NASIO LTD Charge: What It Is, How to Cancel, and Refunds

A charge labeled NASIO LTD on your bank or credit card statement is a payment processed by Nas.io, now operating as Nas.com, an online platform where creators and businesses sell memberships, courses, digital products, and community access. The descriptor shows up as NASIO LTD rather than a brand name, which is why it often looks unfamiliar. If you did not knowingly sign up for anything, the charge is most likely a recurring membership through a creator on the platform, a Nas.com platform subscription, or a free trial that converted to a paid plan. You can cancel it from your Nas.com account, and if the charge was unauthorized or the company doesn’t resolve it, you can dispute it with your card issuer.

What NASIO LTD Is

Nas.io (Nas.com) is a platform that lets creators and businesses sell subscriptions, digital products, and community memberships.¹ NASIO LTD is the billing descriptor the company uses when processing payments, which is why the statement line doesn’t match the brand name you may have signed up under.

What the Charge Is Probably For

A NASIO LTD charge usually matches one of three things:

A membership you bought from a specific creator or business hosted on the platform. Prices are set by the individual business, so the amount can be almost anything.
A Nas.com platform subscription. These are the Basic, Pro, or Platinum plans, ranging from $9 per month for Basic to $99 per month for Platinum, with lower per-month rates for quarterly, six-month, or annual billing.²
A one-time purchase of a digital product or course.

A creator membership and a Nas.com platform subscription are separate products and are billed separately. Canceling one does not cancel the other.³

How to Cancel a NASIO LTD Charge

Cancellation is handled inside your Nas.com account and does not require approval from the business owner. Once you cancel, future charges stop, but you keep access through the end of the current billing period.⁴

To Cancel a Creator or Business Membership

On desktop, click your profile icon, open My Subscriptions, select the Memberships tab, choose the business, and click Manage to cancel. On the mobile app, tap Me, then Subscriptions, then the Memberships tab, select the business, and follow the prompts.³

To Cancel a Nas.com Platform Subscription

A Basic, Pro, or Platinum plan is canceled separately under Plan & Billing in your account settings. If both types of charges are hitting your card, you need to cancel each one.

If you can’t identify which product the charge belongs to, Nas.com support can be reached at help@nas.com, by WhatsApp at +1 (929) 426-0851, or through the chat widget on the platform.⁴

Getting a Refund

Canceling stops future charges but does not automatically refund a payment that has already gone through.³ For a membership run by a third-party business on the platform, contact the business owner directly. For a program operated by Nas.com itself, such as AI School or a mentorship, email help@nas.com or check that program’s refund policy.

Disputing the Charge With Your Bank

If the charge is unauthorized, or if Nas.com or the creator does not resolve it, you can dispute it through your credit card issuer. The Fair Credit Billing Act gives you the right to dispute billing errors and unauthorized charges on a credit card account.⁵

Send a written dispute to your card issuer within 60 days of the statement date on which the charge first appeared.⁶
Include your name, account number, the dollar amount, a description of the error, and copies of supporting documents such as cancellation confirmations or messages with the merchant.⁵
The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days.⁶
You don’t have to pay the disputed amount while the investigation is open, and the issuer cannot report it as delinquent or send it to collections during that time. Undisputed portions of the bill still have to be paid.⁵
Federal law caps your liability for unauthorized credit card charges at $50, and most major networks waive even that under zero-liability policies.⁷

Most issuers let you start a dispute by phone or through their app, but following up in writing to the billing inquiry address preserves the full federal protections. If the outcome is unsatisfactory, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov.

If the Charge Came From a Free Trial

Many unexpected NASIO LTD charges come from free trials or low-cost introductory offers on creator memberships that converted to paid recurring plans once the trial ended. The Federal Trade Commission calls this a negative option model, where the seller treats your failure to cancel as permission to keep charging.⁸ Businesses using this model are required to disclose the terms clearly before taking your payment information and to make cancellation straightforward.

The FTC’s Click-to-Cancel rule, finalized in late 2024, requires sellers to provide a cancellation method at least as simple as the sign-up process.⁹ If a service makes cancellation unreasonably difficult, you can report it to the FTC at ReportFraud.ftc.gov or to your state attorney general.⁸

1
Tracxn. Nasio Company Profile
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Nas.com. Nas Pricing
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Nas.com Help. How to Manage Your Membership
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Nas.com Help. How to Cancel Your Membership or Unsubscribe From a Business Store
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Federal Trade Commission. Using Credit Cards and Disputing Charges
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Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
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National Consumer Law Center. Your Credit Card Rights
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Federal Trade Commission. Getting Into and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions
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Federal Register. Negative Option Rule