A Reface AI charge on your bank or card statement is a subscription fee from Reface, a face-swapping and photo-editing app billed by its parent company, NeoCortext, Inc. The charge almost always traces back to a free trial or sign-up that auto-renewed into a paid plan. To stop it, cancel the subscription through the store where you originally signed up, then request a refund from that same channel. If both fail, dispute the charge with your card issuer.
Why the Charge Shows Up
Reface runs on a freemium model. The basics are free, but a “PRO” subscription unlocks faster processing, custom uploads, and removal of ads and watermarks.1Apple App Store. Reface: Face Edit AI Photo App – Reviews Weekly plans run from $2.49 to $6.99, the monthly plan is $12.99, and annual plans are $24.99 or $39.99.2Sensor Tower. Reface App Overview The annual PRO plan includes a three-day free trial, and if you don’t cancel at least 24 hours before it ends, it converts to a paid subscription automatically.3Reface. Terms History
On a statement, the entry may read “Reface,” “NeoCortext,” or “Neocortex, Inc.” depending on your payment method. Users on Apple’s support forums have reported recurring amounts of $19.99 and $7.99, with one person seeing $19.99 charged every five days.4Apple Support Communities. Neocortex Charges Discussion
How To Cancel the Subscription
Deleting the app does not cancel the subscription. The subscription lives with the account you used to sign up, and it will keep billing until you cancel it there.5Reface. FAQ
- On iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Reface, and tap Cancel Subscription.6Reface. Cancel Subscription
- On Android, open the Google Play Store, tap your profile icon, go to Payments and Subscriptions, then Subscriptions, select Reface, and tap Cancel Subscription.6Reface. Cancel Subscription
- If you signed up on the Reface website, open the app in a browser, go to your Profile page, click the Settings icon, log in, select Support, and tap Cancel Subscription.6Reface. Cancel Subscription
One trap worth knowing about: if you signed up through the Reface website, the subscription will not appear in your phone’s subscription settings. You have to cancel through the web account or email hello@reface.ai.4Apple Support Communities. Neocortex Charges Discussion A lot of unexplained charges come down to users searching for the subscription in the wrong place.
How To Get a Refund
Where to request the refund depends on where you were billed, and the windows differ.
Apple App Store
Sign in to reportaproblem.apple.com, choose “Request a refund,” pick a reason, and select the Reface charge from your purchase history.7Apple. Request a Refund for Apps or Content Reface’s FAQ says to submit the request within 48 hours of the charge.5Reface. FAQ Apple usually responds within 24 to 48 hours, and approved refunds return to the original payment method after additional processing time.
Google Play
Request the refund through Google’s refund page. Reface’s FAQ again points to a 48-hour window.5Reface. FAQ For charges you consider unauthorized, Google accepts claims within 120 days for credit, debit, and PayPal transactions, or within 60 days for mobile carrier billing, and typically responds within seven business days.8Google. Report Unauthorized Charges on Google Play
Reface Website Purchases
Web purchases have a longer window. You can request a refund within 30 days of the initial purchase if there has been no significant use of the app since the charge. For a renewal charge, that window drops to 48 hours with no activity since the renewal.5Reface. FAQ Reface’s formal terms state that purchases can be canceled for a full refund within two calendar days of the initial purchase, after which all purchases are final.3Reface. Terms History If you aren’t sure whether you qualify, email your invoice to hello@reface.ai for a case-by-case review.
If the Refund Is Denied: Dispute With Your Card Issuer
Under the Fair Credit Billing Act, you can dispute a billing error by sending a written notice to your card issuer’s billing inquiry address within 60 days of the statement that first contained the charge. The notice should include your name, account number, and a description of the disputed charge.9Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute within 30 days and resolve it within 90. While it investigates, you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent. Federal law also caps your liability for unauthorized credit card charges at $50.9Federal Trade Commission. Using Credit Cards and Disputing Charges
Important: canceling or replacing your card does not reliably stop the charges. Many banks participate in automatic billing updater programs that forward new card details to merchants with active recurring charges, so a fresh card number can keep getting billed.4Apple Support Communities. Neocortex Charges Discussion Cancel the subscription itself first, through the steps above, and only then rely on card-level action.