PringleSoft Charge: Identify, Stop Recurring, or Dispute

A PringleSoft charge on your credit card is almost always a payment processed through PringleAPI Payments, the payment gateway run by Pringle Technologies Inc. of Pierre, South Dakota. PringleSoft itself did not sell you anything. Some other business — an online store, an app, a nonprofit, a subscription service — used PringleSoft’s system to run the transaction, and its name landed on your statement instead of, or alongside, the merchant’s. To resolve the charge, you first need to figure out which merchant that was.¹

Why the Merchant’s Name Isn’t on the Statement

PringleAPI Payments processes card transactions across websites, mobile apps, in-store terminals, and kiosks for a range of businesses.² When a processor handles the transaction, the descriptor that reaches your bank can carry the processor’s brand rather than the seller’s. That is why an unfamiliar “PringleSoft” line can correspond to a purchase you actually remember making from a store with a completely different name. Merchants listed as using the platform range across construction, manufacturing, and nonprofit sectors, so there is no single type of business to look for.¹

How to Figure Out What You Actually Paid For

Start with the numbers on your own statement. Match the exact amount and date against recent email receipts, order confirmations, and app purchases. Even when the name is unfamiliar, the dollar figure and timing usually point to the right transaction.

Ask anyone else on the card. A spouse, family member, or employee with access may have placed an order through a site that runs on PringleSoft’s gateway.

If nothing lines up, contact PringleSoft. Pringle Technologies Inc. can be reached at info@pringlesoft.com or (605) 220-5955, with phones open Monday 9 a.m. to 4 p.m. and Tuesday through Friday 9 a.m. to 5 p.m. Central Time.³ The company can tell you which merchant ran the transaction.

Stopping a Recurring PringleSoft Charge

If the charge repeats every month, it is coming from a subscription with the underlying merchant, and cancellation has to go through that merchant rather than through PringleSoft. Once you know who the seller is, use their cancellation process.

Refunds are limited. PringleSoft’s published policy treats digital products and services as generally non-returnable after purchase, and the company does not publish separate cancellation procedures for subscriptions billed through its platform.⁴ If the merchant is unresponsive or you cannot identify it at all, call PringleSoft to get the billing relationship on record. As a last resort, ask your card issuer to block future charges from that merchant; most banks will want to see that you tried to resolve it directly first.

Disputing a Charge You Did Not Authorize

If you have investigated and the charge still looks unauthorized, the Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50, and many issuers go further with zero-liability fraud protection.⁵

To file the dispute, write to your card issuer at the address designated for billing inquiries, which is not the same as the payment address. The letter has to arrive within 60 days of the statement date on which the charge first appeared.⁵ Include your account number, the transaction date and amount, and why you believe the charge is wrong. Certified mail with a return receipt gives you proof of filing.

The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. You do not have to pay the disputed amount while the investigation runs, though the rest of your balance is still due.⁵

If the charge looks like part of a bigger pattern of identity theft, the FTC directs consumers to IdentityTheft.gov to report it and get a personalized recovery plan.⁵

1
PringleSoft. PringleSoft Homepage
2
PringleSoft. PringleAPI Payments
3
PringleSoft. Contact Us
4
PringleSoft. Refund Policy
5
Federal Trade Commission. Using Credit Cards and Disputing Charges