A “MY IQ” charge on your bank statement is a recurring subscription fee from myiq.com, an online IQ test site that converts a $1.00 seven-day trial into a monthly charge of $29.99. To stop it, cancel the subscription at myiq.com/cancellation; to get your money back, ask myIQ for a refund and, if that fails, dispute the charge with your credit card issuer, bank, or PayPal.
Where the Charge Came From
Somebody using your payment method took an online IQ test at myiq.com. The site advertises a roughly 15-minute test for $1.00, which it frames as a seven-day trial.1myIQ. Does My Subscription Automatically Renew When those seven days end, the trial automatically converts into a recurring subscription at the rate selected during sign-up. Consumer reports put that post-trial rate at $29.99 per month, and the subscription keeps renewing until it is manually canceled.2Better Business Bureau. Scam Tracker Report 1060570
On statements, the line item often reads something like “MYIQ.COM/UK LONDON GBR” or “MYIQ.COM UK LONDON GBR,” which is why many people do not immediately recognize it.3Emma. Who Charged Me: MYIQ The signup usually comes from a social media ad, often a short video, that sends people straight to the website.4Google Play Community. myIQ Scam Thread Because the transaction happens on the website rather than through an app store, the subscription cannot be managed through Google Play or the Apple App Store.
Many consumers report they did not realize they were agreeing to anything beyond the $1.00 test. One Better Business Bureau report describes a user being billed almost immediately after the trial window closed, “1 minute after it was too late to take advantage of cancelling during my one week free trial.”5Better Business Bureau. Scam Tracker Report 1098556 MyIQ’s position is that users give “explicit acknowledgment” of the trial price and the post-trial rate at sign-up, and that a welcome email lays out the trial length, upcoming charge, and cancellation steps.6myIQ. I Didn’t Authorize a Subscription or Recurring Charge
How to Stop Future Charges
Cancel the subscription itself through myIQ’s self-service portal at myiq.com/cancellation. Log in to your account and follow the prompts to confirm. You keep access to subscription features through the end of the billing period you have already paid for.7myIQ. How Do I Cancel My Subscription
If you need help, the company’s support email is help@myiq.com. The site says responses come within a few hours and may run longer on weekends; no phone number is listed.8myIQ. Contact myIQ Support
If you paid through PayPal, cut off the authorization from your side too. On the web, open Settings, then Payments, then Automatic Payments, find myIQ, and cancel it there.9PayPal. How Do I Report an Unauthorized Transaction or Account Activity That blocks future pulls regardless of what myIQ does on its end.
Getting Your Money Back
Start by asking myIQ for a refund by email at help@myiq.com. Be aware that the company’s stated policy is no refunds for partial or unused periods once a billing cycle has begun, and in BBB complaints it has often cited that policy to deny refund requests.1myIQ. Does My Subscription Automatically Renew If the company refuses or does not respond, go to the payment method you used.
Credit Card Disputes
The Fair Credit Billing Act lets you dispute unauthorized charges and billing errors with your credit card issuer. Send a written dispute notice to the card company’s billing inquiry address within 60 days of the statement on which the charge first appeared. Include your name, account number, and why you believe the charge is wrong.10Federal Trade Commission. Using Credit Cards and Disputing Charges The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days.11Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While it investigates, you do not have to pay the disputed amount, and the issuer cannot report you as delinquent on it. Federal law caps your liability for unauthorized credit card charges at $50.
PayPal Disputes
If PayPal processed the charge, open PayPal’s Resolution Center, select the transaction, choose the option to report unauthorized activity, and submit. PayPal says it will respond by email within 10 days.9PayPal. How Do I Report an Unauthorized Transaction or Account Activity
Debit Card and Bank Account Charges
If the charge hit a debit card or bank account, call your bank. The research for this article does not detail debit-card dispute mechanics, so ask your bank about its own timing rules and documentation requirements.
How Long a Refund Takes
When myIQ does issue a refund, the company says it takes about three business days to process on its end. The money is returned to the original payment method and usually shows up one to two business days later, though some banks take five to ten business days to post it. Currency conversion fees added by your bank or card issuer are not refunded.12myIQ. Where Is My Refund
Your Legal Footing
Subscription practices of this shape sit within the Federal Trade Commission’s Negative Option Rule (16 CFR Part 425), which prohibits misrepresenting subscription terms, requires clear disclosure before billing information is collected, and requires “unambiguously affirmative consent” before charging a consumer.13Federal Register. Negative Option Rule The FTC’s 2024 “Click-to-Cancel” amendment, which would have required cancellation to be as easy as sign-up, was vacated by a federal appeals court in 2025; the agency announced in March 2026 that it is pursuing a new rulemaking to bring those requirements back.14FTC. Negative Option Rule Roughly 30 states also enforce their own auto-renewal laws, with California and New York among the most recently updated.15Better Business Bureau. My IQ BBB Complaints No enforcement action has been publicly reported against myIQ specifically, but these frameworks are what your dispute to a card issuer or state attorney general’s office draws on.
One jurisdictional note worth knowing before you escalate: myIQ’s terms of service state that they are governed by the laws of Malta and that legal proceedings must be filed in the Courts of Malta.2Better Business Bureau. Scam Tracker Report 1060570 That clause does not block you from using your card issuer’s chargeback process or PayPal’s dispute system, which are the practical remedies for a charge of this size.