A Rogue Fitness charge on a credit card is a payment to the Columbus, Ohio equipment retailer, and it almost always traces to one of four things: an order for gear, a monthly training subscription, a one-cent verification hold when a card was saved to an account, or a pending authorization from a checkout that failed. Which one it is determines what to do next.
Figuring Out What the Charge Is
An Equipment or Accessory Order
Rogue sells everything from $15 jump ropes to rack systems above $4,000, and a completed order posts as the full total including shipping. The descriptor on the statement typically reads “Rogue Fitness” or a close variation. Payments run through Authorize.net.1Rogue Fitness. Checkout FAQ
A Recurring Training Subscription
Rogue also sells more than a dozen digital training subscriptions that bill monthly, ranging from about $15 to $40. Examples include Rogue Move at $15/month, CrossFit Linchpin at $18/month, PRVN Compete at $39.99/month, and HWPO Flagship 2.0 at $40/month.2Rogue Fitness. Iron Game Programming Subscriptions Several start with a free trial. Rogue Move, for instance, has a seven-day trial, and automatic billing begins on the eighth day unless the user cancels first.3Rogue Fitness. Rogue Move Subscription A forgotten trial is one of the most common reasons a monthly Rogue charge appears out of the blue.
A One-Cent Verification Hold
When a new card is added to a Rogue account, the company places a temporary $0.01 hold to confirm the card is valid. Rogue’s checkout FAQ calls this “not a permanent charge,” and it drops off the statement on its own.1Rogue Fitness. Checkout FAQ
A Pending Charge From a Failed Checkout
If a checkout fails because of a billing-address mismatch or a bank security flag, a pending charge can still show up. Rogue says these are authorization holds placed by the customer’s bank, not real charges, and they clear within three to five business days.4Rogue Fitness. Having Trouble Checking Out – Error Processing Payment
Canceling a Rogue Subscription
To stop the recurring charge, log in at roguefitness.com, open “My Account,” and find the subscription under “Iron Game Programming.” Rogue says subscriptions can be canceled at any time. Access continues through the end of the current billing cycle, and the card is not charged again after that.5Rogue Fitness. Rogue Move Subscription The charge already on the statement is not refunded by canceling; it prevents the next one.
Getting a Refund on a Product
Rogue accepts returns and exchanges on physical products within 30 days of delivery, as long as the item is unused and in its original packaging. Some categories are final sale and cannot be returned: custom Zeus items, made-to-order items, closeout and Boneyard items, Rx Jump Ropes, face coverings, and gift cards.6Rogue Fitness. Return Policies
A few things to know before shipping something back:
- Customers in the contiguous 48 states pay return shipping on most items. Customers outside the lower 48 pay shipping both ways.
- The original shipping fee is not refunded.
- Shoes returned without the original box, or with a shipping label stuck directly to the shoe box, are subject to a $10 fee.6Rogue Fitness. Return Policies
- Rogue takes three to five business days to process a return, and the card issuer may need up to three additional business days to post the credit.7Rogue Fitness. Contact Us
An order can be canceled only before it enters the “Processing” stage, and the whole order must be canceled at once. Individual items cannot be removed. Once processing has started, the only route is to accept delivery and then return.8Rogue Fitness. Return Policies
When the Charge Says Affirm or PayPal
Rogue offers Affirm financing on orders of $250 or more and PayPal Credit on purchases of $99 or more.9Rogue Fitness. Rogue Financing These charges show up under the lender’s name, so a line item reading “Affirm” or “PayPal” on a statement may still be a Rogue purchase billed in installments.
Affirm handles disputes on its own track. The company’s guidance is to contact the merchant first; if that goes nowhere, log in at affirm.com and open a dispute from the payment plan’s details page. Affirm says it decides within 60 days, and the loan is paused during the investigation with no collections and no negative credit reporting. Its support line is (855) 423-3729.10Affirm. Dispute a Purchase11Affirm. Report a Problem or File a Dispute
Contacting Rogue Before You Dispute
Before going to the card issuer, contact Rogue directly. The company can be reached at (614) 358-6190, through the live chat on its website, or through the online contact form.12Rogue Fitness. Checkout FAQ Most billing questions, especially subscription and trial charges, get sorted out this way faster than through a chargeback.
Disputing the Charge With Your Card Issuer
If Rogue cannot resolve the problem or the charge is genuinely unauthorized, the Fair Credit Billing Act gives cardholders the right to dispute it. The written dispute must reach the card issuer within 60 days of the date the statement containing the charge was sent.13FTC. Using Credit Cards and Disputing Charges Send the letter to the issuer’s billing-inquiry address, not the payment address. Include the account number, the date and amount of the disputed charge, and the reason it is wrong. Certified mail creates a paper trail.14FTC. Disputing Credit Card Charges
Once the issuer has the written dispute, it has 30 days to acknowledge it and generally must resolve the matter within 90 days. The cardholder does not have to pay the disputed amount while the investigation is open, and the issuer cannot report the account as delinquent over that charge. Federal law caps a consumer’s liability for unauthorized credit card charges at $50.13FTC. Using Credit Cards and Disputing Charges If the outcome is unsatisfactory, a complaint can be filed with the Consumer Financial Protection Bureau.15CFPB. How Do I Dispute a Charge on My Credit Card Bill