A Peruvian Connection charge on a credit card statement is a purchase from Peruvian Connection, a luxury retailer that sells apparel, accessories, jewelry, and home goods online, through catalogs, and in physical stores. The amount reflects a single order, not a recurring subscription, because the company does not run any auto-billing or membership program. The total on your statement can include merchandise, shipping, and sales tax, which is why it may be larger than the price you remember seeing on a product page.1Peruvian Connection. Peruvian Connection Homepage
The retailer specializes in items made from alpaca fiber and Peruvian Pima cotton, along with original textile prints and artisan-made knitwear. Because prices sit well above fast-fashion levels, a single order can easily produce a charge of several hundred dollars.1Peruvian Connection. Peruvian Connection Homepage
Why the Total May Be Higher Than the Sticker Price
U.S. shipping is tiered by order value. Orders under $50 carry a $7.95 fee, the charge scales up through several brackets, and orders of $350 or more ship free. Expedited service adds a surcharge on top of the standard rate.2Peruvian Connection. Shipping Policy
Sales tax is collected on orders shipped to 45 U.S. states and Washington, D.C. It’s applied at checkout as part of the order total and itemized on the packing slip and shipment confirmation email, which can catch shoppers off guard if they didn’t notice it before completing the purchase.3Peruvian Connection. Shipping and Sales Taxes
Why a Charge Might Look Unfamiliar
A few scenarios explain most surprise charges from this retailer:
- Someone else in the household used the same card to place an order.
- A duplicate order went through. In a 2025–2026 Better Business Bureau complaint, a customer reported being charged twice for the same item; Peruvian Connection confirmed the duplication and issued a credit of $402.95.4Better Business Bureau. Peruvian Connection LLC Complaints
- The card was charged for an item later identified as out of stock.5REVIEWS.io. Peruvian Connection Reviews
- A returned item is still showing on the statement because the refund hasn’t posted yet. Between 2023 and early 2026, multiple customers reported waiting months for refunds, with the company citing software upgrades and system glitches.4Better Business Bureau. Peruvian Connection LLC Complaints
Canceling Before the Order Ships
Peruvian Connection does not charge the card until an item ships, so canceling in time should prevent a charge from posting. The company’s terms allow cancellation any time before shipment through customer service.6Peruvian Connection. Terms of Service The returns page notes there is only a “short window” to cancel before processing begins, so acting quickly matters.7Peruvian Connection. Returns and Exchanges
Returning an Item and Getting a Refund
Once the order has shipped and the charge has posted, the refund path depends on timing:
- Within 30 days: unworn, unwashed items with tags attached qualify for a full refund to the original payment method.
- 31 to 90 days: items are eligible for merchandise credit at the current selling price, not a refund to the card.
- After 90 days: returns are not accepted, and the company ships the item back.
Original shipping charges are not refunded, and the customer pays for return shipping. Returns can be started at returns.peruvianconnection.com or by contacting customer service at 1-800-221-8520 (Monday through Friday, 8 a.m. to 5 p.m. CST) or sales@peruvianconnection.com. Processing takes up to three weeks after the return is received.8Peruvian Connection. Returns and Exchanges Items marked “final sale” cannot be returned or exchanged.9Peruvian Connection. Returns and Exchanges
Disputing the Charge With Your Card Issuer
If a refund is owed but hasn’t arrived after a reasonable wait, or if the charge appears genuinely unauthorized, you can dispute it directly with your credit card issuer. At least one verified customer reviewer recommended this route after extended refund delays from the company.5REVIEWS.io. Peruvian Connection Reviews
What the Complaint Record Shows
Peruvian Connection holds an A+ rating and BBB accreditation, with 10 total complaints filed in the last three years. Only one is formally categorized as a billing issue; the rest fall under product, order, or service complaints.10Better Business Bureau. Peruvian Connection LLC BBB Profile On REVIEWS.io, the aggregate rating is 1.6 out of 5 stars, with recurring themes of slow refund processing, charges for unavailable merchandise, and difficulty completing international returns.5REVIEWS.io. Peruvian Connection Reviews The most frequent billing-related frustration across both platforms is not an unauthorized charge but a legitimate refund that takes far longer than expected, with some customers reporting waits of four months or more.4Better Business Bureau. Peruvian Connection LLC Complaints