A charge from Nutricorn LLC on your bank statement almost always traces back to an online subscription or digital service that uses Nutricorn as its billing name instead of the brand you signed up with. Consumer complaints filed with the Better Business Bureau list Nutricorn LLC as a payment-processing entity registered in Aurora, Colorado. Before assuming fraud, spend a few minutes matching the charge to something you signed up for. If it truly wasn’t you, federal law gives you specific deadlines to dispute it, and those deadlines are much shorter for debit cards than for credit cards.
Why the Name on the Statement Doesn’t Match the Site You Used
Merchants pick what the payments industry calls a billing descriptor when they set up card processing. That descriptor is what your bank prints on your statement, and it often reflects the legal entity or payment processor behind a service rather than the consumer-facing brand. You sign up on one website; the charge shows up under a different company’s name. It’s legal, it’s common, and it doesn’t automatically mean anything is wrong.
How to Figure Out What You Were Actually Charged For
Start in your email. Search your inbox around the date of the charge for terms like “subscription,” “confirmation,” “welcome,” or “receipt,” and match the dollar amount on your statement to any confirmation messages. Even a service you joined months ago sent an initial receipt when you signed up, and that receipt usually names the actual platform.
Then check your browser history for the day of the charge and the day before. Look for sites where you created an account, entered payment details, or started a free trial. Free trials that quietly convert to paid subscriptions are one of the most common sources of surprise recurring charges, and the trial date and the first billing date can sit weeks apart.
If you share the account or card with a spouse, partner, roommate, or child, ask them before you do anything else. A significant share of “unrecognized” charges turn out to be legitimate purchases made by someone else in the household. Filing a dispute on a charge a family member authorized creates a mess that’s harder to unwind than the original question.
Contact Nutricorn LLC First
The fastest way to resolve an unwanted charge is usually to go straight to the billing company. Nutricorn LLC has a contact page at nutricorn.net with an online inquiry form. No phone number or direct email address is publicly listed. When you write in, include the exact transaction amount, the date the charge posted, and the last four digits of the card that was used, so support can locate the transaction.
If they confirm the charge is tied to an active subscription, ask them to cancel it and to confirm the cancellation in writing. If they issue a refund, save that email. If they refuse or don’t respond within a few business days, move to your bank.
Disputing the Charge on a Credit Card
Credit card charges fall under the Fair Credit Billing Act. You have 60 days from the date the statement containing the charge was sent to file a written dispute with your card issuer.1Office of the Law Revision Counsel. United States Code Title 15 – Section 1666 Call the card company right away to flag the charge, but follow up in writing to lock in your rights. The CFPB advises sending the written dispute to the address the issuer designates for billing inquiries, not to the general correspondence address.2Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill?
Once the issuer receives your written notice, it has 30 days to acknowledge the dispute and no more than two full billing cycles, capped at 90 days, to investigate and resolve it.1Office of the Law Revision Counsel. United States Code Title 15 – Section 1666 While the investigation is open, the creditor cannot try to collect the disputed amount, charge interest on it, or report it as delinquent. If the issuer sides with you, the charge is removed. If it finds the charge valid, it has to tell you why in writing and explain what you owe.
One boundary worth naming: the FCBA covers credit cards and other open-end credit accounts. If the Nutricorn LLC charge hit a debit card, a different law applies and the timelines are much tighter.
Disputing the Charge on a Debit Card
Debit transactions are governed by the Electronic Fund Transfer Act. The money has already left your account, and your maximum liability for an unauthorized charge depends on how quickly you report it:
- Report within 2 business days of discovering the unauthorized charge: liability capped at $50.3Office of the Law Revision Counsel. United States Code Title 15 – Section 1693g
- Report between 2 and 60 days after the statement was sent: liability can rise to $500.3Office of the Law Revision Counsel. United States Code Title 15 – Section 1693g
- Report after 60 days: you can be on the hook for the full amount of any unauthorized transfers that occur after the 60-day window closes.3Office of the Law Revision Counsel. United States Code Title 15 – Section 1693g
Call your bank the same day you spot a debit charge you didn’t authorize. Extenuating circumstances like hospitalization or extended travel can extend these deadlines by a reasonable period, but not checking your statement generally will not.4Consumer Compliance Outlook. Consumer Liability for Unauthorized Transactions Under the Electronic Fund Transfer Act and Regulation E
Stopping a Recurring Charge Through Your Bank
If Nutricorn LLC keeps billing you and the merchant isn’t responding, you can place a stop payment order through your bank to block future payments to that company. The CFPB recommends notifying both the merchant and your bank in writing that you are revoking authorization to withdraw funds from your account.5Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account?
Banks typically charge $15 to $35 for a stop payment order. If a payment goes through after you’ve revoked authorization with both the company and the bank, that transaction counts as an error under federal law and you can request a refund from your bank.5Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account?
Stopping the payment does not cancel the underlying subscription. If the agreement is still active, you may still owe the merchant even after the automatic charge is blocked. Cancel with the merchant first; use the stop payment as backup.
Don’t Dispute a Charge You Actually Authorized
If, after checking your email and browser history, you recognize the charge but regret the purchase, a chargeback is the wrong tool. Disputing a legitimate charge is what the payments industry calls friendly fraud. The merchant gets a chargeback notification and a chance to submit proof you authorized the transaction. If they prove it, the bank reverses the provisional credit and you owe the money again. Some merchants also keep internal blacklists of customers who file chargebacks and will refuse to serve you afterward.
For a charge you did authorize but no longer want, contact the merchant and ask for a refund or a cancellation. That path resolves faster and doesn’t put you on the losing side of an adversarial process.
What to Save Along the Way
Build a paper trail from the first phone call. Keep the transaction details from your bank statement, including the exact amount, date, and any reference number the bank assigns. Screenshot confirmation pages, cancellation emails, and chat transcripts with merchant support. If you send a written dispute to your card issuer, keep a copy and note the date you mailed it. The CFPB advises writing down the dates of every follow-up call and keeping everything in one file.2Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill? Banks decide these disputes on documentation, not on how the phone call went.