A RejuvaKnee charge on your card or bank statement is a billing entry from RejuvaCare, the company that sells the RejuvaKnee knee massager online. It may be a one-time purchase, but it is often a recurring $42.95 monthly fee for an “All-Access Membership” tied to the order, and hundreds of buyers say they were enrolled without realizing it.1BBB. RejuvaCare LLC BBB Business Profile You can cancel the membership directly with the company and, if that fails, dispute the charge with your card issuer under federal law.
What the Charge Represents
Statements typically show the charge as “RejuvaKnee” or “RejuvaCare.” Two things get billed under those descriptors. The first is the product itself, sold through myrejuvaknee.com and therejuvaknee.com. One-time order totals in consumer complaints range from about $128 to $331, often higher than buyers expected because of upsell pages during checkout.2BBB. RejuvaCare LLC BBB Complaints
The second is the recurring one. RejuvaCare’s payment policy describes an optional subscription that bills roughly every 28 days at $42.95 plus taxes and shipping.3MyRejuvaKnee. Payment Policy In responses to complaints, the company characterizes it as a “complimentary 14-day free trial” bundled with the product that automatically renews at $42.95 unless canceled before the trial ends. Many buyers say they never saw or understood those terms during checkout.2BBB. RejuvaCare LLC BBB Complaints
The Better Business Bureau’s profile for RejuvaCare carries a “Pattern of Complaints” alert. As of mid-2026 the company had accumulated 388 complaints in three years, with 241 classified as billing issues. RejuvaCare is not BBB-accredited.1BBB. RejuvaCare LLC BBB Business Profile
How to Cancel the Membership
According to RejuvaCare, a subscription can be canceled any time, so long as the request arrives at least 24 hours before the next billing cycle. The listed methods are an online account portal, a cancellation form on the website, email to support@myrejuvaknee.com, or phone at (+1) 856-460-1863.3MyRejuvaKnee. Payment Policy A second customer-service number that appears in BBB responses is (+1) 302-261-9613.2BBB. RejuvaCare LLC BBB Complaints
Buyers have reported that cancellation links did not work or were described by customer service as “not valid,” and that attempts to cancel shortly after ordering were met with claims the shipment had already been processed.2BBB. RejuvaCare LLC BBB Complaints Calling is the more reliable route. Note the date, time, the representative’s name, and any confirmation number, and follow up in writing to the support email so you have a paper trail if you later need to dispute the charge.
How to Dispute the Charge With Your Card Issuer
If the company will not cancel or refund, federal law gives credit-card users a formal dispute right. Under the Fair Credit Billing Act, you must send a written billing-error notice to the card issuer’s billing-inquiry address within 60 days of the statement date on which the charge first appeared.4FTC. Using Credit Cards and Disputing Charges The letter should include your account number, a description of the charge you are disputing, and copies of anything that supports your case, such as cancellation confirmations or emails with the company.
Once the issuer receives your notice, it must acknowledge the dispute within 30 days and resolve it within 90 days.5CFPB. How Do I Dispute a Charge on My Credit Card Bill While it investigates, you do not have to pay the disputed amount (undisputed portions of the bill still have to be paid), and the issuer cannot report you as delinquent or send that amount to collections.4FTC. Using Credit Cards and Disputing Charges
If the charge is unauthorized rather than merely disputed, federal law caps your liability at $50, and if only the card number was used (not the physical card), liability drops to zero. Many issuers voluntarily apply zero liability to all unauthorized transactions.6FDIC. FDIC Consumer News Debit-card charges are governed by a different law and different timelines, so if the charge hit a bank account rather than a credit card, ask your bank about its specific dispute procedure.
Returning the Device
Both RejuvaKnee sites advertise a 90-day money-back guarantee, but the written policy is narrower than the marketing suggests. The refund and returns page on therejuvaknee.com says refunds are “generally only provided for products with proof of functional defects,” and change-of-mind returns receive only “special consideration” in exceptional cases. Items must be in original packaging, the buyer pays return shipping, and original shipping costs are deducted from any refund. Outright order cancellation is only available within 60 minutes of placing the order.7TheRejuvaKnee. Refund and Returns Policy
Refunds, when granted, have sometimes arrived as partial credits and have taken seven to twelve business days to appear, according to consumer accounts.2BBB. RejuvaCare LLC BBB Complaints
Where to Report the Charge
If you believe the charge was deceptive, you can report the company to the Federal Trade Commission at ReportFraud.ftc.gov, and file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.8FTC. What To Do if You Were Scammed Neither agency resolves individual charges, but both use complaint data to spot patterns and build enforcement cases. A BBB complaint at bbb.org is a separate channel and has, in past cases, prompted the company to issue refunds.2BBB. RejuvaCare LLC BBB Complaints