf. The amount will fall somewhere between $7.99 and $16.99 a month, depending on the Peacock tier, plus any applicable sales tax. Because Roku is the biller, you manage, cancel, or dispute the charge through your Roku account rather than through Peacock.
Why Roku Is Billing You for Peacock
When a streaming service is added through a Roku device, Roku processes the payment instead of the streaming company. The bank statement reflects that by showing the charge as “Roku,” “Roku for ____,” or “The Roku Channel” rather than the streaming service’s own name.1Roku Support. If There’s a Charge You Don’t Recognize on Your Roku Account The money reaches Peacock, but Roku controls the billing schedule and the cancellation.
That matters for one practical reason: you won’t find this subscription inside your Peacock account settings. It lives at my.roku.com.1Roku Support. If There’s a Charge You Don’t Recognize on Your Roku Account
Matching the Dollar Amount to a Peacock Plan
Peacock currently sells three tiers, all of which can be billed through Roku:
- Select: $7.99 per month or $79.99 per year, a newer tier Peacock has been testing with a smaller content library.2Peacock. Select Tier
- Premium: $10.99 per month or $109.99 per year, the standard plan with ads.3Peacock. How Much Does a Peacock Subscription Cost
- Premium Plus: $16.99 per month or $169.99 per year, with most ads removed and live streaming of local NBC stations.3Peacock. How Much Does a Peacock Subscription Cost
Sales tax may be added depending on your state or locality, so the charge can run a little above the sticker price. If the number on your statement still doesn’t match any tier, check whether an annual plan is billing once as a larger single charge, or whether a price change has taken effect since you first signed up.
You may also see a temporary $1.00 hold from Roku. That is not a real charge. Roku uses it to confirm the payment method is valid, and the hold falls off automatically.1Roku Support. If There’s a Charge You Don’t Recognize on Your Roku Account
Why the Charge Caught You by Surprise
The most common cause is a free trial that rolled into a paid subscription. Streaming trials on Roku convert to recurring paid subscriptions when the trial window closes, and avoiding the charge requires turning off auto-renew before the last day of the trial.1Roku Support. If There’s a Charge You Don’t Recognize on Your Roku Account Most people sign up, forget the deadline, and discover the charge a billing cycle or two later.
The second common cause is someone else with access to the remote. Anyone physically using a Roku device can subscribe to a service with the payment method already stored on the account.1Roku Support. If There’s a Charge You Don’t Recognize on Your Roku Account Roku recommends setting a PIN to block future unauthorized purchases. It is also worth checking whether you have more than one Roku device or account under different email addresses; the subscription may be tied to one you had forgotten about.
How to Cancel It
From the Roku device: highlight the Peacock app on the home screen, press the star (*) button on the remote, select Manage subscription, then select Turn off auto-renew.4Roku. Manage or Cancel Subscriptions on Roku
From a computer or phone: go to my.roku.com/subscriptions, sign in, open the Peacock subscription under Active subscriptions, select Manage subscription, then Turn off auto-renew.4Roku. Manage or Cancel Subscriptions on Roku
A detail that trips people up: the button says “Turn off auto-renew,” not “Cancel subscription.” Turning off auto-renew is the cancellation. Billing stops when the current paid period ends, and access continues until that date.
Getting the Money Back
Roku’s written refund policy is strict. Content and subscriptions purchased through Roku are prepaid, final, and non-refundable, and no partial-term refunds are provided.5Roku. Roku Content and Subscription Refund Policy Canceling preserves your access through the end of the cycle you have already paid for, but no money is returned for the unused portion.
Roku Support representatives sometimes make exceptions for accidental purchases or trials that auto-renewed, so it is reasonable to ask. The policy itself gives Roku no obligation to agree.
Disputing a Credit Card Charge
If the charge was unauthorized or a genuine billing error, the Fair Credit Billing Act lets you dispute it directly with your card issuer. Send a written dispute to the billing-inquiries address your issuer designates (not the payment address) within 60 days of the statement containing the charge, and include your name, account number, and a description of the problem. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. During the investigation you can withhold payment on the disputed amount, and the issuer cannot report you as delinquent or pursue collection on that charge.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Disputing a Debit Card Charge
For debit cards, the Electronic Fund Transfer Act controls. Reporting an unauthorized charge within two business days of discovering it caps your liability at $50. After two business days, liability can rise to $500. If you do not report the problem within 60 days of receiving the statement showing it, you can be held responsible for the full amount of any further unauthorized transfers that happen after that window closes.7Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
Note the word “unauthorized.” These protections cover situations where your payment information was used without your knowledge or consent. A subscription that you (or a family member you share the device with) intentionally started and then forgot about is not legally unauthorized, even if it feels that way when the charge appears.
Keeping It From Happening Again
Set a Roku PIN. It requires a four-digit code before any purchase or new subscription, and you can turn it on through your Roku device settings or at my.roku.com. In a household where more than one person uses the remote, this single step prevents most surprise charges.
Cancel free trials the same day you start them. You still get the full trial window, and auto-renew is already off when the trial ends. Leaving it for the last day is how the missed-deadline charges happen.
The FTC’s click-to-cancel rule, finalized in late 2024, requires companies to make canceling a subscription as easy as signing up, to disclose material terms clearly before taking billing information, and to offer a simple cancellation mechanism.8Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions If a cancellation process feels deliberately obstructive, or forces a phone call after an online signup, the FTC accepts reports.