A charge labeled “Over Ventures LLC” on your credit card or bank statement is a payment to Over Ventures LLC, an Illinois company that does business as BistroUX. In almost every case, the Over Ventures LLC charge is a recurring monthly subscription fee for BistroUX’s restaurant management software. If you don’t recognize it, the likely explanation is a business subscription that was never canceled, or one set up by someone else at your restaurant or organization.
Who Over Ventures LLC Is
Over Ventures LLC operates BistroUX and BistroUX.com, a software platform for restaurants and similar merchants. It handles online ordering, reservations, gift cards, digital coupons, website hosting, digital marketing, and SEO.1BistroUX. Merchant Member Terms of Use
The BistroUX terms of use list a registered address of 2704 E Oakton St., Suite B1, Arlington Heights, IL 60005, which is why the statement descriptor often reads “Over Ventures LLC Arlington” or something similar.1BistroUX. Merchant Member Terms of Use The company’s phone number is (614) 356-8000.2BistroUX. Privacy Policy
Why the Charge Keeps Appearing
When a merchant signs up for BistroUX, they enter a Merchant Membership Agreement that authorizes recurring “membership dues.” The default is an automatic monthly card charge, and monthly plans include a one-time setup fee disclosed at sign-up. Merchants can instead pay for a full year in advance, which waives the setup fee and may unlock additional discounts.1BistroUX. Merchant Member Terms of Use
The dollar amount varies by which features the merchant subscribed to. Published prices include $100 per month for gift cards and rewards and $300 to $750 per month for digital marketing. Carry-out ordering carries a 2.9% plus $0.30 processing fee per order, and website design is a $500 fee.3BistroUX. BistroUX Pricing
How to Cancel the Subscription
BistroUX’s terms let a merchant cancel a paid membership at any time by giving 30 days’ notice. Dues that fall inside that 30-day window remain payable, and the terms state that no refund is given for payments already made “unless agreed to separately by Us at the time of termination.”1BistroUX. Merchant Member Terms of Use Cancellation stops future charges after the notice period runs; getting money back for past months is not guaranteed.
To request cancellation, email [email protected] or call (614) 356-8000.2BistroUX. Privacy Policy One obligation survives cancellation. The merchant must still honor any gift certificates sold through the BistroUX system before the termination date. Refusing to honor them exposes the merchant to liability for their full face value as liquidated damages.1BistroUX. Merchant Member Terms of Use
How to Dispute an Unauthorized Charge
If you never authorized the charge or you believe it is an error, federal law gives you a clear path. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and many issuers apply zero-liability policies that eliminate even that.4FDIC. FDIC Consumer News
Send a written dispute to your card issuer’s billing inquiry address within 60 days of the statement date that first showed the charge. Include your name, account number, the charge amount and date, and why you believe the charge is wrong. Certified mail with a return receipt documents delivery.5FTC. Using Credit Cards and Disputing Charges The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days.6CFPB. How Do I Dispute a Charge on My Credit Card Bill
While the investigation is open, you do not have to pay the disputed amount or related finance charges, and the issuer cannot report you as delinquent on it or close your account over it. Keep paying the undisputed portion of your bill. If the issuer finds the charge was valid, it must explain why in writing and give you a chance to respond.5FTC. Using Credit Cards and Disputing Charges7California Office of the Attorney General. Credit Cards: Dispute a Charge
If you can’t resolve the issue with your card issuer, file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or report fraud to the FTC at ReportFraud.ftc.gov. If you suspect identity theft, the FTC directs consumers to IdentityTheft.gov.5FTC. Using Credit Cards and Disputing Charges