A charge labeled “OTG MCO Ventures” on your credit card or bank statement is a purchase made at a restaurant, bar, market, or shop that OTG operates inside Orlando International Airport (MCO). The charge appears under the corporate entity name rather than the storefront where you actually paid, which is why it can look unfamiliar even when the purchase was legitimate. If you flew through MCO recently and bought a meal, a drink, or a retail item at one of the concourse locations, that is almost certainly what you are looking at.
Why the Descriptor Doesn’t Match the Storefront
OTG is a New York hospitality company that runs food, beverage, and retail concessions inside airport terminals. For each airport contract, it sets up a separate legal entity. At Orlando, those entities are OTG MCO Venture II, LLC and OTG MCO Venture III, LLC, both Delaware LLCs registered to do business in Florida.1Florida Department of State. OTG MCO Venture II, LLC Filing Detail2Florida Department of State. OTG MCO Venture III, LLC Filing Detail Payments at any of OTG’s Orlando locations run through those entities, so the billing descriptor shows the Venture name rather than the restaurant sign you remember.3SEC. OTG Management LLC – First Amendment to Financing Agreement
Where This Charge Could Have Come From at MCO
OTG’s current Orlando footprint is in Airside 4, where it operates the CIBO Express Gourmet Market and full-service bars near gates 82 and 92.4OTG. Orlando International Airport If your flight routed through that airside, a snack, coffee, cocktail, or convenience purchase in that area is the likely source.
OTG was also awarded a 13-year concessions contract in December 2024 covering roughly 20,858 square feet of food and beverage space and 6,441 square feet of retail on Airside 3 of the North Terminal B Complex, with locations opening in phases from 2026 onward.5Greater Orlando Aviation Authority. Board Agenda Supplemental – December 11, 2024 As those sites come online, brands including Bobby’s Burgers by Bobby Flay, MOD Pizza, The Halal Guys, Starbucks, Seito Sushi on the Fly, Black Bean Deli, Eola Wine Company, and Ray-Ban Oakley will also post to credit cards under an OTG MCO Venture descriptor.6ClickOrlando. Local Businesses Will Get Space Inside Orlando International Airport Under New Concession Contracts
How To Confirm You Made the Purchase
Before treating the charge as fraud, run through a short check:
- Match the posting date and dollar amount to any food, drink, or shop purchase during your time at MCO. Transactions can take a day or two to post after the actual purchase.
- Ask anyone else who holds a card on the account whether they bought something at the airport.
- Look for a digital receipt. OTG uses tablet-based ordering at many of its locations, and if you entered an email at checkout, a receipt was likely sent there.
Disputing the Charge or Getting a Refund
If you are confident the charge is wrong, you have two routes.
You can contact OTG directly. The company’s website has a contact form with a “Refund Request” option in the dropdown.7OTG. Contact Us Response rates have been poor. The Better Business Bureau lists 12 complaints against OTG Management, Inc. over the past three years, 11 of them marked “Unanswered,” meaning the company did not respond.8Better Business Bureau. OTG Management, Inc. – Complaints
The other route is a dispute through your credit card issuer. Federal law lets cardholders dispute billing errors, including charges for goods or services not received. Call the number on the back of the card, describe what happened, and ask to open a chargeback. Anything concrete you can supply (the date, the airside or gate area, a receipt showing a different amount, your boarding pass) makes the claim stronger.
Billing Problems That Come Up at OTG Locations
OTG runs much of its ordering and payment through iPad kiosks at tables and gates.9SEC. OTG EXP Inc – S-1 Registration Statement BBB complaints and customer reviews describe recurring issues with that setup: duplicate charges from the kiosks, charges for items that were never delivered when a location was understaffed, upsold items such as alcohol appearing on the final bill, and gratuities added after a customer was told tipping had to be done in cash.8Better Business Bureau. OTG Management, Inc. – Complaints Customers have also reported that staff sometimes cannot print a paper receipt and instead ask for an email address to send one.
If any of that matches what you are seeing on your statement, the amount is probably real but inflated, not fraudulent in the identity-theft sense. That distinction matters because it is the kind of billing error a chargeback is designed to address. The practical takeaway is to glance at your card activity within a day or two of flying through MCO, while the purchases are still fresh and a receipt is still in your email.