A charge labeled “MyPizza Technologies Inc” on your credit card or bank statement is a payment for a food order placed through Slice, the pizza ordering app that connects customers with independent pizzerias. The company launched in 2009 as MyPizza and later rebranded to Slice, but the older legal name still appears on some billing descriptors.1Slice. Terms of Service2PitchBook. Slice Company Profile If the charge doesn’t ring a bell, it most likely came from an order placed on the Slice app or website by you, by someone with access to your account, or in error.
Why the Descriptor Says MyPizza Instead of Slice
Slice processes the payment when you order through its app or site, then forwards the order to a local pizzeria. The corporate entity behind the platform was known for years as MyPizza Technologies, Inc. and more recently as Slice Solutions, Inc., so the card descriptor may show either name rather than the consumer-facing brand.1Slice. Terms of Service If a family member, roommate, or anyone else with access to your card or account ordered pizza recently, that is the likely source.
Check the Timing Before You Assume a Double Charge
Slice authorizes your card immediately when you place an order, then waits six hours before actually processing the payment. Any change made after that six-hour window appears as a separate line on your statement rather than an adjustment to the original transaction.3Slice. Frequently Asked Questions That is worth checking first if you think you were charged twice or see an amount that doesn’t match what you expected.
How To Get a Refund From Slice
If you placed the order but something went wrong — the food never arrived, the restaurant never received the order, or the amount is wrong — contact Slice support first. The company offers 24/7 support by email at support@slicelife.com and by phone at 888-974-9928.3Slice. Frequently Asked Questions
Slice’s terms state that charges are “final and non-refundable,” but the company may issue refunds at its discretion. Better Business Bureau records show Slice has routinely issued refunds after customers escalated complaints about undelivered orders, sometimes only after a formal BBB complaint was filed. Refunds typically take three to five business days to process.1Slice. Terms of Service4Better Business Bureau. Slice Complaints
How To Dispute the Charge With Your Card Issuer
If you don’t recognize the charge at all, or Slice refuses to refund you, you can dispute the transaction through your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the charge first appeared on your statement to send a written dispute to your issuer’s billing inquiry address. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. You are not required to pay the disputed amount while it is being investigated, and the issuer cannot report you as delinquent on it. Federal law caps your liability for unauthorized charges at $50, and many issuers offer zero-liability protection on top of that.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Before disputing, take a minute to rule out the obvious. Check whether anyone in your household ordered from a local pizzeria recently, look for a Slice confirmation email in your inbox, and match the amount and date to any pizza receipts. A dispute filed on a legitimate order you simply forgot can complicate things with your card issuer.
How To Stop Future Charges From Slice
To prevent future charges, cancel your Slice account by emailing support@slicelife.com.6Slice. Terms of Service You can also stop using the platform and deactivate the account.1Slice. Terms of Service Canceling forfeits any pending credits, promotional offers, or unredeemed value tied to the account. Slice’s terms do not describe a separate process for removing a stored card without closing the account, so contacting support is the most direct way to clear your payment information. If you suspect the charge is fraudulent rather than the result of a forgotten order, ask your card issuer to close the card and reissue a new number so no further charges can post.