To set up a Pennymac third party authorization, send the servicer a signed written request that includes four items: the authorized person’s full name, how long the authorization should last, your loan number, and your handwritten signature with the date. Upload it as a Secure Message through the Message Center in your online account, and Pennymac processes it within two to three business days.1Pennymac. How Do I Authorize Someone Else to Discuss My Loan Information?
Once it’s active, the person you name can call Pennymac to discuss payment history, request payoff quotes, and explore loss mitigation options like modifications or short sales. They cannot change loan terms, transfer ownership, or sign new debt on your behalf. Typical authorized parties are a spouse who isn’t on the loan, an attorney, a HUD-approved housing counselor, or a real estate agent handling a sale.
The Four Items Your Request Must Include
Pennymac checks for four specific pieces of information on the signed request:1Pennymac. How Do I Authorize Someone Else to Discuss My Loan Information?
- The full name of the person you’re authorizing.
- How long the authorization should last. Pennymac offers three common options: the life of the loan, six months, or a specific end date you pick.
- Your full Pennymac loan number, which appears on your monthly statement, in your online account, and on any letter from Pennymac.
- Your handwritten signature and the date you signed. Typed names and electronic signature platforms don’t satisfy this requirement.
You can write the request on plain paper or use a pre-formatted form if one is available through your account portal. If a co-borrower is on the loan, both of you should sign. The servicer needs consent from everyone on the note before releasing account details, and a missing co-borrower signature is a common cause of delay.
How to Send It to Pennymac
Scan or photograph the signed request and upload it through the Message Center in your online account as a Secure Message. This is the fastest option and leaves you with a digital record of the submission. Log in at pennymac.com, open the Message Center, attach the file, and send.1Pennymac. How Do I Authorize Someone Else to Discuss My Loan Information?
Pennymac has historically accepted authorization documents by mail at P.O. Box 514387, Los Angeles, CA 90051-4387. Mail adds transit time on top of the review window, so plan for that if you’re working against a deadline. Confirm the current address by calling Pennymac’s servicing line at (866) 549-3583 before sending anything, since contact details can change.
Processing Time and Confirming It Went Through
Pennymac verifies the request and updates your account within two to three business days after receiving it.1Pennymac. How Do I Authorize Someone Else to Discuss My Loan Information? During that window, the servicing team checks your signature and matches the loan number to your account.
After a few business days, check the Message Center for a confirmation or call Pennymac to verify the authorization is on file. Having your authorized representative place a short test call is another practical way to confirm access. If the request comes back rejected, the usual culprits are a missing or illegible signature, an incorrect loan number, or no stated duration. Fix the issue and resubmit through the same channel.
Picking a Duration and Ending It Early
The duration controls how long the third party keeps access. Life of the loan fits a spouse or long-term advisor who will need ongoing visibility. Six months covers short-term situations like a home sale or a temporary hardship with a housing counselor. A specific end date gives you the tightest control.1Pennymac. How Do I Authorize Someone Else to Discuss My Loan Information?
If circumstances change and you want to revoke access before the end date, send a written revocation through the same channels. Include your loan number, the name of the person whose access you’re ending, and your signed, dated statement revoking the authorization. You can also call the servicing line at (866) 549-3583 to ask about the specific steps they require, since revocation may involve a written follow-up.
When a Third Party Authorization Isn’t the Right Tool
A third party authorization assumes you, the borrower, are able to sign it. Two situations fall outside that.
If the property has transferred through inheritance, divorce, or a trust, the new owner needs to be recognized as a Successor in Interest instead. That’s a separate process with heavier documentation, including proof of the triggering event, a recorded deed or probate documents, and photo ID.2PennyMac Financial Services. How Do I Become a Successor in Interest An authorization signed by a borrower who has died cannot be used; the successor path is the only route in that case.
If the borrower is alive but incapacitated or otherwise unable to sign, a valid Power of Attorney may allow an agent to act. Pennymac’s correspondent lending guidelines say the POA should reflect a familial, personal, or fiduciary relationship with the borrower and must be signed, dated, and notarized; a durable POA is the most useful type for ongoing mortgage matters.3Pennymac Correspondent Group. Power of Attorney Servicing requirements can differ from those correspondent guidelines, so call (866) 549-3583 before submitting a POA to confirm what the servicing team needs.