A Klinio charge on your PayPal account is a recurring subscription payment for Klinio, a diabetes and weight-management app run by the Lithuanian company Kilo Health. The charges renew automatically, often months after sign-up, and the quickest way to stop them is to cancel the automatic payment agreement inside PayPal itself, then separately dispute any charge you didn’t authorize.1Everyday Health. Klinio Diet Guide
Why the Charge Keeps Showing Up
Klinio sells its app in multi-month blocks — commonly two months for $33, four months for $66, or six months for $99, with occasional promotional pricing.1Everyday Health. Klinio Diet Guide When you pick PayPal at checkout, Klinio sets up a preapproved automatic payment (a “billing agreement”) that lets it charge your PayPal account on each renewal without asking you again.
That’s why a charge can turn up long after the original purchase. Klinio’s FAQ says you can cancel at any time, but the request has to be submitted more than one day before the next billing date, or the upcoming cycle still goes through.2Klinio. FAQ Since cycles can be several months apart, renewals often catch people who thought they were done with the service.
How to Stop Future Klinio Charges in PayPal
Because the billing runs off a PayPal automatic payment, canceling inside PayPal is the reliable way to shut off future charges, whether or not you also cancel through Klinio.
On the PayPal website, open Settings, then Payments, then “Automatic Payments” or “Subscriptions and saved businesses.” Find Klinio in the list and cancel the agreement.3PayPal. What Is an Automatic Payment and How Do I Update or Cancel One In the PayPal app, tap the menu icon, tap Subscriptions or Linked Businesses, select Klinio, and tap Unlink to remove PayPal as the payment method.4PayPal. How to Cancel Recurring Subscriptions
One caveat. Revoking the automatic payment stops PayPal from processing further charges, but it doesn’t formally close your Klinio account. PayPal recommends contacting the merchant directly as well, so the company can’t later claim an outstanding balance.4PayPal. How to Cancel Recurring Subscriptions For Klinio, that means emailing hello@klinio.com, or logging in at client.klinio.com if you subscribed through the app.5MyBody Health. How to Manage and Cancel the App Subscription
How to Get a Refund
You have two tracks: ask Klinio directly, or file a dispute in PayPal.
Klinio’s written refund policy covers physical items returned within 30 days in original condition and packaging. EU customers get a 14-day cooling-off period.6Klinio. Refund Policy For digital app subscriptions the policy is less clearly defined, and consumers have reported that refund requests are routinely denied by pointing back to the auto-renewal terms accepted at checkout.
If Klinio won’t refund you, use PayPal’s Resolution Center. On the web, open the Resolution Center, click Report a Problem, select the Klinio transaction, and pick a reason such as “Billing errors or issues with subscriptions” or “I want to report unauthorized activity.”7PayPal. How Do I Open a Dispute With a Seller In the app, go to Activity, tap the transaction, and tap Report a Problem at the bottom of the screen.8PayPal. I Want My Money Back, Can I Cancel a Payment
Opening a dispute starts a messaging thread with the seller. If you can’t reach a resolution, you can escalate to a formal claim after at least seven days, and PayPal will investigate.7PayPal. How Do I Open a Dispute With a Seller The investigation usually takes about 30 days, though complex cases can run longer. If the merchant doesn’t respond within 10 days of the claim being filed, PayPal automatically closes it in the buyer’s favor and issues a full refund.9PayPal. Customer Disputes, Claims, Chargebacks, and Bank Reversals
Watch one deadline carefully: if you don’t escalate a dispute to a claim within 20 days, it closes automatically and cannot be reopened.7PayPal. How Do I Open a Dispute With a Seller
Ask Klinio to Erase Your Stored Payment Info
Canceling the PayPal agreement stops charges through PayPal, but Klinio may still have card and account data on file. Klinio’s privacy policy says the company retains personal information, including credit card numbers, “unless and until you ask us to erase this information.”10Klinio. Privacy Policy Parent company Kilo Health’s policy states service data may be kept for up to five years after your last account update.11Kilo Health. Privacy Policy
To have your data deleted, email hello@klinio.com or write to the company’s Vilnius address as its privacy policy directs.10Klinio. Privacy Policy Users in the European Economic Area have a right of erasure under GDPR, and if Klinio doesn’t comply, complaints can be lodged with Lithuania’s State Data Protection Inspectorate.11Kilo Health. Privacy Policy
What Klinio Actually Is
If the name isn’t familiar, Klinio is an app launched in 2019 that offers personalized meal plans, glucose and insulin tracking, calorie and macronutrient goals, workout routines, and educational content. It’s aimed at people with type 2 diabetes, type 1 diabetes, or prediabetes, and it’s also marketed for general weight management.1Everyday Health. Klinio Diet Guide The app is developed by UAB Kilo Grupe, based in Vilnius, Lithuania.12Access Newswire. The Fascinating Story Behind the Digital Health Company Kilo Health Even if you never used the app, a charge under this name on your PayPal account almost always traces back to a signup or trial that created an automatic payment agreement.