A ReelShort charge on your bank statement is a payment to the short-drama streaming app run by Crazy Maple Studio, and it usually comes from one of two things: a VIP subscription that auto-renewed, or an in-app coin purchase used to unlock episodes. A recurring amount almost always means the subscription. A one-time amount almost always means coins.
What the Charge Covers
ReelShort VIP subscriptions cost $14.99 for the first week (then $19.99 per week), $39.99 per month, or $199.99 per year, and every plan auto-renews. The renewal is processed within 24 hours before the current period ends.1ReelShort. ReelShort Shopping
Coin packs run from $4.99 for 500 coins up to $99.99 for 20,000 coins, with bonus coins on the larger packs.1ReelShort. ReelShort Shopping Coins unlock individual episodes. Prices vary by episode and reviewers report them climbing as a series progresses, from roughly 52 coins to over 90 coins per episode.2Apple App Store. ReelShort App Reviews Unlocking a full series of about 80 episodes can cost $30 to $50 in coins.3Filmustage. Short Drama Apps Compared: ReelShort vs. DramaBox
How the charge appears on your statement depends on where you paid. Google Play purchases usually show a prefix like “GOOGLE*Crazy Maple” or “GOOGLE*ReelShort.”4Google Play Help. Find and Report Unauthorized Google Play Charges Apple purchases produce an email receipt from Apple naming ReelShort. If neither prefix appears, ReelShort likely billed you directly through its own processor, and the merchant name may read “Crazy Maple Studio” or “ReelShort.”
How to Stop Future Charges
Cancellation goes through whoever handles the billing, not necessarily ReelShort itself.
On an iPhone or iPad
Open Settings, tap your Apple ID, then Subscriptions, find ReelShort, and tap Cancel Subscription.5Apple App Store. ReelShort App Store Listing Apple requires cancellation at least 24 hours before the next renewal date. Miss that window and you’ll be charged for another period.
On Android
Open the Google Play Store, tap your profile icon, then Payments & subscriptions, then Subscriptions. Find ReelShort and tap Cancel. If it isn’t listed, check any other Google accounts on the device, including work or family accounts.6Google Play Help. Cancel Subscription on ReelShort
If You Subscribed Directly in the App
Log in, go to the VIP page, and follow the Subscription Management instructions.7ReelShort. ReelShort User Agreement The request must be submitted on or before the day before your next billing date. Canceling on the billing date itself still leaves you charged for the following period.
How to Get the Money Back
ReelShort’s terms say all payments for subscriptions and virtual goods are “final and non-refundable,” with exceptions granted at the company’s sole discretion or for charges made in error.7ReelShort. ReelShort User Agreement You can email reelshort.support@crazymaplestudio.com to ask, but in practice your better routes are the app store and your card issuer.
Through Apple
Go to reportaproblem.apple.com, sign in, choose “Request a refund,” pick a reason, select the ReelShort charge, and submit. Apple usually responds within 24 to 48 hours.8Apple Support. Request a Refund for Apps or Content
Through Google Play
For purchases made in the last 48 hours, use Google Play’s standard refund process. After 48 hours, Google will direct you to contact Crazy Maple Studio.9Google Play Help. Request a Refund on Google Play For unauthorized charges specifically, Google’s unauthorized transactions form covers purchases made in the last 120 days, or 60 days for carrier billing.4Google Play Help. Find and Report Unauthorized Google Play Charges
Through Your Credit Card Issuer
If the merchant and the app store both refuse, and the charge was unauthorized or the service wasn’t delivered as described, dispute it with your card issuer. Under the Fair Credit Billing Act, send a written dispute to your issuer’s billing-inquiry address within 60 days of the statement containing the charge. Include your name, account number, and a description of the error, and send it by certified mail. The issuer must acknowledge your complaint within 30 days and resolve it within 90 days.10Federal Trade Commission. Using Credit Cards and Disputing Charges Federal law caps your liability for unauthorized charges at $50, and many issuers offer zero-liability policies.
The Rules That Back You Up
The Restore Online Shoppers’ Confidence Act (ROSCA) requires any online seller using auto-renewal billing to disclose all material terms before collecting payment information, get the consumer’s express informed consent, and provide a simple way to cancel.11Federal Trade Commission. FTC Negative Option Policy Statement Violations can carry civil penalties of up to $53,088 per violation along with consumer restitution.
The FTC’s “Click-to-Cancel” rule would have required cancellation to be as easy as signing up, but the Eighth Circuit Court of Appeals vacated it on July 8, 2025, in Custom Communications, Inc. v. Federal Trade Commission, finding the FTC had not completed a required cost-benefit analysis.12U.S. Court of Appeals for the Eighth Circuit. Custom Communications Inc. v. FTC, No. 24-3137 As of early 2026, the agency has taken preliminary steps toward a replacement but has not issued one.
State laws fill part of the gap. California’s Automatic Renewal Law, as amended effective July 1, 2025, requires express affirmative consent to auto-renewal terms, an online cancellation method if sign-up was online, and annual reminders with charge details and cancellation instructions. It prohibits businesses from taking steps that “obstruct or delay” immediate cancellation.13California Office of the Attorney General. Consumer Alert: California’s Automatic Renewal Law New York, Massachusetts, Colorado, and Connecticut have enacted or updated similar auto-renewal statutes.
No federal or state enforcement action has been filed against ReelShort or Crazy Maple Studio specifically. If you believe the company’s sign-up flow or cancellation process fell short of ROSCA or your state’s auto-renewal law, that is grounds to raise with your card issuer in a dispute and, if you live in a state with an active statute, with your state attorney general’s office.