MyCraftChannel Charge: What It Is and How to Dispute It

A MyCraftChannel charge on a credit card statement is the billing descriptor for My Craft Channel, a small Utah-based crafting video and kit subscription service. If you don’t recognize it, the charge most likely traces back to an old subscription, a craft kit order, or a trial that converted to recurring billing and was never canceled. You can try to resolve it directly with the merchant, but given the company’s uncertain operating status, disputing the charge with your card issuer is often the faster path.

What My Craft Channel Is

My Craft Channel is a Utah LLC that described itself as an online TV craft network, producing instructional programming on scrapbooking, sewing, DIY projects, photography, and home decor.¹ It was founded on July 14, 2011, by Kristine McKay, and it operated out of 1460 N Main St, Unit 1F, Spanish Fork, UT 84660.² Alongside streaming content, the company sold craft kits that bundled supplies with video tutorials.

Why the Charge Might Appear

Because My Craft Channel ran on subscriptions and kit sales, the most common explanation for an unexpected charge is a recurring subscription that was never formally canceled. A one-time kit order or a trial membership that rolled over into paid billing can also show up under this descriptor. The company’s own public communications stopped in late 2016, after a shipping system crash and an announced plan to relaunch after the start of 2017.¹ A charge today could reflect a lingering subscription on a billing system that was never properly wound down.

Contact the Merchant First

Start by reaching out directly. The listed customer service email is customerservice@mycraftchannel.com, and the owner can be reached at Kristine@mycraftchannel.com.¹ The BBB profile lists two phone numbers: (801) 360-2880 and (801) 472-4869.² Expect a slow response or none at all. The BBB listing is not accredited and shows no rating due to insufficient information, and there has been no visible public activity from the company in years, so plan on moving to a card dispute if you don’t hear back promptly.

Dispute the Charge With Your Card Issuer

If the merchant doesn’t respond or refuses a refund, dispute the charge with your bank or credit card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the charge first appeared on your statement to submit a written dispute to your issuer.³ Most issuers let you open a dispute by phone or online, but sending a written notice to the address designated for billing inquiries preserves your full legal protections.⁴

When you file, include the merchant name as it shows on your statement, the date of the charge, the amount, and a short explanation of why you’re disputing it. Once your written notice reaches the issuer, it must acknowledge the dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days.⁴ You don’t have to pay the disputed amount or related finance charges while the investigation is underway. Federal law caps your liability for unauthorized credit card charges at $50, and many issuers waive even that.³

If the Charge Hit a Debit Card

Debit card protections are more limited than credit card protections. Contact your bank right away and follow up in writing. Some banks offer voluntary protections beyond the legal minimum, but the dispute window for debit transactions is generally shorter, so acting quickly matters. If you think the charge is part of a wider pattern of unauthorized billing, you can also report it to the Federal Trade Commission at ReportFraud.ftc.gov.⁴

1
My Craft Channel Blog. My Craft Channel Blog
2
Better Business Bureau. My Craft Channel Business Profile
3
Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
4
Federal Trade Commission. What to Do if Youre Billed for Things You Never Got or You Get Unordered Products