Princess Price Guarantee Claim Form: Filing Steps and Deadline

To file a Princess price guarantee claim form, open the Qualtrics form linked from the Better Than Best Price Guarantee page at princess.com/plan/best-price-guarantee, enter your booking number and personal details exactly as they appear on your reservation, input the lower fare you found on Princess.com, and upload a timestamped screenshot of that fare. The form has to be submitted before your final payment date. Approved claims are paid as onboard credit worth 120% of the fare difference.¹

Gather These Before You Open the Form

Having everything ready keeps the submission clean and reduces the risk of a review flag or denial.

Your booking number: the six-character alphanumeric code from your confirmation email or the “Manage Booking” portal on Princess.com.
Your name exactly as it appears on the reservation.
The exact dollar amount of the lower fare shown on Princess.com, including taxes and fees, so the difference can be calculated accurately.
A screenshot of the lower fare on Princess.com showing the ship name, sail date, stateroom category, and total price. The date and time should be visible in the image; the browser address bar and the system clock in the corner will do it.¹

The screenshot carries the claim. Fares on Princess.com fluctuate, and the price you spotted may already be gone by the time a reviewer looks. A clear, timestamped image locks in proof that the lower fare existed when you saw it.

Where to Find the Form

The claim form is hosted on a Qualtrics survey portal at princess.qualtrics.com, reachable through the link on the Better Than Best Price Guarantee page at princess.com/plan/best-price-guarantee.¹ If that page is hard to find, log in to your account on Princess.com, go to the “Already Booked” or customer-support section, and look for the Best Price Guarantee link there.

Filling Out the Form

The form asks for your personal identification and reservation information first. Match your name and booking number to the invoice exactly. A misspelled name or a transposed character in the booking code can flag the submission for manual review or cause a denial.

Next, enter the details of the lower fare: the dollar amount per person and the specifics of the sailing (ship, sail date, stateroom category). Use the upload field to attach your screenshot as evidence.

Before you submit, read the entire form back. After you hit submit, you should see an on-screen confirmation. Save that page or any automated email receipt. It’s your proof that the claim was filed before your final payment date, which matters if there’s any dispute later.

File Before Your Final Payment Date

The claim must be submitted before final payment. Once you’ve made final payment, the guarantee no longer applies.¹

Final payment deadlines vary by itinerary length and destination and typically fall 60 to 90 days before your sail date. Your exact date is on your booking confirmation. Don’t wait until the last moment; leave Princess enough time to process the claim before the cutoff.

What Counts as a Qualifying Fare

The lower fare has to be for the identical cruise you booked: same ship, same sail date, same stateroom category, shown on Princess.com and publicly available at the time you capture it.² A few things do not qualify:

Restricted-access fares such as loyalty-tier discounts, military pricing, senior programs, or travel-agent-only promotions.
Bundled packages that include airfare, hotel stays, or other non-cruise components.
Fares listed on a third-party travel agency or online aggregator rather than on Princess.com itself.¹

After You Submit

Princess reviews the claim to verify that the lower fare meets the program’s requirements. Official processing times are not published in the terms and conditions, but passenger reports suggest responses can arrive in as few as two business days. Straightforward claims with a screenshot that clearly matches the booking details tend to turn around quickly.

Approved claims are paid as non-refundable onboard credit worth 120% of the fare difference. The credit shows up in your booking details on Princess.com or in a confirmation email. It can only be spent onboard (specialty dining, spa, shore excursions, drinks) and cannot be refunded to your card or applied to the cruise fare.²

The most common reasons a claim is denied are a mismatch between the fare and your booking (different stateroom category or different sailing), a fare that wasn’t publicly available, or a submission received after the final payment date. To ask about a denial or get help with a new submission, call Princess Cruises at 1-800-774-6237.

Shore Excursion Claims Use a Different Program

If your price drop is on a shore excursion rather than a cruise fare, this form isn’t the right one. Princess runs a separate program for shore excursions that pays 110% of the difference as non-refundable onboard credit and does allow comparisons against third-party providers.³

1
Princess Cruises. Better Than Best Price Guarantee – Terms and Conditions
2
PR Newswire. Princess Cruises Launches Cruise Industry’s Best Price Guarantee on 2025 and 2026 Cruises
3
PR Newswire. Princess Cruises Introduces Best Price Guarantee on Shore Excursions