Orderfind Charge Explained: Cancellations, Refunds, and Chargebacks

An “orderfind” charge on your credit card or bank statement is a payment processed by Digital River, a company that handled online checkout and billing for major software brands including Adobe, AVG, and Kaspersky. The descriptor usually looks something like “DRI*ADOBE SALES ORDERFIND.COM” or “DRI*AVG Technologies orderfind.comIE,” and it almost always reflects a software subscription that auto-renewed. To stop it or get your money back, contact the software vendor named in the descriptor, or dispute the charge with your card issuer. Digital River itself began winding down in early 2025 and filed for Chapter 7 liquidation that May, so going to the processor is no longer a realistic option.

Why the Descriptor Looks Strange

Billing descriptors are short strings, typically 12 to 25 characters, and they often reflect a parent company, payment processor, or legal entity rather than the product’s brand name.¹ Digital River acted as an intermediary that ran the entire checkout behind the scenes, so buyers never realized they had left the software vendor’s website.² The “DRI” prefix is Digital River; orderfind.com is the company’s order-lookup portal, where consumers could pull up transaction details.³ The vendor’s actual product name sits in the middle of the string.

Which Software Brand Is Billing You

The brand name inside the descriptor tells you who to contact. The most commonly reported ones:

Adobe Creative Cloud, shown as “DRI*ADOBE SALES ORDERFIND.COM IRL.” Users have reported being billed monthly through orderfind.com even when their Adobe account showed a different payment method on file.³
AVG antivirus, shown as “DRI*AVG Technologies orderfind.comIE.” Reports include renewals the user did not authorize, sometimes alongside prompts in the software to buy a fresh subscription.⁴
Kaspersky Lab, shown as “DRI*Kaspersky Lab order find.com,” with reported amounts including $127.19 for automatic renewals.⁵
Other publishers Digital River has processed for, including Avast, NVIDIA, Symantec, and Corel.²

Why You Don’t Remember Authorizing It

Almost every surprise orderfind charge traces back to auto-renewal. A subscription or free trial you signed up for months or years ago rolls over, the card on file gets billed for another term, and the notice (if any) didn’t register.

The confusion is worse because the charge can be hard to trace. Adobe users have logged into their accounts, found no record of a card being charged through orderfind.com, and had Adobe’s own support staff tell them the payment wasn’t in Adobe’s system. That happens because the transaction lives in Digital River’s billing infrastructure, separate from the vendor’s primary account system. The gap can also produce double billing, where a consumer pays through orderfind.com for one subscription while holding an active, separately purchased subscription with the same vendor.³ The charge is not fraudulent by default; it usually corresponds to a real subscription that renewed without the buyer realizing it would.

How To Cancel the Subscription and Request a Refund

Start with the software vendor named in the descriptor. A few steps that apply across most brands:

Sign into the vendor’s account portal, find any active subscription, and turn off auto-renewal. Kaspersky, for example, exposes this in account settings.
Contact vendor support directly. For Adobe, users recommend typing “AGENT” in the chat to skip the automated system and reach a human. Other vendors have equivalent channels.³
Try the orderfind.com order-lookup tool, which may display transaction details that don’t appear in the vendor’s main account view.

Going to Digital River directly is not a workable path. Even when the company was operating, its standard answer to billing complaints was to refer consumers back to the software vendor, which Digital River said handled its own refunds and customer service.⁶⁷⁸ There is no indication the company will respond to refund requests going forward.

Disputing the Charge With Your Card Issuer

If the vendor can’t find the charge, refuses a refund, or the charge really wasn’t authorized, dispute it with the bank or company that issued your card. The Fair Credit Billing Act sets the ground rules.⁹

You have 60 days from the date the first statement containing the charge was sent to get a written dispute to your issuer.¹⁰
Call or file online to open the dispute, then follow up with a written notice to the address the issuer designates for billing inquiries, which is not the same as the payment address. Certified mail with a return receipt gives you proof of delivery.¹¹
The issuer must acknowledge your dispute within 30 days and resolve it within 90. While the investigation is open, you don’t have to pay the disputed amount or related finance charges, though the rest of the bill is still due.¹¹
Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive even that.¹²

If the issuer finds the charge was an error, it has to correct the bill and refund any associated fees. If it decides the charge is valid, it has to explain why in writing and give you a payment deadline, and you then have 10 days to push back.¹¹

Your Rights on Auto-Renewing Subscriptions

Auto-renewing subscriptions of the kind billed through orderfind.com are regulated under the Restore Online Shoppers’ Confidence Act. Sellers using “negative option” billing, where failure to cancel is treated as consent to keep being charged, must disclose all material terms before collecting billing information, obtain the consumer’s express informed consent, and provide a simple way to cancel.¹³

The FTC finalized its updated “click-to-cancel” rule in October 2024, requiring sellers to make cancellation at least as easy as signing up. The rule took effect January 14, 2025, with a May 14, 2025 compliance deadline for its cancellation and consent provisions.¹⁴ If a seller made it hard to cancel or billed you without clear consent, you can report it to the FTC at ReportFraud.ftc.gov or to your state attorney general.¹⁵

1
Capital One. What Is This Credit Card Charge
2
Encyclopedia.com. Digital River, Inc.
3
Adobe Community. How To Resolve Double Charges via orderfind.com
4
AVG Community. Unauthorized Transaction by DRI*AVG Technologies orderfind.com
5
JustAnswer. Charge of $127.19 on Credit Card DRI Kaspersky
6
Better Business Bureau. Digital River, Inc. Complaints
7
Digital Commerce 360. Digital River Cuts Staff, Will Shut Down Headquarters
8
Bankruptcy Observer. Digital River Marketing Solutions
9
Federal Trade Commission. Fair Credit Billing Act
10
Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
11
FTC. Using Credit Cards and Disputing Charges
12
Discover. What Is This Charge on My Credit Card
13
FTC. Restore Online Shoppers’ Confidence Act
14
Federal Register. Negative Option Rule
15
FTC. How To Stop Subscriptions You Never Ordered