A charge on your statement reading “NV TrueHealthic” or “NV Truehealthic ic” is a $49.99 monthly subscription fee from True Health, a company that sells supplements online at truehealthic.com.1TrueHealthic. TrueHealthic The charge typically appears after a one-time product purchase auto-enrolls the buyer in what the company calls a “VIP membership,” and it recurs every month until you cancel.
Why the Charge Appeared
When you buy a product on the TrueHealthic website, the checkout also signs you up for a VIP membership with a 20-day trial. After the trial ends, the membership converts to $49.99 per month, billed automatically to the card used for the original order. The company says the membership provides “exclusive discounts on select products” and can be canceled at any time.1TrueHealthic. TrueHealthic
Consumers who filed complaints with the Better Business Bureau report that they were not aware of the enrollment. Order confirmation emails, according to multiple complainants, contained no mention of a recurring charge or VIP membership, and one customer described the subscription as “disguised” inside the checkout as a way to receive discounts. Most people discover the charges only when they review a bank or credit card statement, sometimes after two or three $49.99 charges have already posted. Some complaints also allege billing for telehealth appointments the customer never requested.2Better Business Bureau. True Health Complaints
How to Cancel the Membership
TrueHealthic runs a cancellation page for its “Rewards Club” at cancel.truehealthic.com.3TrueHealthic. Cancel Membership The site also advertises a 60-day money-back guarantee, promising a full refund “no questions asked” to customers who do not experience “noticeable relief” from nerve pain within 60 days.4TrueHealthic. TrueHealthic
Set expectations low. Of 11 complaints logged against True Health at the BBB over three years, 10 went unanswered by the business, and only one resulted in a refund.2Better Business Bureau. True Health Complaints Complainants also reported that the company did not provide contact information for a billing department and did not reply to messages. Submit the cancellation, keep a screenshot or confirmation email, and treat the card dispute as your real remedy.
Disputing the Charge With Your Card Issuer
The Fair Credit Billing Act gives you the right to dispute billing errors, including charges you didn’t knowingly authorize, by sending a written notice to your card issuer’s billing inquiry address within 60 days of the first statement showing the charge. The letter should include your name, account number, the charge amount and date, and an explanation of why the charge is an error. Certified mail creates a record of delivery.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Once the issuer has your dispute, it must acknowledge it within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount during the investigation, and the issuer cannot report you as delinquent on that balance or send it to collections. Your liability for unauthorized credit card charges is capped at $50 under federal law.5Federal Trade Commission. Using Credit Cards and Disputing Charges
If the issuer sides with the merchant and you still disagree, ask for documentation of the debt and file a complaint with the Consumer Financial Protection Bureau.
What to Do Before You Call
- Pull every statement since your original TrueHealthic order and list each $49.99 charge with its date.
- Save your order confirmation email; if it does not mention a VIP membership or recurring billing, that supports the dispute.
- Cancel through cancel.truehealthic.com first, and screenshot the confirmation.
- Ask your card issuer to block further charges from the merchant, not just refund the past ones.
What the Law Requires of Subscription Sellers
TrueHealthic’s billing model is what the Federal Trade Commission calls “negative-option” marketing: a recurring charge that continues by default unless the customer cancels. Under existing federal law, sellers who use this model online must clearly disclose the material terms before charging, obtain the consumer’s express informed consent, and provide a cancellation process at least as simple as the sign-up.
The FTC’s 2024 “Click-to-Cancel” rule, which would have codified those cancellation requirements more strictly, was vacated by the Eighth Circuit Court of Appeals in 2025 on procedural grounds. The agency opened a new rulemaking in March 2026 to revive the protections.6FTC. Negative Option Rule The FTC continues to bring cases under the Restore Online Shoppers’ Confidence Act and Section 5 of the FTC Act, and roughly 30 states have their own automatic-renewal statutes, several of which were strengthened in 2025.7Arnold & Porter. FTC and State AGs Continue to Scrutinize Subscription Practices If you believe your enrollment did not meet those disclosure and consent requirements, you can also file a complaint with the FTC at reportfraud.ftc.gov and with your state attorney general.