A “MYD7ET” charge on your credit card or PayPal statement is a recurring subscription payment for MyDiabetes, a blood sugar, meal, and medication tracking app operated by Diabetes Solutions UAB, a Lithuanian company. The descriptor is an abbreviated billing code rather than the company name, and some PayPal users have reported it appearing under a different name entirely, which is why it’s hard to recognize.1Apple App Store. MyDiabetes: Sugar and Meal Log – User Reviews If you’ve never heard of the app, someone with access to your payment method likely signed up for a free trial that converted, or you did and forgot. Either way, the charge will keep repeating until you cancel it at the source.
How To Cancel and Stop Future Charges
Deleting the app does not cancel the subscription.2MyDiabetes. General Conditions You have to cancel through whichever platform processed the original purchase.
- If you subscribed through the Apple App Store, open Settings on your iPhone or iPad, tap your name, then Subscriptions, find MyDiabetes, and cancel.
- If you subscribed through Google Play, open the Play app, tap your profile icon, then Payments and Subscriptions, then Subscriptions, and cancel MyDiabetes there.
- If you subscribed directly on mydiabetes.health, log in and cancel from your account settings, or email info@mydiabetes.health to request cancellation.2MyDiabetes. General Conditions
- If PayPal is the payment method, log in, go to Settings, then Payments, then Manage Automatic Payments, and cancel the myd7et or MyDiabetes entry.3JustAnswer. Cancel Myd7ET PayPal Payment
Cancellation has to be completed at least 48 hours before the end of the current billing period, or the next renewal will still go through. Trial periods automatically convert to paid subscriptions on the first day after the trial ends.2MyDiabetes. General Conditions
One thing to know about the pricing structure: if you signed up for the “Flex Payments Plan,” which splits the total into monthly installments, canceling before the term ends triggers a single final charge for the remaining unpaid balance. Renewal pricing can also differ from your original rate, since the terms allow billing at the “then-current rates.”2MyDiabetes. General Conditions
Asking MyDiabetes for a Refund
The refund terms are narrow. MyDiabetes advertises a 30-day money-back guarantee, but it only applies to purchases made directly on the MyDiabetes website where the option was explicitly offered at checkout. Even then, you have to prove you used the app: monthly or longer subscribers must show at least seven consecutive days of use, and weekly subscribers must show at least three consecutive days, with screen recordings or screenshots of the “streak number” as proof.4MyDiabetes. Money-Back Policy
Meeting those conditions doesn’t guarantee anything. The company reserves the right to review requests case by case and approve them at its “sole discretion.”4MyDiabetes. Money-Back Policy Outside that window, the general policy is no refunds unless the product is faulty or not as described, and problems must be reported within 14 days with visual proof.2MyDiabetes. General Conditions Send refund requests to info@mydiabetes.health.
Disputing the Charge With Your Card Issuer or PayPal
If the merchant refuses or ignores you, or if the charge was unauthorized, you can go to your card issuer. Under the Fair Credit Billing Act, you have 60 days from the statement date showing the charge to send a written dispute to your card issuer’s billing inquiry address. The issuer must acknowledge your complaint in writing within 30 days and resolve it within 90 days.5Federal Trade Commission. Using Credit Cards and Disputing Charges
While the investigation is open, you can withhold payment on the disputed amount and related finance charges, and the issuer cannot report you as delinquent or send that portion to collections. Federal law caps your liability for unauthorized credit card charges at $50.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Call the issuer first to flag the charge, then follow up in writing. Send the letter by certified mail with a return receipt. Include your name, account number, the charge date and amount, and why it’s wrong. Keep copies.
If PayPal handled the payment, open a dispute inside PayPal’s Resolution Center or contact PayPal support directly. For charges you believe are genuinely unauthorized, you can also report the matter to the FTC at ReportFraud.ftc.gov.6Federal Trade Commission. How To Stop Subscriptions You Never Ordered
What Other Users Have Reported
The myd7et charge has produced a consistent pattern of complaints in app store reviews, which is useful context before you decide how much time to spend asking the company versus going straight to your bank.
One user reported purchasing what they believed was a $25 trial and being charged $73 after declining an upsell, then being denied a full refund. Another said the app charged over $70 as an auto-renewal fee without prior notification. Others reported being charged after they believed they had canceled, or getting no response from customer service.7Apple App Store. MyDiabetes: Sugar and Meal Log – Reviews U.S. reviewers raised similar concerns, including the PayPal descriptor appearing under a different name and refusals of refunds for charges only a day old.1Apple App Store. MyDiabetes: Sugar and Meal Log – User Reviews
In its responses to reviewers, the developer acknowledged that subscriptions auto-renew and said refunds are handled according to its policy. In at least one reply, the company acknowledged “the importance of transparency” and said it was “actively working to make this information more visible and easier to access.”7Apple App Store. MyDiabetes: Sugar and Meal Log – Reviews If the company refuses your refund request, the dispute route through your card issuer or PayPal is your remaining option.