A ProFlowers charge on your PayPal account is almost always one of two things: a flower or gift order someone in your household placed through ProFlowers using PayPal, or a recurring bill from a ProPerks membership that ProFlowers is drawing through an automatic payment agreement you set up with PayPal. Both can be identified inside your PayPal settings, and both can be stopped or disputed from there.
The charge may show up under “ProFlowers” or under variations tied to the parent brand “FTD.” Before assuming fraud, check whether a partner, family member, or roommate ordered flowers as a gift. Deliveries go to the recipient, not the payer, so the person seeing the charge often isn’t the person who received the arrangement.
Why a Recurring ProFlowers Charge Appears
ProFlowers sells a ProPerks membership for $39.99 per year that includes free standard delivery on all orders for one year. When you agree to that at checkout, PayPal stores it as an “automatic payment” — a standing agreement that lets the merchant bill your account on a set schedule without asking you to approve each charge.1PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
To see whether one exists, log into PayPal on the web, open Settings, then Payments, then “Subscriptions and saved businesses” or “Automatic Payments.” Selecting ProFlowers will show the agreement details, the billing schedule, and the merchant’s contact information.1PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
One consumer reported being billed a second time the month after a single order. When they contacted ProFlowers, the company reportedly attributed the charge to a “computer glitch” but told PayPal the customer had signed up for a subscription, and released the customer from the agreement only “as a courtesy.”2ConsumerAffairs. ProFlowers Reviews If you don’t remember signing up for anything, the automatic payments list is the place to confirm what PayPal has on file.
How to Cancel Future ProFlowers Charges in PayPal
If you find an active agreement and want the billing to stop, cancel it inside PayPal. On the website: Settings, then Payments, then Automatic Payments, select ProFlowers, and cancel. In the mobile app: tap the menu icon, go to Subscriptions or Linked Businesses, select the merchant, and tap “Stop Paying with PayPal” or “Unlink.”3PayPal. How To Cancel Recurring Subscriptions
Removing PayPal as the payment method stops ProFlowers from pulling money through PayPal, but it doesn’t necessarily close the underlying membership or contract. PayPal recommends contacting the merchant directly to formally end the account and clear any outstanding balance.3PayPal. How To Cancel Recurring Subscriptions ProFlowers customer service is available around the clock by phone at 1-800-580-2913, or through the chat feature on the ProFlowers website.4ProFlowers. Customer Service
Disputing a ProFlowers Charge Through PayPal
If the charge is unauthorized, or you received flowers significantly different from what was advertised, PayPal offers a formal dispute process. The windows are strict. You have 180 days from the payment date to open a dispute for an item not received. For an item significantly not as described, the deadline is 30 days from delivery or 180 days from payment, whichever is sooner.5PayPal. Buyer Protection
To open a dispute on the web, go to PayPal’s Resolution Center, select “Report a Problem,” choose the transaction, and pick the reason (unauthorized activity, issue with a purchase, or a billing or subscription error). In the app, open Activity, tap the transaction, scroll down, and tap “Report a Problem.”6PayPal. How Do I Open a Dispute With a Seller
PayPal expects you to try resolving the issue with the seller first. If that fails, you can escalate the dispute to a formal claim, though PayPal generally requires at least seven days to have passed since the payment. A dispute that isn’t escalated within 20 days closes automatically and cannot be reopened.6PayPal. How Do I Open a Dispute With a Seller PayPal’s Purchase Protection covers the full purchase price plus original shipping costs for eligible items, and claims are settled in about 14 days on average.7PayPal. Buyer Purchase Protection
If you believe someone accessed your PayPal account without permission, report that separately through the Resolution Center by choosing “I want to report unauthorized activity.” PayPal investigates and responds within 10 days.8PayPal. How Do I Report an Unauthorized Transaction or Account Activity
Note the seven-day window for a separate issue: ProFlowers guarantees perishable flowers and plants for seven days. If the recipient wasn’t satisfied with the quality, the company offers a refund or fresh re-delivery, but the claim has to reach ProFlowers inside that window.4ProFlowers. Customer Service
PayPal Dispute or Credit Card Chargeback
If you funded the PayPal payment with a credit or debit card, you also have the option of filing a chargeback through your card issuer. These are two separate processes, and you can’t run them at the same time. If you initiate a chargeback with your card issuer, PayPal will close any existing dispute for that transaction, and you won’t be able to open a new one.5PayPal. Buyer Protection Chargebacks typically must be filed within 120 days of the transaction and are decided by the card issuer rather than PayPal.9PayPal. What Is a Chargeback Pick one route and stick with it.
Why the Total Was Higher Than the Advertised Price
If the amount on your PayPal statement is bigger than the sticker price you remember, the charge may still be legitimate. Consumer reviews of ProFlowers consistently point to fees added at checkout. Standard delivery starts at $19.99.10ProFlowers. ProFlowers Homepage Saturday, morning, and same-day delivery add more. A separate “Care and Handling” fee of $2.99 has also been reported. Reviewers have described orders advertised at $29 totaling $55, and $45 orders totaling nearly $88 after all fees were applied.11ConsumerAffairs. ProFlowers Reviews Reviewers have also described weeks of follow-up calls before receiving refunds after cancellations.2ConsumerAffairs. ProFlowers Reviews If the math on your statement lines up once fees are added in, the charge is likely a real order. If it doesn’t, use the dispute or unauthorized activity path in PayPal.