A Pluto Slides charge on your bank or credit card statement comes from the online retailer at plutoslides.com. If you don’t recognize it, contact the merchant first; if that doesn’t resolve things, dispute the charge with your bank or card issuer under the rules that apply to your card type.
Who Pluto Slides Is
Pluto Slides runs its own e-commerce site at plutoslides.com and processes payments under that name. Support is reachable at support@plutoslides.com or (844) 475-2870.
Some online articles link the charge to Scribd or SlideShare. That’s incorrect. Scribd’s own help center states that “Scribd, Inc.” is the name that appears on statements for its subscriptions, and SlideShare access bundled with a Scribd subscription bills under Scribd, not Pluto Slides. If your statement says Pluto Slides, the transaction went through Pluto Slides.
Check a Few Things Before Calling It Fraud
Search your email for a receipt or order confirmation from Pluto Slides. Match the exact dollar amount and date on your statement against anything you or someone in your household may have bought. A charge can post days after the order, which makes the timing feel off. Recurring billing from a subscription you signed up for months ago is another common culprit.
If nothing matches and no one you share the card with recognizes it, treat it as unauthorized and move on to the merchant.
How to Contact Pluto Slides
The fastest fix is usually going straight to the merchant. Before you reach out, have the transaction date, the exact dollar amount, and the last four digits of the card that was charged.
- Email: support@plutoslides.com
- Phone: (844) 475-2870
Ask the representative to confirm what product or service the charge covers and whether the purchase is tied to your name or card number. If the charge is legitimate but you don’t want it, ask them to cancel any recurring billing and refund the most recent charge.
Disputing the Charge With Your Bank
If the merchant won’t resolve it or you can’t reach anyone, your bank or card issuer is next. Your rights and the process depend on whether you paid with a debit card or a credit card.
Debit Card Charges
Debit card transactions fall under the Electronic Fund Transfer Act and Regulation E. You have 60 days from the date your bank sends the statement showing the charge to report it as an error. Report an unauthorized charge within two business days of discovering it and your maximum liability is $50. Wait longer than two business days but still notify the bank within 60 days, and your exposure can rise to $500. Miss the 60-day window and you could be liable for the full amount of any later unauthorized transfers the bank can show timely notice would have prevented.1Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
Call your bank’s customer service line or file the dispute through the banking app. The bank has to acknowledge the claim and follow set timeframes to investigate and resolve it, and it typically issues provisional credit while the investigation runs.2Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
Credit Card Charges
Credit card billing errors are covered by the Fair Credit Billing Act and Regulation Z. You also have 60 days from the date the issuer sent the statement, but the notice has to be in writing and sent to the address the issuer designates for billing disputes, not the regular payment address. Include your name and account number, identify the charge you believe is wrong, and explain why.3eCFR. 12 CFR 1026.13 – Billing Error Resolution
After the issuer gets your notice, it has 30 days to acknowledge receipt and up to two billing cycles, but no more than 90 days, to resolve the dispute. While it investigates, the issuer cannot try to collect the disputed amount or report it as delinquent. If it agrees there was a billing error, it has to correct your account and credit back any related finance charges. If it disagrees, it must explain why in writing and provide documentation on request.4Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
Stopping Future Charges
If the charge came from a recurring subscription, canceling once may not be the end of it. Set a calendar reminder for one billing cycle later and check your statement then; cancellations sometimes fail to process, and merchants occasionally bill again due to processing delays.
Turn on transaction alerts in your bank’s app so you’re notified when a charge posts. Many banks also let you lock a debit card from the app, which blocks new transactions while you sort out a suspicious one.