A NeoBodPro charge on your bank or credit card statement is almost always a recurring monthly subscription fee, usually $19.99, billed by a company that sells a digital fitness app. Thousands of consumers have reported finding the charge without any memory of signing up, and the business has a documented pattern of ignoring complaints and refund requests.1BBB. NeoBod Pro Complaints The most effective step is to dispute the charge with your card issuer and ask for a new card number.
How the Charge Appears on Your Statement
The same operation uses several merchant descriptors, which is part of why people don’t recognize it. Reported variants include NEOBODPROONLINE, NEOBODONLINE, GETELITENEOBOD, and neobodpro.com.1BBB. NeoBod Pro Complaints2BBB. NeoBod Complaints3SmartCustomer. PureEnergyNeoBod Reviews The amount is almost always between $19.90 and $19.99 per month.
Some consumers have reported the charges running for many months before they noticed, with one person reporting a full year of billing.1BBB. NeoBod Pro Complaints Check back through older statements for the same descriptor, because the dispute window with your card issuer runs from the statement date on which the charge appeared.
Why Contacting the Company Rarely Works
The two Better Business Bureau profiles for the operation both carry F ratings, and 71 of the 73 complaints across them went unanswered by the company.4BBB. NeoBod Pro BBB Profile5BBB. NeoBod BBB Profile Consumers who did reach a representative by phone reported hold times over an hour and promises of cancellations and refunds that never arrived. In one case a representative offered a refund for only three of many months of unauthorized charges.1BBB. NeoBod Pro Complaints The billing names and phone numbers reportedly change regularly, which makes a direct resolution even less likely.6BBB. NeoBod Complaints
One narrow exception: at least some NeoBod charges run through a payment platform called FlexFactor, and a consumer who contacted FlexFactor directly about an unauthorized charge was able to get a refund through that provider.6BBB. NeoBod Complaints If you see “FlexFactor” referenced in your transaction details, that is one more number worth trying.
How to Dispute the Charge With Your Card Issuer
Under the Fair Credit Billing Act, you have the right to dispute a billing error, including an unauthorized charge, by notifying your card issuer in writing within 60 days of the statement date on which the charge first appeared.7FTC. Using Credit Cards and Disputing Charges Send the dispute letter to the issuer’s billing inquiry address, not the payment address. Include your account number and a description of the charge, and use certified mail or another method that gives you delivery tracking.8California Department of Justice. Credit Cards: Dispute a Charge
Once the issuer receives your letter, it must acknowledge it within 30 days and resolve the investigation within 90 days. While the investigation is pending, you can withhold payment on the disputed amount, and the issuer cannot report you as delinquent or send the amount to collections for it. You still need to pay the rest of your bill on time.7FTC. Using Credit Cards and Disputing Charges You can also ask your card company about a chargeback, which reverses the transaction directly.9CFPB. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card
Replace Your Card Number
Disputing the existing charge does not, on its own, stop next month’s charge. Many consumers who dealt with NeoBod billing eventually had to cancel the debit or credit card entirely and get a new number to keep the subscription from re-billing.3SmartCustomer. PureEnergyNeoBod Reviews When you call to file the dispute, ask the issuer to close the card and reissue it. The subscription cannot renew against a card number that no longer exists.
Where to Escalate
If your card issuer does not resolve the dispute to your satisfaction, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov or by calling (855) 411-2372.9CFPB. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card You can also report the charges as suspected fraud to the Federal Trade Commission at ReportFraud.ftc.gov.7FTC. Using Credit Cards and Disputing Charges
How the Charge May Have Reached You
Most people who report a NeoBodPro charge say they never signed up, never visited the website, and don’t know how the company got their card information.1BBB. NeoBod Pro Complaints A few patterns do show up in complaints. One consumer reported entering card information for shipping on a social media ad offering a “free Gibson guitar,” and the $19.99 NeoBod charge appeared afterward even though the consumer declined any subscription.3SmartCustomer. PureEnergyNeoBod Reviews Others signed up for a free trial of a fitness app and could not cancel the recurring charges afterward.6BBB. NeoBod Complaints Some consumers found the NeoBod charge arriving alongside other unfamiliar monthly fees from related descriptors within days of each other, so once you spot one, scan the rest of the statement carefully.